MyStake Casino - general discussion (page 17)

I can't tell you exactly because we're not a casino. I completely understand that waiting can sometimes be unpleasant, but we will all have to do so in this case and when the casino has an update or you learn something new, then we will know where you stand. 

So I'm sorry, but there is nothing more we can do for now. 😥

I made my first deposit to mys take casino but it was never credited to my account I have proof of the transfer but they don't want to give me my money back

I'd say the casino can't "give money back" before the money reaches their account.

Have you heard that each transaction takes some time to pass through? When most casinos prefer to lend the amount to their customers in advance to allow them to play immediately, it seems this is an exception.

Anyway, where did you deposit, please, and which payment did you use?

The Casino never lent me money, it was my first deposit and it was never credited to my casino account The transfer came from Mercadopago and arrived at the casino bank but it was never credited to my casino account The transfer was made correctly

I have the receipt with the time and date and I have the record of the casino account that I never received a deposit, I couldn't play because it was my first deposit and it never arrived.

Hello,

I was saying casinos lend the money to players without their knowledge. We are talking about a maximum 48-hour time frame, though.

Anyway, have you gotten any explanation from the casino so far? I bet they need to discuss that with the financiers or payment providers, yet I agree you should be well informed, of course.

So please, let me know.

The only thing they have told me is that they are investigating but it has been almost a week and they have not given me a response, not even an email message, nothing except that it is under investigation, they told me as soon as I sent them the receipt, everything with the time, date and They say it was the deposit but they are still investigating

So it seems we have to wait for the investigation to end. Only with the outcome can the next course of action be decided. 🤷‍♀️

How long did you wait for the solution?

5 days

Hello, I don't know the money for a bonus, I think 1000 gets 7000, can I collect?

Hi, from what you write I don't understand very well what you want to say. 

Nevertheless, you played with bonus in the casino, yes ? You're trying to withdraw money but it's not possible ? 

Anyway, you can ask any question you want to the support or live chat in the casino. They will be able to give you the best advice. 

I will wait for the answer.

Hello, I see you have it set up with us. Could you tell us a bit more about what's going on with your withdrawal ? The casino is not answering any of your questions at all ? Have you managed to verify your account here yet ? 

I'll wait for an answer.

Thanks for describing the situation. How long does the whole withdrawal process take in the casino ? As you could see, we give casinos 14 days to sort it out. If the casino does not do anything within this time and ignores you, our team will try to help you and contact them. 

However, did they also tell you why they extending your withdrawal ? I assume that with such a high win, checks are made with the provider as well, so it's good to have screenshots and proof if it's needed. But obviously it will take some time, although I would expect the casino to at least tell you what's going on at the moment. 

If you had any news would you let me know ? I'm quite interested to see how it all turns out. 

I'll keep my fingers crossed for you.

Hello, I have 7000 in balance, how can I withdraw it?

Hello. You should try to talk to the customer support of the casino, if you are not sure how to withdraw the money. There should be a tab in your account, where you ca actually request one, though.

hello, i have a problem my verification account

can you help me?

Hi, could you please describe what problem you have in the verification ? The casino is not accepting your documents ? Or is the issue something else ? 

Let me know so we can try to advise you.

Hi Jaro

I already remember, my friend mateo deposited money into my account.. how do I verify it now? what do i need to send?

i need verification one card, no my card

Hi, it is not wise to use other people's documents, cards or anything similar. Because when you want to verify yourself it can cause problems like you have now and casino can close your account. Everything has to be in your name so that the casino doesn't suspect you.

However, you told them that your friend deposited into your account and what exactly do you have to verify now? The best thing to do is to inform them. 

Ask around and let me know what they tell you.