The player from Germany is frustrated with the casino due to experiencing a high number of losing spins despite depositing several thousand euros over a period of more than 30 days. They believe that the slot games, known for generous winnings, have provided remarkably few winnings even with substantial bets. We’ve rejected this complaint in our system due to a lack of evidence.
Lemon Casino - Player complains that they didn’t win anything.
Amount: €6,000
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
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Good day,
there are a lot of dead spins in this casino. So far I have never experienced that you can have so much bad luck, even though you have deposited several thousand euros.
In a period of more than 30 days, I only suffered losses when I deposited several thousand euros, no profits were made!
In slots, which are known for generous winnings, you win remarkably few winnings despite betting several thousand euros.
And I don't assume that I necessarily have to win several hundred to thousands of euros!
I don't even win 100 euros. Not even 50 euros.
If you wager more than 500 euros, it's just not serious anymore!
The support does not answer emails, the chat is rarely available or not at all or only answers every few days!
I want a record of my wins, losses and wagers to prove that this casino's ratings are fake.
You don't answer it on purpose!
I will be reporting this casino in Curacoa locally for fraud soon!
But that is difficult to do, because you don't want to provide the required evidence!
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1 year ago
Dear ZockerMH1102,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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1 year ago
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I know it's luck.
But if you can't make even small wins, then what.
You pay in several hundred euros to always get the same slot images.
Do you know players who couldn't even make a small withdrawal for 30 days?
With sales well over 1000 euros, you have to make a small profit or not.
Nobody loses over 30 days only.
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1 year ago
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Of course there is no reaction! Where's my winnings? Why doesn't the casino that you rated so well give any evidence of profits and losses in relation to my very high stakes! Yesterday it was again 500 euros without winnings, despite stakes of 0.20 and 0.40 euros!
I will now also consider a lawsuit against you, because you seem to support such scam companies with fake reviews!
Where are my proofs?
Yesterday I fell on my face again because of one of your crappy casinos. This time it's about the payment service MiFinity, which doesn't manage to verify my fucking account. In addition, I'm waiting for a direct transfer, which has already been debited from my account!
Everything that you recommend and rate well is shit in my case!
In the meantime I have come to the decision not only to demand my money back through special lawyers, but also to take action against you!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1 year ago
If you believe that something unfair is going on and the RTP is much lower than it should be, you can always forward your full game history to petronela.k@casino.guru. Thank you.
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1 year ago
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Didn't you understand that the casino doesn't respond to emails asking for such proof?
That's why I wanted proof of my deposits, losses and profits.
So the next step would be to get the game history.
With that I could prove that this casino is a rip-off.
As mentioned before, since 05/08/23 I've easily had over 90 percent losses. Sometimes it was several hundred euros a day, where dead spins were the main program.
I played for hours with 0.20 or 0.40 euros and didn't win at all, where maybe 1 euro jumped out with more than 50-60 spins, if at all.
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1 year ago
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Is anything happening here at all? I lost 350 euros again today at this casino. I want you to help me uncover the casino scam
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1 year ago
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And again no answer. You should make your forum. If someone loses several thousand euros because he paid attention to your ratings, don't be surprised if police investigations are going on against you soon. You seem to prefer supporting criminal casinos to gamblers who have been ripped off.
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1 year ago
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Great team of corrupt forum operators who write fake posts here about alleged help for players who have been ripped off by casinos. You don't do anything, you can't do anything.
I have shared all my posts from this complaint thread to other forums where everyone can see that their criminals are doing nothing.
All you have to do is look it up on Trustpilot and you'll immediately see that Casino Guru has consistently negative one-star ratings.
Why is that?
How much money do you actually get from the casinos for the whole fake?
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1 year ago
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The headline alone is a joke! It should say Player complains because he hasn't won anything in 40 days. That's a difference.
You guys are so smart. Just tell me if it's normal to gamble away several thousand euros and not win anything at all! That is indeed the case. In the last week alone it was almost 2000 euros and without exception losses. And keep rating this casino so well.
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1 year ago
We greatly appreciate your feedback on Trustpilot, even though it is negative. Based on your belief that we lack the willingness and capability to assist you, I feel compelled to provide you with one final caution. If your disrespectful behavior towards our staff persists, we will permanently ban your Casino.Guru profile. Our purpose is to assist players without charge. It's important to note that we do not operate around the clock to respond to your complaint immediately upon receiving a new reply, and we require users to provide supporting evidence when seeking our assistance. In your review, you used offensive language such as "a**holes" and "c*nts," leaving me with limited options but to issue this final warning.
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1 year ago
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You don't do anything and are surprised that someone chooses a different tone. You guys aren't even aware of what's happening here.
I HAVE LOST MANY THOUSANDS OF EUROS because of your positive review of a casino AND YOU DONT CARE BECAUSE YOU GET PAYED BY THESE CASINOS. YOUR HELP IS FAKE!
INSTEAD OF THREATENING ME WITH A BAN, YOU SHOULD PROVE I AM WRONG.
YOU ARE NOT INTERESTED IN HELPING DESPERATE PLAYERS!
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1 year ago
We understand that you're seeking assistance, but it's important to provide us with supporting evidence to effectively address your concerns. We operate based on verifiable information rather than relying solely on the "good word" principle. If you suspect that the Return to Player (RTP) is lower than it should be, we kindly request you to share your game history or any denied requests from the casino for obtaining such records.
