MyStake Casino - general discussion (page 14)

Hello Radka,

Thanks for the response and information.

Yesterday I verified that it allows withdrawal via crypto and the transaction is being processed. I will update as soon as I have news and if the withdrawal has been satisfactory. Common sense and fairness is as you say, the casino should be responsible for not directly allowing entry if players fail to comply with any point of the T&C. I think applying the regulations only to withdraw in person can border on scam.

Thank you.

Hello 🙂.

It sounds much better now. As I said, this casino is actually quite good, and I would be truly surprised if something went wrong. On the other hand, everyone makes mistakes occasionally, so we are here to cover your backs.

I will be here to check on you. Hoping to hear a piece of good news soon 😉

Hi, I noticed that your complaint against the casino has already been resolved and you have received your money. I'm glad it was resolved fairly quickly. Sometimes you just have to be a little more patient, because we give casinos 14 days to resolve withdrawal issues. Of course it is not nice when you don't know anything about your withdrawal and you keep getting the same answers, but sometimes you don't have to be skeptical right away. 

So once again, I'm glad you managed to withdraw your money and everything is fine. I hope you will only have more good experiences. Anyway, are you going to stay with the casino ? Since it was just your first problem and it wasn't a major one, I suppose it could be so since you haven't had a problem with it in the past. 🙂

Mystake Casino STOP ✋this!

If you don’t stop this unfair approach to reviews I am going to take it further!

>>> a recent Mystake Casino review on Trustpilot!

I'd be happy to help you write a review for a website, but I need to know the specific website you'd like the review to be about. Please provide the website's URL or describe its content and purpose, and I'll assist you in creating a review.

Date of experience: 02 November 2023"

This is not acceptable and needs to be addressed with urgency, this reviewer clearly had no knowledge of your casino! Please explain!

Hi, I am joining you. This is a casino and their sister sites Freshbet, and Goldenbet are suspicious. Their transactions are diverted to many different business names, Aqua pulse, Novadirect, Monberg, and so on. On top seems like the balances disappear and they take winnings ! Sometimes, the balance will just be deducted out of the blue and they are refusing to refund those charges in full! Did you have success on chargebacks? Since this is diverted to some third party?

Aqua Pulse 😡

No joy with chargebacks to be honest! The only way to win is to NOT play!

I have zero trust in reviews for the above reason, I have also noticed copy and paste patterns, which is highly irregular!

I never registered with Mystake but I feel qualified to comment because Freshbet Casino directed me to them regarding a refund request!

I agree, to stop playing is the key, they actually even deduct money out of the blue and absolutely refuse to give it back, even providing the evidence. All my reviews on Trustpilot are flagged up by them and then get removed. Of course, the reviews can not be trusted. I think if you are on Gamstop there is a reason for it and you should just stop playing! All these companies are related- they all have the same chat related to each other. freshbet is the same as Mystake or Velobet or Goldenbet or Roletto! I will raise my complaint witH Mystake re 3rd party transaction descriptions, will see where I get !

I am honestly astounded at the amount of money these casinos are scooping up.

I wrote to Velobet and interestingly the email communications that ensued were from the third party ‘Company’ not Velobet.

I actually got all my deposits reversed and have since written to them several times to ask WHY they paid me back …. NO RESPONSE….. (I think we can safely fathom the reason ourselves!)

It seems for a small number of successful challenges there are an unprecedented number of unsuccessful challenges!

My advice would be to ‘read the negative reviews’ generally, these are likely to be real experiences!

Read the positive ones too, if you think it will help, but keep in mind:

if it sounds too good to be true

compare it to a poor review 😉

GAMSTOP is the suit of armour for legally operated casinos in the UK 🇬🇧 outside of that you have no or very little protection!

Read about the reforms coming to Curaçao Licensing, once fully implemented this could force change in other countries!

A Global Standard is long overdue.

They do whatever they like and they have positive reviews here in Casino Guru or Ask Gamblers, despite the fact that is so shady! It is really shady business. I am questioning if Pragmatic Play and Evolution are not actually pirated there. Plus virtually all my reviews are flagged up by them on Trustpilot, but it is a genuine experience, how I name every single 3rd party transaction like Aqua Pulse, or Monberg they use if it was not a genuine review...

Just to add, I had a conversation with Trustpilot regarding Mystake reviews and highlighted the potential copy/paste use.

