The player requested a withdrawal of €100 and after they won more money, they canceled the first withdrawal and requested a new one of €690. After that, the casino never contacted them with an update. The player was sure they didn't break any rules and didn't see any reason for their payout to be delayed. No more information is available ever since.

The player requested a withdrawal and sent all the documents needed for verification but the casino never responded to them. They started to think that the casino was fake. But we believe that was because of the old owner's actions. Luckily, since January of 2019, the casino has a new owner that is trying to do their best to solve the complaints as soon as possible.

The player played without a bonus, requested a withdrawal of €600 and sent all the documents needed for verification. The casino never gave the player any update on the request and they thought that the casino was fake. But that will change in the near future because, since January 2019, the casino has a new owner that is trying to fix the old owner's mistakes and solve all the complaints soon.

The player requested a withdrawal of $900 but it was denied due to their self-exclusion at the casino's sister site. The casino blocked their account and wanted to return the player's deposit but they didn't want that, they wanted to receive their winnings in full. The player contacted MGA for help to solve this case and it remains unsolved until their response. No further details are available ever since.

Since the player wasn't able to play any games due to an error, they wanted to retrieve their €20 deposit money back. The casino didn't respond to their emails and the live chat wasn't available at all. Later on, the €20 was returned to the player's gaming account but they still weren't able to withdraw it. In January of 2019, the casino got a new owner and is trying to do its best in order to solve the complaints and pay the money back to the players.

The player made a complaint and that way he wanted to get a response about his withdrawal request. A casino representative replied that the withdrawal request had been cancelled after 7 days because the player never provided proof of wealth. The casino needed this document following their anti-money laundering policy. The player was unable to provide such document and stated he had been unemployed since last year. It seemed there was no mutual agreement possible and the complaint remained unresolved.

The player used an affiliate link with a bonus code, completed the wagering requirements and requested a withdrawal. The casino cancelled his withdrawal, removed the bonus from his account and said that the player was from an excluded country for this bonus. They returned only his deposit amount. The player complained that this fact was not mentioned anywhere in the bonus terms and the affiliate was not aware of that rule either. Uncertain case, the casino never reacted to this complaint.

The player from Finland is experiencing difficulties completing the account verification. Meanwhile, the account has been suspended and the player can’t access and play any games. We closed the complaint as ‘unresolved’ because the casino failed to reply.

The player complained about a technical glitch that happened while they played a game of Super Monopoly Money. On the other hand, the casino claimed that the player was the only one experiencing such an issue with that specific game and didn't know how to fix it. The complaint remained unresolved.