To date, our interaction with you has been limited to a 1-star review on Trustpilot and nine replies expressing your belief that we are uncooperative and responsible for your losses. However, without any email communication or substantial evidence, it becomes challenging for us to investigate and assist you properly. We want to emphasize that we do not compel anyone to play in any casino.
In order to proceed, we kindly ask you to provide the necessary documentation, such as email exchanges or game history, to support your claims.
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1 year ago
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I can't show you the proofs because THE CASINO, WHICH YOU RATING AS VERY GOOD, WILL NOT SEND ME ANYTHING DESPITE REQUEST.
So I say from the start that you should contact the casino!
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1 year ago
As I inquired previously, if you have requested your game history and the casino has declined to provide it, kindly share with me the pertinent communication.
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1 year ago
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There is no notification if you do not receive mail. Do you read my posts at all?
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1 year ago
Player's previous posts:
Didn't you understand that the casino doesn't respond to emails asking for such proof?
I can't show you the proofs because THE CASINO, WHICH YOU RATING AS VERY GOOD, WILL NOT SEND ME ANYTHING DESPITE REQUEST.
You mentioned that you have sent emails requesting your game history but have not received any response. Please provide me with copies of those emails. I simply require proof that you have indeed made a request to the casino and that it has been completely ignored.
However, I must express my disagreement regarding your claim that you lost your money due to our recommendations. Despite your dissatisfaction with the RTP of this casino, you continue to deposit funds in an attempt to validate your viewpoint. If you have repeatedly ignored my requests to forward any relevant communication, please advise on how you wish to proceed with this case. Cooperation between players and casinos is essential for us to investigate any issues. Thus far, you have solely accused us of being responsible for the low RTP, MiFinity's inability to verify your account, and delays in direct transfers. Instead of providing me with the necessary communication (even though I am aware that the casino did not reply), you have accused us of being unhelpful, posted a negative review on Trustpilot while we were in the midst of addressing your complaint, and even threatened legal action and police involvement.
This will be my final attempt to obtain the emails you sent. I appreciate your understanding that we can only assist players who are willing to cooperate with us.
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1 year ago
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At the beginning of this complaint you asked me for data. Why not work with it? There is a lot of money at stake here and play n go slots are not known for their low winnings.
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1 year ago
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Here, the last try.
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1 year ago
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And finally change the title of the complaint. I'm complaining because I've only lost for 45 days. That's a difference
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1 year ago
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Here you can see how your highly rated dirty casino works. Great how you still support such criminals. I could show you what a dirty shit place from Curacao is! But these motherfuckers just won't give the dates out. I'm serious: I'm not only reporting this shitty casino, I'm also suing you forum operators for aiding and abetting gambling fraud!
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1 year ago
Allow me to clarify a few points. In your complaint, you attribute your substantial loss of money in the casino to our recommendation. However, there is a distinction between recommending a casino and including it in our extensive database of online casinos. Our database encompasses approximately 99% of online casinos, each with a safety index. It is up to you, based on your preferences and free will, to make an informed choice. The Lemon Casino, in particular, is listed as the 101st position in Germany. We do not actively promote this casino.
Furthermore, the case summary is created when a complaint is initially published and is updated when the complaint is resolved. It is not practical for us to update it daily. If you continue to lose money at this particular casino, you have the freedom to play elsewhere or even refrain from playing altogether. We sincerely hope that no one is forcing you to play.
Lastly, I have repeatedly requested that you provide any relevant communication between yourself and the casino. While you did send an email yesterday, receiving an immediate reply from the casino, I urge you to submit another request for a comprehensive game history, as I previously advised. It is a straightforward process. Instead of resorting to threats of legal action and police involvement against us, I strongly encourage you to shift your focus and attempt to cooperate to some extent. We are not asking for much.
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1 year ago
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The great casino has meanwhile blocked my account after I asked them to provide me with all things. And you apply for something like that and then you are surprised that you are also attacked.
And I've told you before that these people will brush you off in chat.
Regardless, this casino is the closest where recovery claims are pushed through a lawyer.
I know now that you're not doing anything anyway. At Gamble Jo, at least you talk to the managers.
Thank you for losing so much money at the next casino, which you rate as very good.
It's not the first Deadspin casino.
And don't worry, everything from your forum will also be documented.
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1 year ago
I'm sorry to hear about the issue with your account being blocked. However, considering that you continued depositing funds into your casino account despite believing that you couldn't win and that the RTP (Return to Player) was lower than expected, perhaps it's actually for the best. I've been requesting supporting evidence since the beginning of our conversation to verify the lower RTP claim. Specifically, I asked you to provide your game history. It's important to note that this conversation started on June 11th, and you only sent your first request to the casino on the 20th.
I have already explained why I don't believe that our website is responsible for your losses. I apologize that we couldn't assist you further, but your approach, accusations, and multiple threads have made it challenging to address the situation. My advice for the future would be, if you genuinely believe that the RTP is too low, download your game history and consider discontinuing your play. If you encounter difficulties and gambling no longer brings you joy and excitement, remember that you can always seek professional help. You can find several Gambling Centers in your country by following this link (here). I sincerely wish you the best of luck. I will now reject your complaint.
