7 months agoOriginalTranslation
Good variety of games. Good design. Registration is quick. Lots of deposit options. But that's where the positives end. Payouts are very bad. They don't stick to their own terms and conditions. Payouts should take 3 working days. Not kept. When you ask in the help chat, you only get standard sentences that are copied and pasted. Hardly any employee answers your personal question. Always copies the same answer, with a few exceptions who then come out with the truth. Payouts cannot be canceled by yourself, as stated. At certain times the games no longer run smoothly. Either you have to reload it or the game no longer loads at all. I'm still waiting for 3 payouts that are not approved or processed. They are overloaded. It is not possible to verify your identity in advance before requesting a payout in order to ensure an accelerated payout. If the casino answers my queries or emails quickly and requests the payout promptly, I will change my rating again. But at the moment I can't say anything good about this casino. There are no sensible answers in the chat or by email. You don't feel like you're in good hands there.
- Many games
- Quick registration.
- Good deposit option
- Good design
- Poor payout
- Bad support
- In some places, poor connection or even complete dropouts during games
- No verification in advance
- No possibility to cancel withdrawals yourself
- Bonus coins earned cannot be used for pending payouts
- VIP status only applies to deposits.
Automatic translation:
Kingmaker Casino
6 months ago
Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Kingmaker team.
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Kingmaker team.
