Dear Riksu92,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're encountering with the online casino's withdrawal process.
To better understand the situation and assist you effectively, could you kindly provide the following information:
- When did you first encounter this issue with the birthday requirement during the withdrawal process?
- Have you attempted to make the withdrawal through different devices or web browsers to see if the issue persists?
- Could you clarify whether the birthday field is completely absent or if it appears but is non-functional?
- Have you received any automated or manual responses from the casino's support team after reaching out via email?
Additionally, if you have any screenshots of the withdrawal process or copies of the emails exchanged with the casino's support team, please feel free to forward them to petronela.k@casino.guru. Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Riksu92,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're encountering with the online casino's withdrawal process.
To better understand the situation and assist you effectively, could you kindly provide the following information:
- When did you first encounter this issue with the birthday requirement during the withdrawal process?
- Have you attempted to make the withdrawal through different devices or web browsers to see if the issue persists?
- Could you clarify whether the birthday field is completely absent or if it appears but is non-functional?
- Have you received any automated or manual responses from the casino's support team after reaching out via email?
Additionally, if you have any screenshots of the withdrawal process or copies of the emails exchanged with the casino's support team, please feel free to forward them to petronela.k@casino.guru. Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela