MyStake Casino - general discussion (page 15)

hi

I deposited £100 to MyStake around and hour ago and it hasn’t been put into my account

Starting to worry it’s gone

Hello,

Deposits are mostly not instant, despite common knowledge. Well, what about now? Is it ok? I certainly hope so!

Hello... I have requested the withdrawal of a part of the account several times (first they told me that my xrp (crypto) address was wrong that is why they rejected it. I checked and it is correct. Then I tried with another crypto, same rejection from from them.

I am a verified user on the platform. I made several bets, but they won't let me withdraw my balance.

I hope you can help me.

Hi, I've moved your post under the casino you're talking about. 

As for your first withdrawal, did you tell the casino that this is the correct address and what was the problem? As for the second withdrawal, what was the issue there, also the same ? Did you try to ask the casino if you have any other option to withdraw if this is not suitable ? Let me know. 

Thank you very much for moving the thread where it belongs.

In response I received this from casino support: I mention that they reject my withdrawals without explaining the reason, they reply that I use another method. But if I do it, it automatically rejects it because it is a different method used when I made the deposit (it is an endless cycle).

I have been made aware of Mystake reviews on TRUSTPILOT reaching over 17,000! In my opinion this seems disproportionate! On closer inspection I found many replicated reviews, which I find concerning. I have issued a complaint with TRUSTPILOT and whilst you are separate companies I think it is worth sharing this with players on GC so they are aware of possible fake reviews being added to inflate their status.

The question has to be asked "if Mystake are a reputable casino operator, why would this behaviour be necessary?!"

If this is found to be true this MUST be seen as highly irregular and needs to be dealt with to protect players:

the ⬆️ above copy and paste didn’t quite work for this reviewer 😂

I have plenty of others but just shared a few here due to limits and also because this is not reviews taken directly from CG - I hope to hear from TP soon and will feed back any updates!

The dicsussion of this casino is so popular that I even want to know, is it really so good. I see that people above checked Trustpilot as well, i thought that they check comments, but some feedback looks like gpt created it..

Well, good luck with that. As far as I'm concerned, prepaid customers are, let's say, in favor...

I can see your situation better and the screenshot also says that you have to use a different method to withdraw. I don't see the point of using a different withdrawal method then, it's immediately rejected because it's not the same method you used for the deposit. Did you also point out to the support that if you try to withdraw by another method it is instantly rejected ?

However, I saw that you filed a complaint with us, which is a good step if you keep going round and round. Kristina is waiting for your answer so if it would be possible, it would definitely be useful to reply. Just click here.

I sincerely hope that this problem will be resolved as soon and fairly as possible.  

Well, good luck with that. As far as I'm concerned, prepaid customers are, let's say, in favor...

I would say players who are paid in spins / incentives will of course be in favour…that’s the deal!

Hm we try to be very careful about similar user reviews and it's against our rules for players to be rewarded for it. But I guess we all know that there will always be casinos that will have a similar offer for players from time to time in the form of a bonus for a good review. 

So I'm curious what TP will tell you.

Don’t offer inducements – money or gifts – to customers to write positive reviews about your business

If reviews you write or commission mislead consumers, you may be breaking the law.

Are MYSTAKE.com above the law!

Mystake Casino Reviews

I have chosen to look more closely at Mystake Casino who seem to have a disproportionate number of 5-star Trustpilot Reviews. If I believed for one minute all those reviews were genuine, I would not be so drawn to investigate further.

Tot 1,008 😂 🚩 

22 Nov 23 Reviews 17,161

23 Nov 23 Reviews 17,264

27 Nov 23 Reviews 17,513

28 Nov 23 Reviews 17,611

29 Nov 23 Reviews 17,709

02 Nov 23 Reviews 17,889

04 Nov 23 Reviews 17,991

05 Nov 23 Reviews 18,169

Mystake

Reviews for Spins - so brazen!



Too bad it's like this and players get free spins for review. I think that this style of review probably won't be as "honest" as players will do anything to get them. Anyway, thanks for the screenshots. 🤔

Hello, is there a mystake player that won't let you access the live chat support please?

Hello, is there someone who won't let you open the live chat support on mystake.com please?

Hi, I'm not sure if I know what you mean by your question. What specific problem do you have with live chat support ? Do you have a problem and can't get in touch with them ? 

Well, yesterday morning I was talking to them but when I access the tab again it won't let me access it or anything. It is clear that I have never registered with them

So your problem is that you wanted to ask live chat why you have an account here because you didn't register in this casino ? Or is it something else ? Could you describe the situation a little more ? 

I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.

This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying

We hope this email finds you well!

We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.

If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.

Have a nice day!

So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.

Is this practice right.. it feels deceitful

Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more