User Profile Complaints Reviews

ollemama's reviews

silver
ollemama
Apprentice
1 year agoOriginalTranslation
Bonus is not given even though the deposit matches the bonus info. Chat is rarely available, breaks off after a few seconds or is simply left by the chat employee, without an answer, without any information! This casino treats paying customers incredibly badly and every dollar is just wasted money! Definitely not recommended! Latest Info! After some back and forth and help from Guru, the free spins finally got! I'll continue for a while now and let myself be surprised whether the - now - good customer service will last! Thanks to Guru and thanks for the free spins!
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  • With Guru help and some back and forth, you still got the free spins!
  • Chat is rarely available and breaks off after seconds
  • Chat employee leaves the chat...no answer, no info
Automatic translation:
All Lemon Casino reviews
Lemon Casino
2 months ago
Dear Ollemama,

Thank you for sharing your experience with us. We are very sorry to hear that you had problems with chat and bonus crediting. We understand how frustrating this must be and it is not in line with the service we aim to provide to our customers.

However, we are happy that you received your free spins. We take your feedback very seriously and are working to continuously improve our services. Your experience with the chat should definitely be better and we will make sure this runs more smoothly in the future.

Thank you for your patience and understanding. We hope you will give us another chance and that your future experience with us is entirely positive.

Best regards,
Lemon Casino
silver
ollemama
Apprentice
1 year agoOriginalTranslation
No reply even after multiple emails! When I try to log in, a window appears asking me to verify my phone...since I have a different number now, I want to change the number I gave, but I can't. So mails to the support.... no answer. No login possible... impossible customer service!
  • No response to multiple help emails
Automatic translation:
All SpinBetter Casino reviews
silver
ollemama
Apprentice
1 year agoOriginalTranslation
I paid in from my account and only then did I get the message (on request) that it must be activated first because there are discrepancies in the first name. I registered with the short form of my first name and the full first name is in the bank account. I've explained it several times, but I've had to wait over a day for it to be activated and there's no end in sight, according to the chat. Very annoying and not recommended!
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Automatic translation:
All Lord Lucky Casino reviews
silver
ollemama
Apprentice
2 years agoOriginalTranslation
All requirements for the free bonus met...didn't receive a bonus, always put off when asked and told me to wait...I've been doing this for 3 weeks now! I also played with a bonus, received the message that I had reached the goal and now the around 400 euros will be converted into real money. Suddenly there were only around 100 euros left out of 400 euros, as this is said to be in the bonus guidelines. Never found these guidelines. I've been there for quite a while, keep paying in and now I'm being screwed so badly? No, nobody needs that!
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  • The same statements are always made in the chat. Seems really strange to me
Automatic translation:
All GGBet Casino reviews
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