Kingmaker Casino - general discussion (page 5)

Me brother the same as you, I have applied since 16/03/24 the same they say to you they also say to me

Today he doesn't talk on the chat.. you know how to file a complaint at least so that people know that they are scammers

Hi @forenc.90,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We are currently investigating your complaint.

Sincerely,

The Kingmaker team.

Hi @tryleon7,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email: complaints@kingmaker.com.

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,

The Kingmaker team.

Hi @antonytaxi,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We are currently investigating your complaint.

Sincerely,

The Kingmaker team.

A little while ago I spoke with you again and you replied that my withdrawal is in the last stage....I'm just waiting. .first time in my mind this happens....while your casino is very nice in everything very good platform in the matter of withdrawal I don't know what's going on

Let's just hope, that this won't be such a case. What a shame, we can not predict anything, though.🤷‍♀️

We do not have this kind of information, at least not by now.

I reckon this is a question for the support of the casino, right? Or if you'd like to ask someone directly, try to use the "reply" button.

From 19/3 I withdrew €150 and still nothing. I don't see that they have any intention of investing money. This is probably a scam

We all feel the same it's a scam...I just don't understand how they can work...someone should protect the players

Hi @alextik69,

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email: complaints@kingmaker.com.

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,

The Kingmaker team.

Really bad casino.

I can't recommend to anyone.

They don't pay winnings and they don't answer questions, the only answer from them is we ask you to be more patient.

I have now been waiting for my withdrawal for 1 week and my money is not visible.

I hope this and other sister casinos close quickly.

Just to wait. Today they told me the same again......

from what date are you expecting my friend?

March 24th I requested a withdrawal....regardless of the loudspeakers to withdraw the entire amount of 2000 I succeeded and withdrew 880 euros...but still nothing unacceptable....first time in my mind this has happened

Hi, we give casinos 14 days to resolve your withdrawal, so if you go beyond that time and still nothing changes, you have the option to file a complaint with us and our team will try to help you. 

Did the casino also tell you the reason why they haven't paid you the money yet ?

Hi, we give casinos 14 days to resolve your withdrawal, so if you go beyond that time and still nothing changes, you have the option to file a complaint with us and our team will try to help you. 

Did the casino also tell you the reason why they haven't paid you the money yet ? What does it mean that your money is not visible? Can't you see that you have it in your gaming account ?

Hmm, they didn't tell you much and I saw from the complaint that the casino told you to email them and you didn't get any reply, which is a pity. However, our team will try to help you and I believe you will get your money. 

If something changes and you get an update, let me know.

I sent an email and they answered me...from the administration they say the same thing to me again....I don't know if I can put it here, see the answer