ForumCasinosKats Casino - general discussion

Kats Casino - general discussion (page 3)

2 years ago by zena5755
|
12663 views 67 replies |
|
12 3 4
angel47usa
5 months ago

Hi, may I know what complaint you are talking about ? Is it the one about Kats Casino? If so let me know please. 

Of course, to get to your question, this guide explains everything you need to know about the complaint process. Each party always has 7 days to reply. We try to do this as quickly as possible but sometimes it is unfortunately not that easy. So we'll get to your complaint, you just have to be a little patient. 

5 months ago

Hi, may I know what complaint you are talking about ? Is it the one about Kats Casino? If so let me know please. 

Of course, to get to your question, this guide explains everything you need to know about the complaint process. Each party always has 7 days to reply. We try to do this as quickly as possible but sometimes it is unfortunately not that easy. So we'll get to your complaint, you just have to be a little patient. 

5 months ago

Yes that is the one. Its the only one I have currently and it has been submitted for awhile now

Jaro
5 months ago

Its like noone has even bothered to look at it yet

angel47usa
5 months ago

Hello, and thanks for the clarification.

I wouldn't say no one has bothered, it's just that there is a small Team of very dedicated experts, but all the complaints are piling around.

Be patient, please. They will get back to you soon. Should be just a matter oh hours, it seems. 🙏

Radka
5 months ago

You know what, it's ok. Nevermind. Don't bother. I'll deal with it myself. Thanks

angel47usa
5 months ago

Well, I'll leave that to you of course. Just a note, Nikolas is Nick, your complaint handler. 🙂

5 months ago

Well, I'll leave that to you of course. Just a note, Nikolas is Nick, your complaint handler. 🙂

5 months ago

Im sorry Radka. I had just woken up and THIS particular complaint is the absolute worst. Zero intention of being rude to you guys (Love you'all) and of course, I realize who Nik..is. My bad. This complaint FAR worse than any I have had so far..Just want it over with but not willing to relinquish what is owed to me.

angel47usa
5 months ago

No worries at all. We do understand that. Hopefully, your case will be resolved soon.🤞

5 months ago

No worries at all. We do understand that. Hopefully, your case will be resolved soon.🤞

5 months ago

THAT would be great except NOONE has gotten to it yet. Why?? Im very confused...

angel47usa
5 months ago

NO need to be confused. If you read the guide Jaro sent you, you already know that:

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often requires a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

There is nothing else behind it.

5 months ago

No. I understand all of that. But it hasn't even been looked at is my point. It's just sitting there "waiting on Casino Guru" so that is where my confusion is. But it's all good. I am going to just handle this myself. I don't need any help now. Thank you.

angel47usa
5 months ago

Our complaint team is examining your case with a hundred others to tell you the truth. It is a really small team if we compare it to the number of complaints we need to handle every day. That is why we have the timers set there, so we have time to look at all of them and indivdually take the best care of all.

If you wish to close your complaint, you can do it at any time. Just get in touch with the handler of your complaint, please.

3 weeks ago

Kats casino is a scam. Never allow withdrawals as lots of restrictions and high costs. Give out big bonus to suck you in but you will never be able to withdraw. Stay away total scam

6d947s7vxd
3 weeks ago

Hey, it would be good to know why the casino doesn't want to pay you your money. Did you fulfill everything that was required as part of the bonus? Would you mind showing me what you played with? What restrictions are you talking about? 

I'll be waiting for an answer.

2 weeks ago

Trust me I've had lots of sites not pay out.All I know is if I don't get my funds,then I won't ever dep again.Kats casino screwed me outa 873.00 last year and they still send and call me with offers to play.Im never playing on that site ever again.If they go back and see what I won and pay it,then I might dep thier again.

cobra562
2 weeks ago

Did you try to unsubscribe from their offers? That should help to stop receiving those offers, I believe.🤷‍♀️

2 weeks ago

I've asked them to remove me from offers and I still get them.Today they emailed me as I sent email asking when or if I might get my withdraw.Here is thier answer.

In this case I will need you to wait until the 1 of October in order for the withdraw to be process if you don't receive any update please contact us back the 2 of October in order to escalate the case information.


Mybe by Xmas I might get it.Unreal BS

cobra562
2 weeks ago

Let us know, please, if you'll need any help. 🙂

2 weeks ago

This is crazy.Still not 1 penny received.

cobra562
2 weeks ago

So, how long exactly are you waiting?

Don't forget that our complaint team is ready to help if needed.😉

12 3 4

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news