Lucky Wilds Casino Review

The player from Norway had requested a withdrawal of €184 four months prior. The casino had accused the player of breaching the bonus terms by playing Live games, even though the player claimed to have only played slot machines. The casino was not responding to his emails, he had access to his account but his winnings and deposit had been confiscated. Despite our attempts to mediate the issue, the casino had not responded to our communications. We had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We recommended the player to contact the Gaming Curaçao Authority for further assistance.

The player from Finland was unable to complete a withdrawal as the casino was requesting a birthday input that had no designated field. Despite multiple emails to the support, the issue remained unresolved and the casino had stopped replying. The player encountered this issue immediately after completing KYC on February 6, 2024. The Complaints Team attempted to contact the casino multiple times without success. Therefore, we marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We recommended the player to contact the Curacao Gaming Authority for further assistance.

The player from Finland had a pending withdrawal of 5000€. Despite successful authentication and contact with customer service, the withdrawal remained unprocessed with no clear explanation despite numerous inquiries. The Complaints Team attempted to investigate the issue but due to the player's lack of response to their queries, the investigation could not proceed further. As a result, the complaint had been rejected.

The player from Finland experienced a delay in his €400 withdrawal. After successfully withdrawing €160 previously, his subsequent request saw no progress, despite having sent all KYC documents. The player received no confirmation or inquiries from the casino. Despite our best efforts to mediate and repeated attempts to contact the casino, we received no response. As a result, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We recommended that the player contact the Curacao Gaming Authority for further assistance.

The player from Finland had issues with a delayed withdrawal from an online casino. He had claimed that his account was verified and he had not chosen any bonus while depositing money. The casino, however, had stated that the player was involved in a bonus abuse issue and had been investigating his game playing history for three months. The player had provided his deposit, withdrawal, and betting history to support his claim. Despite our efforts to communicate with the casino, we had received no response. The complaint was marked as 'unresolved', and the player had been advised to contact the Gaming Curacao Authority for further assistance.

The player from Finland had requested a withdrawal from Luckywilds Casino three weeks prior, but the funds had not been received. Despite attempts to communicate with both the casino and Curacao gaming authorities, the issue remained unresolved. The player's account had been fully verified at the time of the withdrawal request, and the winnings had been accumulated using real money, not bonuses. The casino's non-responsive nature led the Complaints Team to mark the case as 'unresolved', which might have negatively impacted the casino's rating. The player was advised to contact the Curacao Gaming Authority directly for further assistance.

The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been advised to wait for at least 14 days after requesting the withdrawal before submitting a complaint. After three working days, the player confirmed that he had received his winnings. Therefore, the complaint had been marked as 'resolved' by the Complaints Team.

A player from Finland is experiencing a one-month delay in their withdrawal process. They report receiving unclear explanations and inconsistent stories from the casino's chat support, despite promises about follow-up emails. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player requested customer support for self exclusion, however, his request was ignored and due to the player´s gaming addiction he lost 350eur. The casino didn't react to this complaint and it remains unresolved.

The player complained that after he wanted to withdraw for the 3rd time, the casino gave him only such payment methods to choose from which the player didn't have. The support was not replying him for at least 10 days. The casino never reacted to this complaint and it remained unresolved.