Kingmaker Casino - general discussion (page 9)

Today 2 payments were cancelled without any reason being given. So I have to reset them again. Contacted the chat. Chat ended because there was apparently too much going on. They are completely ripping you off.

Also noticed...the bad thing are sites like this one that are only after money!!

I've now submitted a complaint here. According to Guru's guidelines, it will only be processed after 14 days, or they'll do something then, but I'll have the 14 days over the weekend. Nothing will happen from Kingmaker's side until then anyway.

Good luck

Good evening, to my great surprise today I received a message that my payments were approved and I received my money. So all good

Please contact this email address. Everything was processed immediately after that.

complaints@kingmaker.com

Oh dear. Sorry if I have to laugh now. The email has been sent since April 5th with all the documents attached for verification. NOTHING. Online identification still not possible plus 2 withdrawals rejected for no reason. According to the terms and conditions an email should be sent if the payment is rejected. None received. And the crap continues. Chat just ended due to too many requests. Was supposed to call me back in an hour. Done. Then a change of employee because the person had answered in Italian. She had a shift change. The next employee ended the chat again. Then the chat started again. She now apparently wants to forward it to the specialist department. When I asked who the department was and how long it would take and whether it was a complaint, nothing more came as there was still no response. Another standard text. Have fun on our site.

then congratulations. My payments are cancelled instead of being processed and paid out.

I have also been waiting for my payout for over 7 days. Of only 100 euros. Edit: the payout has just been completed

I saw that you have already submitted your complaint. Let's see if our team can help you and I firmly believe that they will. I was going to ask you why the casino told you that the withdrawals were rejected, but you said no reason. 

However, I also see that some players have received their money, so I want to believe that it is only a matter of time before that happens with you as well. 

I'll keep my fingers crossed. 🤞

Excellent. I'm glad you finally got the money. How long did it take you to get it all? 🙂

Hello, I see you got your money too. I'm pleased and want to ask which payment method you used ? 7 days are obviously not so bad when players here are waiting much more. 😕

Hello Jaro.

Snezhana

Dear customer,

We would like to inform you that we are currently processing a higher volume of requests, which has resulted in a delay in our response time.

Rest assured that we are actively working on all requests, starting with those made before you contacted us. Could you contact us again in approximately 60 minutes for assistance?

We thank you for your patience during this time.

This always happens when you contact the chat. And no, I still haven't been given a reason why my withdrawals are being cancelled. I still can't verify myself. In the account it says I don't need it at the moment! There is still no response to emails to complaints. Today the 3rd withdrawal from April 2nd was also cancelled! Now when you register you have to agree to the new general terms and conditions before you can log in. You don't even know what has been updated. The casino is incredible. I've never experienced anything like it!

This comes during verification!

So I still don't know what the problem is. Payment method...verification that doesn't work online? No idea. I hope you can include that in my complaint.

Hi, as far as the complaint is concerned, you have to mention it yourself there. I don't deal with complaints, that's why.

However, I see that several players have the same problem as you, so obviously you will have to be patient. We give casinos 14 days to sort out the withdrawal process. Most of them get them about 2 weeks after they're submitted. 

As for verification, as long as the casino doesn't need it, you won't have to do it. However, if this continues and you don't receive your withdrawals or a reason why this is happening, be sure to mention it. Our team will try to help. 

Fingers crossed. 🤞

Thank you very much Jaso. I will now lay my cards on the table, including my complaint.

Sure, you can update the answers on the forum, but the most important thing is to make sure that our team has accurate information. Has anything changed in the meantime ? 🙂

Hello Jaro.

And no, I'm still waiting for a payout. One is permanently canceled. This is also stated in the complaint. 🙁

Yes, I just noticed that, I'm sorry you didn't get anywhere, but Nick will get back to you soon and we'll see how things move on. Don't give up because even though it's not pleasant time is what will tell. 

Regarding the rejection of your withdrawal, I saw that they justified it by saying that they had a problem with the provider. So we'll see how it goes from here. 

I hope we'll be able to say that in the end everything will be okay and you'll get your money.

Hello Jaro.

I can no longer access my account here with my gmail email. Has something been deactivated on your side? Registration is no longer possible via google. 🙁

My old account works again with resetting the password. Sorry