Lemon Casino - general discussion (page 2)

They should definitely work on that. I'd say it hardly inspires players to keep playing with them...

Actually, casinos always reserve the right to strip players from bonuses. Bonus is something you get for free from the casino, we should always keep that in mind. The other aspect is fairness, however. If the player is motivated by a deposit bonus to actually deposit in the casino, the bargain should be fair and square - the offer should be fulfilled. I don't know the details of the offer though. Let's just say, I would ask the casino whether I'll get the bonus if I deposit and save the reply, then I make the deposit. But now we're getting back to the live chat feature. 🙁

The other alternative: browse the whole terms and conditions to find possible complications, such as "this deposit method is excluded from the bonus" or "players from following countries are excluded..." and so on.

I'm writing this because I occasionally see that here on the forum.

Anyway, the casino is not run here - it's reviewed. As you may see, we review every casino we came across.

We intend to provide "the world's biggest source of information about online casinos"

Just a note, please do not forget to add any additional info to the complaint thread.

Thank you.

Hi Radka, I'm glad Casino Guru exists so I can get some information about casinos on the site! It is clear that Casino Guru cannot know about the procedures of Lemon Casino. But it would also be a good thing if the experiences of the players in the casinos are taken into account in the evaluation and assessment!

And for me it was just the way that the bonus offer for deposits of 10-16 euros promised these 50 free spins.

There was no restriction anywhere, for example in relation to the deposit option. Then, after the deposit, not granting this bonus I just find outrageous! To inquire via the chat before depositing whether the bonus will be granted...unfortunately very difficult to do because the chat is rarely available or is closed immediately after opening! Such customer service leads to annoyance of the players and does not serve to positively evaluate the casino in question. Without players, the casinos are doomed to failure, every casino management should always keep that in mind!

From now on I warn every player to use Lemon Casino. The money can be invested much better in other casinos!

Well, all in all it was a real disappointment and annoyance for me... but that's not Casino Guru's fault.

Best regards

Hi there!

I appreciate your concern, all players are welcome to comment about the casinos here on the forum. For user feedback, we offer user reviews. Just note, both ratings are separated strictly because we can't evaluate every submitted user review. 🙁

I hope you understand our ultimate goal.

Hello, my complaint was closed as "unjustified"?! I'm really disappointed, because the bonus conditions say that there are 50 free spins for deposits of 10 to 16 euros! This wording: For deposits of 10 to 16 euros that means! The word "above" refers to the deposits and not to the amount, because otherwise it would have to be 10.01 euros! I will get over the deposit of 10 euros, no question...however, I'm sure that there are many many more depositors who then just don't get the free spins...that's what I call bad customer service and I advise everyone from depositing even just one euro at this casino! Disappointing outcome!

Hello, I completely understand your point of view and I was one of those who fought for you on today's call where a whole group of Casino Guru people regularly discusses some uncertain cases. I believe that the casino should give you the free spins, simply because they required deposits higher than 10 and you actually deposited 2x 10. Another fact is that the casino uses different terms and conditions for their other bonuses where depositing 10 would be just enough so it creates more confusion for the players.

On the other hand, even I must agree with the casino that they had it written in the bonus terms and conditions that you must deposit above 10 eur in order to get the bonus, but you deposited just 10. From my point of view, not giving you the free spins is even a very bad decision from the casino's business perspective. Getting a depositing customer into a casino costs hundreds of euros (in average) when you consider expenses for marketing etc. They got this customer, they got you. They were willing to give you those free spins, you even deposited 2x, but they still refuse to credit them, because you didn't meet their terms and conditions because of 1 cent. There's no wonder you won't carry on playing in the casino so they're going to lose a depositing customer just because of a few free spins and 1 missing cent.

On the other hand, we can't punish them for not crediting the free spins since you didn't match the bonus terms. But as I said, the casino's decision doesn't make any sense to me and sadly, the casino goes against their own interest in this case. Their interest should be keeping you happy and make sure that you'll come back in the future to deposit more in their casino.

Hello, to my great surprise I just got 100 free spins from Lemon Casino! So I'll see if it's still worth playing there. I'm happy about the reaction and I think that Casino Guru played a decisive role in this decision! Thank you for that and I'll be in touch soon with new information about this casino! Thank you and best regards

Wow! I'm impressed! That's really great news and thank you for the feedback. I'm glad to hear that the casino willingly decided to credit the free spins even though they didn't have to according to us.

