Hey there!
Hard to say precisely, but maybe if you describe the situation in further detail, we can think of something.
Have you perhaps checked the payment option validity with the casino support? Speaking of which, the support operator should be able to explain since he can inspect your account settings directly, aside from anyone else outside the company.
I would certainly ask the casino. Let us know how it went.
Hello, I’m writing because Lucky Legends casino did not process my withdrawals from the 20th of may. It’s 30 dollars total for the two withdrawals. I used real cash and whatever bonus credits were given to me. Still waiting review. Would be cool if I got paid in a timely fashion without having to do this. Thanks Casino Guru!
Hello, since I noticed that you played with the bonus, did you fulfill all the conditions necessary to withdraw the money ? Have you also verified your casino account or is that not necessary yet ? Have you tried asking the casino why it takes more than a week ?
We give casinos 14 days to resolve this situation, so if nothing changes and you don't get a response, you will have the opportunity to file a complaint and our team will try to help you.
So I'll be waiting to see if anything changes.
Hello. There were no conditions. I just meant the few cents they give you for checking in so that’s not it. I asked a Cpl days ago with no reply. I asked a different question on the first day about crypto and no reply to that at all either.i am verified, did kyc. Just no payout. Not even processed. And no reply, thanks
Think it’s day 9 they said paid in 7 but I will wait another 5. Is this where I will start the complaint or am I in the wrong spot? Thanks
I just want to clarify I deposited and won on my real cash I only used the few cents they give everyone for checking in each day. Ty
I understand, but I don't know if it can be taken as a bonus when you only get a few cents for signing up.
As for the complaint, you will be able to file it here on this link, so just click on the green letters.
Since you don't get an answer to anything, I would be patient until the end of this week and then I wouldn't hesitate.
I would be happy if the money came to you and you didn't have to deal with anything, but I don't know how it will turn out.
Good luck. ☘️
The casino says in ads they pay out right away but in extreme cases can be a week. No communication from them. Now they logged me out lol I have screenshots of everything and submitted a complaint which I was sure it would come to reading other’s experiences with lucky legends. Very scammy site Ty for your help
Well, its safety index is "bellow average," and its user rating is "bad", mainly due to delayed withdrawals.
I bet this is probably not the best choice 🤷♀️.
But, I spotted something about you being unable to log in to its app. Can you confirm, that you are playing at this casino 👈, please?
Just to be sure, thank you.
I tried again and now I can log in again, still not paying me. Yes that link, lucky legends casino is the one
Oh, at least you can access the account! Please provide everything you have to Kristina, it's better to be prepared, I'd say.
It's not easy to predict what comes next, it depends on the casino, but I hope the end will be good. Keep us posted about anything, ok?
Oh I saw that it's probably not a casino, but an app based on how your complaint ended. I'm sorry we couldn't be of more help in your situation because I thought we were talking about the casino since Radka asked you about it.
However, I would still try to get the money if I were you, and if by any chance something changes I would be happy to hear from you. 🙁
With these type of casinos. There is always a reason you can't get your money. Even though this one I won fast. I have to wait a whole two months because of there rules. So apparently "POD" on a bank account means joint account. Odd. But here's the kicker I then say I'm going to get a check instead then. They tell me that they aren't doing checks right now! Mind you that option is there for you to choose. So because of misinformation on they're site I have to make a new bank account and wait 30 days to even put in for a withdrawal. So beware for fellow people who may want a check as an withdrawal option. You can't do it. And they won't tell you until it's too late.
Oh that's a sad story. And you don't have any other options to choose from ? It's very sad and certainly not pleasant, and I would probably communicate the options in advance because I know that players often have problems with this.
Although it's not the best to be in this situation definitely let me know when you have news and if nothing is resolved we will try to help.
Oh, and so far everything has been fine ? When you talk about the app, I have a feeling you're talking about some kind of social casino rather than a casual one. Could you provide me with a link, please ? Did you also write to some support or try to find out what's going on or did it not let you on the page at all ?
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