2 years agoOriginalTranslation
Bonus is not given even though the deposit matches the bonus info. Chat is rarely available, breaks off after a few seconds or is simply left by the chat employee, without an answer, without any information! This casino treats paying customers incredibly badly and every dollar is just wasted money! Definitely not recommended! Latest Info! After some back and forth and help from Guru, the free spins finally got! I'll continue for a while now and let myself be surprised whether the - now - good customer service will last! Thanks to Guru and thanks for the free spins!
- With Guru help and some back and forth, you still got the free spins!
- Chat is rarely available and breaks off after seconds
- Chat employee leaves the chat...no answer, no info
Automatic translation:
Lemon Casino
1 year ago
Dear Ollemama,
Thank you for sharing your experience with us. We are very sorry to hear that you had problems with chat and bonus crediting. We understand how frustrating this must be and it is not in line with the service we aim to provide to our customers.
However, we are happy that you received your free spins. We take your feedback very seriously and are working to continuously improve our services. Your experience with the chat should definitely be better and we will make sure this runs more smoothly in the future.
Thank you for your patience and understanding. We hope you will give us another chance and that your future experience with us is entirely positive.
Best regards,
Lemon Casino
Thank you for sharing your experience with us. We are very sorry to hear that you had problems with chat and bonus crediting. We understand how frustrating this must be and it is not in line with the service we aim to provide to our customers.
However, we are happy that you received your free spins. We take your feedback very seriously and are working to continuously improve our services. Your experience with the chat should definitely be better and we will make sure this runs more smoothly in the future.
Thank you for your patience and understanding. We hope you will give us another chance and that your future experience with us is entirely positive.
Best regards,
Lemon Casino