By the way, feel free to edit your user review accordingly if you start feeling that they don't deserve just one star 🙂

This casino is a complete rip off and uses apparently scripted slots! Since May 08, 2023, I have now turned over several thousand euros. Not once have I made a win to continue playing with. The slots only run permanently with dead spins as soon as you achieve a micro win.

Play and Go slots in particular is worse than Book of Dead at its worst!

Even if you bet 1 euro, you won at most 12 euro in slots like Reactoonz 2 and Gigantoonz, although these are known for being generous!

If I gamble several hundred euros and then only win 12 euros in a feature, then that is very, very noticeable!

For days, despite deposits of 500 and more euros and maximum stakes of 1.00 euros, small profits! No bonus games.

Nothing happens for hours apart from recurring same slot spins.

Striking: No bonus rounds or other feature games. How is it possible that you have no luck at all with such high deposits?

Several hundred to thousands of spins and nothing comes up?

I'm aware that you have to factor in losses, but in this case you have no gains at all. The raputations don't fit at all. And I also like to play the same slots with very low amounts for several hours.

In addition, the support does not answer e-mails! The chat is rarely available and when it is, he always talks himself out of it. There also seems to be only one supporter!

I want a listing that shows how the comparison between wins and losses looks like.

That alone would tell you that this casino is a rip off.

In addition, there are the daily spins that you get in bonus form. You get 3 free spins permanently. Even if you collect these, you only get Deadspins.

Not even in more than 30 days have you had a bonus credit where you could start wagering because you might win 0.16 cents! As soon as you win an amount in this casino, you only get dead spin waves, which you don't know from other casinos, no matter which slot you go into!

The cashback is also very interesting: You gamble away several hundred euros in a week and then get 1.57 euros back. 1-7 percent. This is more than ridiculous rip off these assholes!

The other bonus conditions can also be thrown into the bin. You have to deposit 100 euros at a time to get bonuses. Collectively, these don't count, so you don't get anything for your loyalty either...

The bottom line is that I don't understand why the casino does so well on Casino Guru when there are consistently negative reviews on Trustpilot alone!

Even with the deposit options, there are only negative features! It is stated that you do not have to pay any additional costs for credit card transfers, but then you are charged usury amounts!

The casino is completely dubious!

Prevezis, 13, 1st floor, Flat/Office 101, 1065, Nicosia, Cyprus

LicenseAntillephone, Curacao № 8048/JAZ

The H*******e and M***********r claim in the chat that there are problems with my email address.

There is also only this one son of a bitch in chat support who only answers once and then doesn't react at all.

I have written to these a********n that they can also reply to me at a different email address.

But the p****rs don't do that.

They simply don't want to send me proof of my deposits, winnings and losses or a list of my game results.

Even Casino Guru, to whom I described the problems, does nothing.

I want to prove that this filthy casino is rip off and cheating and this amazing forum doesn't even help and only comes up with hypocritical answers in my complaint.

You have to think about it, you only lose in more than 40 days without winning more than 50 euros once, and that despite depositing several thousand euros. You only play up to a maximum of one euro. You rarely get into bonus games, if at all.

How is it possible to just lose?

Sometimes you have to win what you don't do.

This forum here is just as fake as this filthy casino.

You don't want to help.

Hello there.

What makes you think this forum is filthy, please? May I remind you that you are free to post your experiences here? You are, despite your offensive attitude.

Furthermore, as the saying goes: In the long term, casinos always win. It's due to something called house edge it house cut. When it comes to slots, it is more about the RTP and volatility.

Maybe you could browse Casino Guru guide section to get better oriented:

https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik#automaten-spiele-auszahlungsraten-volatitit%C3%A4t-unterschiede

I honestly wish you better luck next time.

Again, I'd like to mention again that you don't want to help someone, because you're just such criminals.

My account has now been blocked at this casino.

You can't do anything but twist facts!

My cooperation left a lot to be desired.

Thanks for nothing at all!

Hey There!

