NineCasino - general discussion (page 6)

Have you seen my reply above, by any chance?

Hello, I want to tell you about this casino, you deposit money very easily, but they have serious problems with withdrawal, I've been trying to withdraw money for a week and they cancel me for no reason. This casino is www.ninecasino.com, as I checked it was licensed and shouldn't have such problems, but I was wrong. Actually, not even the team can help you in anything! I think it's a scam site!

Hello, what reason did the casino give you for not paying you the money ? A week to wait would be a bit of a stretch for me, but I must add that we give casinos 14 days to sort everything out and send you the money. 

However, was it necessary for you to verify the account as well or not ? 

Try to be a bit patient and if nothing changes and nobody answers you, we will try to be of assistance.

Do you think you can hold out ? 

I have passed full verification, with personal data and documents, as well as full card data, account statement, bank transaction was canceled about ten times, they can't give me the reason, then they told me to try another method, I didn't have money for crypto, I created, borrowed and deposited, played 27 euros to transfer to crypto and I was also canceled this morning, they couldn't tell me the reason, we will contact you and let you know. Now I can see the amount on my account, but it seems they are inventing reasons.

Well then, I would definitely recommend not to play until the whole situation is resolved and don't deposit any more. If they have problems with the payment methods, they will have to solve them first, and if even the alternative hasn't helped, then I would say the best thing to do is to wait and see what they find out and get back to you. 

You are verified according to what you write, so there shouldn't be a problem, so please hold on and see how it develops. If nothing happens and nobody contacts you, we will try to help. 🙂

Okay thank u, ill wait one week da then write💞

I've logged in and won €600 at ninecazino, it's stuck on the withdrawal and now it won't let me access the page from anywhere, not even from the application I have.

Hello, if you have this problem did you try to email the casino what might be going on ? Did you use a VPN or something ? 

If you don't know how to solve this problem, you can try registering a complaint with us and we'll try to find out more if you think you've exhausted all your options and can't move on. 

If you are interested, here is a link

Let me know if you find any new information. 

the casino tells me to go in and send documents but it takes me to this link

https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm

Okay then, I talked to Veronika and she said she'd take a look at it.

Do you know anything about a casino not being allowed in your country? 🤔

no, I was not aware of such a thing, I know people who play here in Greece and I said to try it myself,, I believe that he would not have left me from the beginning if it was not allowed. I want my money and if you don't allow it in my country I just won't enter this casino again.

Well I hope that Veronika will be able to find out if your country is restricted now. According to our latest information, it was allowed, but it could have changed. I tried to access the site from Greece but was not able to.

Even if they changed the rules recently, they should inform their players about it. So hopefully, we'll be able to get your case solved.

When did you sign up at this casino for the first time?

I registered in July.

Alright. So if they changed the rules, it was only recently.

Hopefully, we'll be able to crack it up and solve your case soon.🤞

Why are there always problems withdrawing and 0 problems depositing? Can't there be identity theft and similar to bet? Nine casino is another of the pseudo mafias on the internet where they put all kinds of obstacles to withdraw. Now a "customer supporter" will come and say that this is not true at all. Our experience, mine and that of some friends, has been disastrous, but at least we do not regret losses because with just 20 euros we managed to win 1000 (each with their own account, I am talking about general amounts), which we were then unable to withdraw thanks to these gangsters. In the end, time went by, and we got bored and ended up losing at our own risk. My recommendation is that you avoid these types of casinos where Spanish-speaking operators do not have even the minimum customer service skills.

Hi, so if something similar happened to you in a casino, you can tell us more about it. If you have lost money unfairly, I would recommend that you file a complaint and our team will try to help you.

What do you say ? 

I have been waiting over 60 hours for my Skrill deposit to arrive.

I am a new customer, making his first deposit, giving them all necessary information, but after 60 hours and very vague responses "we are working on it" the deposit has still not arrived.

At this point I wish to just cancel the deposit, because I do not want to give them a single penny of my money, but of course according to them "cancelling is not possible" and "deposit has to be wagered 3 times" instead of one.

In my 12+ years of online gambling, this is the worst experience I have had and I do not recommend this casino even to my worst enemies.

Hello, these are difficult situations when the deposit is not found immediately in the casino. However, sometimes it can take a couple of days. Have you tried contacting the payment provider to see if everything was OK on their side and the money went out normally ? 

I deposited a lot of money with NineCasino, then I won 6000 Euro. Lost most of it and decided to close my account for gambling addiction. They now refuse to payout my 2000 Euro which I still had in my account and they refuse to reply on my emails. I would avoid this casino at all cost, they are a fraud. I've worked in the casino industry myself for over 10 years and with my experience I wanna advice everyone to avoid this site.

Hello, did they also give a reason why they don't want to pay you the money you have there ? It seems to me that it's not quite normal. As for closing the account, did the casino do that or not ? 

Let me know, please.