Lucky Wilds Casino - general discussion

If you want to discuss anything related to Lucky Wilds Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Why does Lucky Wilds Casino have a security rating of 4.5/10? From autumn until 2023, no one has apparently been paid any profits, without any justification or explanation. A completely crap casino where no one should get lost!

There is actually a tab called "Safety Index of Lucky Wilds Casino explained" You are more than welcome to browse it. I suggest this part, particularly saying:

"Very high value of withheld winnings in player complaints in relation to the casino's size"

Well, we hope players are also interested in reading.

Yet the rating won't drop lower without unresolved complaints. So, if you know about anyone who has not been paid, send them here, please. More details can be found right here in the Casino Guru Resolution Center, hopefully, you'll find that handy.

I'm happy to see you were paid in the end.

I have now waited until September 26, 2023 to repatriate a profit of 1,300 e. At some point I received instructions that did not lead to a withdrawal, my winnings are still at that casino. I always get the same automatic message that I have to wait. I've been waiting for almost half a year now for my win🤔

Hello, I'm sorry to hear that because you've been waiting for quite a long time if I'm honest. Have you already verified your account at this casino? When you say you received instructions, what were they related to ? 

Anyway, I would definitely recommend you to file a complaint here on this link, where our team will try to help you with your situation. 

I will also include a guide here which is definitely useful to help you navigate through the whole process and what you can expect if you file a complaint. 

I really hope that you will be able to get help.  

I have verified my account which was also a very difficult process. I received instructions for withdrawing my winnings, so I couldn't do it because a text came that you can't withdraw other than the same way you transferred money to the game account. Why is an instruction given that is wrong?

So if you are trying to withdraw by the method you used to deposit, what is the problem there? Because it's common for casinos to ask players to withdraw using the same method they used to deposit. However, if this is not possible, the casino could provide you with an alternative. Are you still in contact with them? 

As for the complaint, did you think about it? Our team would try to help you in your situation. 

Let me know.

Of course I'm ready to file a complaint. The only contact with them is that I send them the same message and they reply in the same way that I have to wait for the matter to be dealt with.

I understand, so I will post again the link where you can file a complaint. 

You can find it here: https://casino.guru/fi/valitukset/kaikki

I've also added a guide - Complaint Resolution Information and Instructions - where you can find information on how the complaint process works. 

I hope everything will be resolved. If you have an update be sure to let me know. 

This casino has been uncooperative with verification and payments. I don't get paid when they ask me to give my birthday after KYC, but there is no field where to give it. and when I've been in contact by email, they say that "the responsible department will take care of it", but they haven't done anything for many weeks, and they don't even respond to såhkömails anymore.

Where can I file a complaint about this casino?

How do I file a complaint with the Curacao license holder?

Hello. I am sorry about this ongoing issue, and you have done the right thing to submit a complaint here with our team. Hopefully they will be able to help you out.🤞

Whenever you decide to file a complaint to the Licensing authority – Gaming Curaçao, just click/tap on this link, where you will find all the information needed, to do so.

Please let us know if you need any other help, and also keep us informed about how your case with this casino is going.🙏