Casino Guru as whole is independent to casinos, Our ratings are not for sale and that's why they are not influenced by anything other than the best judgement, knowledge and analytical skills of our casino review team. Our aim is to provide a comprehensive assessment that takes into account a variety of factors. You also have complaint open about the casino that has not been resolved yet, so what do you mean by claiming that we don't wat to help you? Complaint team is taking care of that as we speak.

You don't support me from the start. I have written several times that the casino does not react and sends me all the overviews, which can be used to prove that far too few profits are made compared to the deposits. In this casino you win nothing at all and that with several thousand euros deposits. Loss and misfortune are one thing, gaining nothing at all is another.

Instead, you come with a lack of cooperation on my part.

How would it have been if you had asked the casino why they didn't send me the documents.

Instead, you come to me with the first email from the casino that has been written in weeks, which, by the way, still has a link where I can see my deposits myself.

Great help.

My account has now been closed for this....

Get your help. I didn't expect anything from the beginning and it was confirmed.

Well,

the only thing I see is you being impolite and rude almost all the time even here on the forum. Despite that, we took the time to support you. From my perspective, you are the one ignoring our request for cooperation. If you only sent the email requesting your gaming history to the complaint handler as you were asked, it would be quite smoother:

Quoting from your complaint:

"You mentioned that you have sent emails requesting your game history but have not received any response. Please provide me with copies of those emails. I simply require proof that you have indeed made a request to the casino and that it has been completely ignored.

However, I must express my disagreement regarding your claim that you lost your money due to our recommendations. Despite your dissatisfaction with the RTP of this casino, you continue to deposit funds in an attempt to validate your viewpoint. If you have repeatedly ignored my requests to forward any relevant communication, please advise on how you wish to proceed with this case. Cooperation between players and casinos is essential for us to investigate any issues. Thus far, you have solely accused us of being responsible for the low RTP, MiFinity's inability to verify your account, and delays in direct transfers. Instead of providing me with the necessary communication (even though I am aware that the casino did not reply), you have accused us of being unhelpful, posted a negative review on Trustpilot while we were in the midst of addressing your complaint, and even threatened legal action and police involvement.

This will be my final attempt to obtain the emails you sent. I appreciate your understanding that we can only assist players who are willing to cooperate with us."

I truly have nothing else to add. If you didn't expect anything, it's really fair to post a bad review on Trustpilot. Very fair, very brave. 🙂

I wish you a fair day.

I forwarded the last email with the request to send me the documents to you. There was also the answer from the casino, where only a link was listed that leads to my deposits.

I have received neither a list of all losses nor winnings. Furthermore, the requested game results of the slots were not made accessible to me.

I wrote to the chat support umpteen times and asked for everything.

I told you that he sometimes reacts and then suddenly nothing more can be heard from him.

I can no longer send emails because I no longer have them.

I don't understand what you're doing.

I just wanted the casino to have a complete comparison list of all deposits, winnings, losses and the game results to check how I didn't make any profits at all when I spent several thousand euros.

And that's the email you got.

You told me that I need this so that one can check whether the reputation is right, for example.

Tell me this: Can it be possible that you only make losses for a month without even making small profits?

I've played Play n Go slots a lot and only had deadspuns there for weeks.

It can't just be bad luck.

I never play with a maximum stake of 1 euro, have countless spins and win nothing?

We're talking about 1900 Euro Verkusten in 2 days, where despite 0.20 or 0.40 up to a maximum of 1.00 Euro there was no bonus round or you didn't even win more than 20 Euro?

And I only get rude if you want to get rid of me.

Exactly the same makes the casino and partly you too.

MY ACCOUNT WAS SIMPLY DELETED, THERE WAS NO MAIL, NOTHING.

AND I WROTE THIS TO YOU AND YOU DIDN'T EVEN ACT!

What should I do other than ask you guys to get in touch with the casino and ask why they didn't send me the proof.

Fine. Now we're moving forward. Thanks for passing the email.

I want you to understand why it is so important: Just imagine the complaint handler reaches out to the casino representative claiming you have asked for the gaming history in the past. The casino says: There has been no such claim. What would we supposed to do? Ask them to provide proof you have never tried to ask? That would be nonsense. Instead, we need you to prove you actually have asked first just to skip a possible issue.

I hope it is clearer now.