Lucky Legends Casino - general discussion (page 5)

Hey, no problem at all. Always glad to help. Well, it is not cool at all, as you said, and that is why we always recommend to the players to check the casino before even playing there. I can understand that it is not very obvious when you have a look at safety index of the casino. The forum, user reviews and also all the complaints for each casino could give you even more information. You can find there feedback from other players and then have a better idea about the casinos. 🙂

Have you had any news from the casino, by now? Please keep us, and the complaint team, informed about those 🙏.

I am having issues making the 10$ mandatory payment of bitcoin from my shakepay in order to verify my crypto address

Hi, and what exactly seems to be the problem in your case ? Is it not possible for you to deposit or is it something else ? Have you tried to write to the casino support to try to help you solve your problem ? 

Please let me know a bit more so that I can try to recommend something if possible. 

Luckylegend casino

1) I was apply for withdrawal at 2/29

Approved 3/13 $2000 already passed from approved 10 business days

2) let me update my document

Supplemented all the documents they requested

3) closed my account: after approved (3/13) still didn’t get money even I can’t contact the casino because they closed my account send 3 times email but Only automatic responses are returned

I need know Why did I go through all the procedures they wanted still don’t want pay and close account?

Please please help me 🙏🙏

Have you got any email from the casino explaining why your account was closed, perhaps? They should tell you the reason, in my opinion. Have you had any successful withdrawal there before, or was this your first one?

You have done the right thing to submit a complaint here with our team, they will surely try to find out what is going on, and why the casino closed your account. Hopefully they will be able to get in touch with the casino, so the resolution of this case could be done. Please, let us know any news regarding your issue, we will wait for the update.

I’m new to this I’m but I’m not new to gambling online. I’ve been doing it for a good year and a half now and I won a significant amount of money. So on Lucky legends, I won the jackpot probably about a half a year ago and I had no problem after I complained for a little bit about not getting my money after so long. I finally got to someone who helped me and I had the money the same day I won 1600 now I just recently won 500 on there and I have done everything like verify my identity given that my bitcoin address is on Coinbase cash app and bitcoin three times I have been told that the supervisor is not on duty. I have been lied to about having to come back to chat with someone an hour later and no one helps me they keep telling me I have to wait another 24 hours to 48 hours. They’ve escalated my account to the finance team now I have the email to the finance team and I was going to email them . I have read all the terms and conditions I’ve been doing this for a while so I know that I’ve met every term and condition there is to meet they are seriously making me mad. I have put a significant amount of money into this casino and didn’t think that they would do this to me I am a valued customer, does anyone have any advice on what to do?

Hello. I have moved your post to this official thread of the casino, so there's a bigger chance you'll get some answers from its players.

You have already submitted a complaint here with our team, and I hope they will be able to help you out with this issue. So for now there is nothing much to do, unfortunately, just to wait for the resolution of this complaint. If you have any news from the casino, please let us know. We will wait for your reply, and hopefully there will be some good news soon.

they have no explanation about block my casino account.

I’m not first withdrawal from luckylegend

All accounts verified

Contact was unilaterally blocked from casino

Hey there.

At least the Complaint Team has a chance to find the bottom of this curious situation. I presume you are not aware of anything you might have done wrong while playing in this casino, which frankly leaves us completely out of reasonable suggestions.

Just one thing: if you say "All accounts verified" how many accounts are we talking about?

You know, in such situations, I feel it's better to give the complaint proper time. I don't want to speculate.

Be patient, please. Hopefully, further information will be gathered, and if there is a way to resolve it, the Team will take whatever it takes to do so.

Do not speak English well.

What I wanted to say is that all document verification has been completed.

this is not first time cash out

Hey, there is no need to be worried about your English, at all. We do have an automatic translator here, so you can write in your language and it'll be all translated for us. Try to use it next time you write here, or in your complaint. I hope our complaint team will be able to help you out with this matter, and get your case solved.

There is nothing against the casino rules.

I only have one account

Before that, I withdrew money without any problems.

Thank you for the information. Now we have to wait and see, what our complaint team will be able to do about your issue.

I've been waiting on a payout since March 2nd when I won $1,000 at lucky Legends. I have read some reviews and understand they have a fairly long time before they pay out. I'm keeping my fingers crossed and keeping a good attitude towards them because so far they've been really helpful to me although I don't understand why it takes so long but I hope that the time is growing short and I will be paid my winnings soon. I really want to give a good score to them because they have been quite helpful and courteous when I've contacted them. The Waiting though is kind of rough not knowing when exactly I'll be paid. If they do pay me in the next 48 hours or so that they just told me they would in the chat then I will give them a very good review because overall except for the wait they've been fairly nice to me.

Hello. I have already post an answer for you here, have a look please. There is really no need to spread posts all over the forum, please, especially if the content is the same, actually.

It has been two weeks and I have tried in every way to complete the verification process with lucky legends casino. They took Mt drivers license and selfie..verified it thank took my banking info and stopped at pending. So thru both their documents@luckylegends.com and their help@Lucky legends.com I have submitted drivers license...2 different mastercard credit cards....a bank debit card...proof of address... All I have received back is an email stating they have received email and it will be dealt with within 72 hours with no further response. What can I do next?

Hello!

As you see, I have moved your post to this official thread, where you can see also other players issues and opinions about Lucky Legends Casino.

May I ask, did you provide all the documents that they asked? Did you had any new contact with them, recently? 

Sometimes the verification process takes some time, because casino needs to check all documents in detail, especially if it is the first withdrawal. However, I see you are waiting for 2 weeks and that is exactly the timeframe we give casinos to resolve KYC process, so I would recommend you to open a complaint . Our Complaint Team will do the best to help you. 

If you have any update, let us know.

I have played lucky Legend Casino app and I have put money into it and I have $102 twice and I have attempted to cash out. It says it only takes up to 3 days but I have been waiting fine and I haven't multiple messages to the apps admin but I haven't got a single response back. Is there any kind of way that I can press the issue to get my money that's owed to me. This platform is the exact same as the lucky Acorn and the lucky luxe platforms, and I had no problem at all receiving,my cashouts. Got them within a day each time. However, I am finding this to be difficult with the Lucky Legends. Any advice would help

Hi, if you're talking about the app, it's probably not a regular casino but social. I'm asking because there is a thread about social casinos, which have been booming lately. You can read about them here: https://casinoguru-en.com/forum/casinos/the-widespread-trend-of-social-sweepstakes-casinos--are-these-considered-legit-online-casinos

Anyway, if you've played in a casino, I'm sorry you didn't get an answer. Are these your first withdrawals here ? If it's a social casino we probably won't be able to help, but if it's a normal one we'll try if we can. I would also like to remind you that we give 14 days to the regular casinos to resolve the withdrawal, so I would try to be patient. 

Let me know how it is so I have a better overview.