Kingmaker Casino - general discussion (page 17)

Listen, you idiot, I don't care what you say.

I know you're talking about 3 working days, what other nonsense are you telling me in my head, I'm writing to you

Check it out, don't let the devil take you.

I was trying to help you out a bit and describe that in our process we give the casinos 14 days, not that the casino has to do it. After that time when players file a complaint we try to help them, so it's quite nice that you call me an idiot if I just wanted to lend a hand. Just because the casino tells you that the withdrawal will be sent and you will have it in three days doesn't always have to be the case. 

So the only thing I'm going to do now is to warn you for the first and last time that if you use that kind of language towards me (who was only trying to help) you will be banned.

Have a nice day! 🙂

What will I be banned from?

From this forum. 🙂

I sent an e-mail, I want the company's details, I spoke with my lawyer, I want to sue you.

Hello, I see.

Well, under such circumstances, I expect you do not need to be part of this forum anymore. Let me help you with that.

After mocking a withdrawal over the 3 business days you say?really?are you kidding me?

Hello, Stefan.

We are sorry for what you are going through with the casino and understand that it is not easy for you.

I would just like to explain to you a little that my colleagues here on our forum simply wanted to help you and it's not easy for us, they curse at us and say they'll file complaints against us and so on. I hope you understand that too.

I still believe that there was a big mistake here from the beginning, and maybe it was in the translation. Who knows, you too, this can happen many times when translating into Greek.

So I would like to try to fix it one more time and try to help you.

Well, you said the casino hasn't paid you in a week. Is that right?

Have you already replicated your account?

As Jaro wrote before, we usually give casinos 14 business days to complete this, because sooner than that we can't step in and help. If you see that the casino is not doing anything and not responding to your emails, you can file a complaint and we will investigate whenever possible.

What do you say to that?

If you agree, file the complaint yourself. Follow this link and explain everything in detail.

Please write to us after you decide. We will wait for your message.

I tried to close my account with Kingmaker, but it didn't work because they said they don't get my emails. Their emails do get to me. I sent them about fifty screenshots of the messages, but that didn't help. Now they're asking me for a video recording of me trying to send an email. My technical skills and patience are at an end. In short: Stay away from that site kingmaker.com!

Beware of a casino called Kingmaker. I tried to close my account, but it didn't work because they say my SMS messages aren't getting through. Their messages are getting through to me. I sent them about fifty screenshots of the messages in the chat, but that didn't help. Now they're demanding some kind of video recording of the message being sent, but my technical skills and patience are running out. That episode doesn't give a very impressive picture of the scam, so beware!

I'm really sorry that you have to experience all this.

Have you tried to contact them by some other channels, perhaps? Live chat or even email?

Maybe that would be better and you will be able to close your account finally.🙏

After winning a prize of 238.95 euros, the game closed, and they have not paid me anymore, they just keep putting me off and putting me off, that was 10 days ago now.

I would like to file a complaint because I assume there are more people affected like me.

I can see that you have already submitted a complaint here, and our team is working on it. They just need to wait for the 14-day time frame to pass so they are able to intervene in your case.

May I ask if your account is already fully verified at this casino and if you have requested to withdraw the money already?

Or are you not able to do so, by any chance?

100% verified, I have made several withdrawals without any problem

That is great. I hope that also this will get resolved soon then.

I've been waiting for my withdrawal from Kingmaker for 10 days and all I've been getting is ridicule! Also, because I insisted on a withdrawal, they closed my account.

Hi, I'm sorry it's come to this and the account has been closed. Did they tell you why your withdrawal still hasn't arrived and what is the reason for the delay? Is this your first withdrawal at this casino? 

Despite the situation, I would probably think about filing a complaint, because if they closed your account I don't know if you will be able to contact them somehow. 

Do you think you'll go for it? Our team would try to help in such a situation.

Hello, my name is Petri. I'm having problems with the Kingmaker online casino. I deposited €20 and received a €20 bonus. I played with real money, then I won with my bonus. After fulfilling all the bonus terms and conditions, my money was transferred to the real money category. I made a withdrawal, and I've been waiting for over a week, but nothing has happened. What should I do? Did I make a clear decision? Thanks.

Hi, did the casino also tell you what is behind this delay? Did you need to verify or not? If you fulfilled the bonus and everything was fine on your side, I would wait for some more time and if the casino doesn't contact you or send the money, I would file a complaint with us.

We give casinos 14 days to resolve such a process. 

I hope that you will be able to resolve it and get the money as soon as possible.