Kats Casino Review

The player from Texas had faced issues with Kats Casino due to an address change. Despite having provided the necessary documents for identification and address verification, the casino had refused to update his address or process his withdrawal unless the account balance was zeroed out. We had asked the player for more details and evidence to support his claim, but he failed to respond to our queries. Consequently, we could not investigate the issue further and had to reject the complaint.

The player from the US had submitted two withdrawals, one for $1,500 and another for $2,500. The casino had only paid $500 and had not responded to contact attempts for nine months. The player had provided all the necessary information and screenshots to the Complaints Team. The casino had responded, stating that they hadn't received the payout mode from the player to transfer the funds. After the player had submitted the required documents and preferred payout mode, the casino did not confirm the completion of the transaction. Without any confirmation from the player, we had to reject the complaint.

The player from the US had experienced a delayed $3,000 withdrawal due to alleged site maintenance. Despite being assured by the casino that his withdrawal was being processed, the player had not received any response from the banking team at that time. After the player had provided additional information and screenshots, we had reached out to the casino for clarification. While initially the casino didn't respond, the player later confirmed that the issue had been resolved and the withdrawal had been processed. We then marked the complaint as 'resolved'.

The player from the United States had requested a withdrawal over two weeks ago. Despite having successfully completed the KYC process and confirming the payout method, the player had not received his money nor any responses to several emails he had sent to the banking department. After he submitted a complaint, the player provided further details about his communication with the casino. We had involved a casino representative in the conversation to clarify the situation. However, the player informed us that he had received his payment, resolving his issue. We then marked the complaint as 'resolved' in our system.

The player from Minnesota had deposited $30 and won $800. However, the casino had changed the withdrawal to $210 alleging coupon use, even though it had been confirmed that no coupon was used. Payment of $800 had been promised, but after lengthy investigations and delays, no money had been received. We had attempted to resolve the issue by asking the player for more details and extending the deadline for response. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Oklahoma had requested a withdrawal of $525 a month ago. Despite having provided all the necessary documentation and communicated with the casino through chat and email, she had received no response. Her account had been verified and she had accumulated her winnings using both real money and a bonus. Despite our attempts to facilitate communication between the player and Kats Casino, the casino had failed to respond. As the casino was operating without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. We had marked the complaint as 'unresolved', which might have negatively affected the casino's rating.

The player from Oregon faced withdrawal issues after winning over $2000 using a promo code for 100 free spins from the casino. The casino had claimed the player was ineligible for withdrawal due to the activation of consecutive free bonuses, which was against the casino's terms and conditions. The player had expressed frustration and dissatisfaction with the casino's decision. We confirmed that the casino had acted in compliance with its terms and conditions, and therefore, we were unable to assist the player further. The complaint was subsequently rejected.

A player from Delaware has encountered several issues with Kats Casino, including changes in rules during gameplay and suspicions of fraudulent activities. He's made several deposits totalling $600, and is currently waiting on a $230 withdrawal, despite having sent verification documents three times. The complaint was closed as the player played away her balance.

The player from California played a bonus and won $100 which the casino refused to pay. The player has also deposited multiple times at the casino. The complaint was closed as the player stopped responding.

The player from the United States deposited $100 whilst using a bonus code and later requested a withdrawal of $2,840. The casino denied the withdrawal due to what they claim as "mixed-up funds" after canceling the withdrawal.

The player from Utah had her winnings from a no-deposit bonus confiscated, due to redeeming multiple consecutive bonuses. The player stated that a customer service representative of the casino called her and told her to play down her balance in order to be given another free chip. The casino provided a recording of the call which seemed to disprove the player's statements. The player was asked for further information, but as they stopped responding the complaint was rejected.

The player from the United States is facing an issue where his spin on the Bubble Bubble 2 slot is not being recorded in history. Despite the $2.00 deduction, there is no record of the spin. Since the player did not have any supporting evidence of the incident, we had to reject the complaint.

The player from the US claims that the wagering contribution counter is not working properly. The player later completed the wagering requirements and successfully withdrew his winnings, therefore we closed the complaint as resolved.

The player from the United States has been accused of breaching bonus T&Cs and her winnings have been confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States had her Free Chip winnings cancelled altogether with a minimum deposit that has been placed to verify the payment method. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States had his bonus winnings capped. The casino also blocked the player's account. We tried to contact the casino but there was no response, so the complaint was closed as 'unresolved'

The player from Japan has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Japan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.