If you look at Freshbet, another one i challenged on Trustpilot, you will see a more believable review score!

Yes, Frashbet is very much what it is. I am wondering why they left Freshbet without copy paste, as it is still the same company. However, if you ask them if this is the same company Freshbet, Velobet, Mystake, Goldenbet, and Roletto, they deny. Despite when you send a message to them on live chat it virtually transcripts on all websites if you open them at the same time!

Standard reply

Hi there,

I'd like to clarify that all reviews are honest. We just request sincere opinions from our players. Of course, we encourage them to leave their comments here, so that we can understand what we should improve. Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us.

Kind regards,

Mystake team

As soon as there are one star ⭐️ reviews on Trustpilot along comes a five star review or 100 to keep the rating disingenuously raised!

😂 😂 😂 😂 😂

I cannot wait for the implementation of the reforms taking place in Curaçao but until their transitional period ends in 2025 EVERYONE fneeds to be even more VIGILANT, rogue operators will be grabbing what they can or they will, I say this with trepidation, will play fair!

I have just written to the Curaçao GCB!

What is also worrying as mentioned before, is if you win on live games the winning amount vanishes from the balance! the bet is not rolled back and money returned, the actual bet is taken plus the winning amount is taken. This can not be a software glitch, happening so often, as if you play in UK-regulated casinos you never get those glitches. Also, when I posted on Trustpilot about money laundering and lacking basic player protection features they flagged my review :

Thanks for reviewing mystake.com on Trustpilot.

mystake.com has flagged your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that are likely to cause serious harm to someone's reputation or serious financial loss to a business. We hope you understand our position, and that we really want to get your review back online as soon as possible.

So that’s easy to remedy - try using words like potential money laundering or even better unusual payment descriptions that bear no resemblance to the casino.

Don’t be discouraged add it again but be mindful of direct accusations and wording so you raise awareness but at the same time keep to TP rules.

Yes, I keep posting, I had one review verified about basic player protection features. Money laundering was removed, however, I never used incorrect information, so the reality is that is what it is, so I do not understand what is the problem. Information is not imagination, it is the facts. I have never used a bad language as well. I also think they need to be exposed!

I agree, but in order to meet ‘bizarre rulings’ that often appear to support the unscrupulous, we have to be mindful of our delivery!

’believe me, if I could write my exact thoughts it would not be pretty’ 😤

Source: Trustpilot

5 Oct 2023

Over 600 spins on legacy of dead and no game play at all. Gives me a 2x bonus shocking. There's only good reviews on here is because they offer you 100 free spins if you leave a good review on here

Date of experience: 05 October 2023

May I add my opinion?

We would, for instance, reject such a user review for this reason:

"Hello, and thank you for your review. It seems that you failed to mention why the casino is so bad, aside from the fact that you lost. Casinos always have an advantage over players, so it's a common situation in all casinos that a player loses the deposit. Kindly write a new review with more details so it will be more helpful to other players. User reviews shouldn't serve as an act of revenge against casinos where you lost your deposit."

We feel that giving bad reviews because someone lost money in the casino is not very informative.

At the same time, we put great effort into tracking what we call casino-motivated user reviews

A few hints are here. It is not directly associated with My Stake Casino, and I'm aware of it, I just wanted you to know.

Again, feel free to start your own thread about Trust Pilot - many players will probably miss this conversation here in this thread. 🙁

An Act of Revenge 😂 please Radka, I have moved on with great speed, it is not about losing deposits anymore!

My post in this thread is to show how some players are revealing they have been asked to give a positive review in exchange for rewards, as can be seen in this Trustpilot review:

>>> a recent Mystake review!

I'd be happy to help you write a review for a website, but I need to know the specific website you'd like the review to be about.Please provide the website's URL or describe its content and purpose, and I'll assist you in creating a review.

Date of experience: 02 November 2023"

Mystake Casino could have challenged the claim on Trustpilot but I have not seen evidence of that yet!

Casino Guru - presumably if a casino relies on positive reviews to increase its ranking every effort should be made to validate them?!

Otherwise, do not include ‘reviews’ as a ranking variable!

I just wanted to add my experiences with user ratings. I did not comment on you personally.🙂

And no, we also put great effort into distinguishing fake reviews. Have you seen this?

Why do you think we have to reject so many reviews?

Additionally, this article is quite good on the subject.