MyStake Casino - general discussion (page 16)

I have also a problem with these bookmaker, I have a bonus of 165 euro and i play  I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.

Hi, I think your situation you described is quite on the edge. However, I would recommend that you start a complaint where our team will look into everything and try to help if possible. 

You can start one here. ⬅️

As for the bonus, it's a shame it turned out this way. It would be nice if it was somehow addressed, but apparently it's not. 

So if you file a complaint we'll see what can be done.

Hey. Does that mean you see the deposit you made as a bonus balance ? Did you try to contact support to see if there was an error or why it happened ? 

Anyway, I see that you have filed a complaint so we will see what our team can resolve as well. I strongly believe that everything will be resolved eventually. 

If you have any news, let me know.



Pure gambling mafia. 3 deposits in a row. Best game over 1600 spins and many bonus buys. How works this casino? I don't know but please help me with report this casino to Curacao Gambling Control. They don't wanna send me a complete game history on my email. In every casino I must unlucky? Tell me. 😉 Please still telling me about trully rtp/rng. Hehehe.

Browse the guide 👈

Good luck with CEG.

Im osrry i didnt see your message,

In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal

To answer your question, yes I contacted support and they explained this rule to me.

164 x 8 = 1312 dead spins.

50 x 8 = 400 winning spins

Pragmatic Play (sweet bonanza, gates of olympus 1000, hot fiesta) thank You. Amazing sessions. (;

Hey, it's okay, better to answer late than never. 

As for your problem, it doesn't seem logical to me, although I understand what the casino told you. Wasn't it possible to cancel the bonus before you deposited? 

Anyway, in this case you will probably be more cautious when you deposit in a casino where you have not yet fulfilled the bonus conditions and ask the chat if your deposit will count towards the bonus or not.

Nevertheless, I have seen that Matej has taken your complaint and contacted the casino, where he will wait for a reply and comment. I sincerely hope that your matter will be resolved and everything will turn out well. If you have any further updates please do not hesitate to let me know. 

If you have such a session, don't you think it would be best to take a break ? 🤔

Just for the record, did you also file a complaint with the authority as you announced last time ?

When I find a bit more time, I will definitely do it with appropriate arguments and evidence. I think I'll start broadcasting on twitch.tv like Galineos, who practically every other stream achieves winnings of 1000x or more. To simply be a person who makes a living from affiliation, casino promotion, plays for fake money and uses social engineering tricks to recruit new customers who lose their fortunes, naively believing in the so-called epic win that will never happen. Gambling Mafia has been doing great since the early days of COVID-19. ;D

The last and my account was closed permanently. Total crime. All bonus buys session. Different stakes. From 350 euro balance to 0 in 10 minutes.

Hi everyone,

I am the owner of a My Stake gaming account, I mistakenly withdrew a winnings of 1048 euros with an IBAN that does not belong to me... I contacted the My Stake team and they recommend contacting the bank to which the wrong IBAN is associated but there is no 'there is nothing to be done as the bank transfer has now arrived and for privacy reasons they cannot give me any other information, I have submitted complaints here on the portal, written to the my stake team and also sent a complaint to SANTEDA INTERNATIONAL LIMITED, Nothing.. There is the possibility of resolving the situation and getting the 1048 euros back or contacting the wrong beneficiary? I think I'm not the first to get the IBAN wrong and I would like to hope that players are somehow protected from this sort of problem. Also because, by consulting my lawyer, I have the right to contact the wrong beneficiary in a good-natured way to have the sum sent back to me. and he has the duty to return...the problem lies in the middle...how can I contact him at this point?

If anyone can give me even the slightest information and hope I would thank them infinitely

Hi, I used to work in a bank and of course the bank can't give you the contact or details of the person you sent your money to because of GDPR. I think that's clear. 

However, I was wondering if I've come across a similar case before and if it would be possible to ask the bank that your money came to if it's acceptable for them to contact the person you sent the money to. The person could then contact you, but it is not that person's responsibility. At least not here. 

That is my recommendation as to what you could do.

And of course you should always double check all such details before you request a withdrawal to make sure something similar doesn't happen. I hope you can sort it out. 

My deposit never reached my casino account, it was sent via mercadopago. I made several deposits weeks before without problems and a maximum of 20 minutes, but my last deposit took more than 12 hours and the money came from Mercadopago. Any answer or solution?

Hello.

To be honest, there is not much we can do immediately. On the other hand, you can check with Mercadopago to 

make sure the money actually left your account or wallet before 

requesting an explanation from the casino's support team. I know that is disappointing, but sometimes it just happens.

Please keep us informed. If the worst happens, you can always file a complaint, but I would advise holding off for

at least a few business days.

Hello, thanks for responding, it's been more than 24 hours, casino support just says, wait.... but how much longer? The money was deducted from my mercadopago balance and I have proof, transfer number, etc.

I am really disappointed, no one raises my complaint or gives me accurate information.

Hello. I'm sorry about this unpleasant situation. It is good you have submitted a complaint and our team will do their best to help you out. Did you get any update from the casino by now, perhaps? Hope it will be resolved soon. 🤞

Good afternoon, I have not received any information from the casino, the deposit is still not credited!!!! And the support they have, the only thing they know how to say is wait!!!! The truth is, a terrible experience with that casino.

I understand that this is not a good experience for you, but when things are being investigated the only thing you can do is wait. 

I saw that the money left the account you wrote last time, so we will have to be patient. I hope this gets resolved as soon as possible. ☘️

Thank you for your words and for taking the time to respond, but how much longer am I going to wait? I spend too much time and share the transfer receipt with its respective details, they could review and provide a solution, but nothing. Their customer support only knows how to respond to wait. Really a bad experience.