Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
Here is what we found when we reviewed Kats Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. Kats Casino has a Below average Safety Index of 5.6, which indicates that it may not be an optimal choice for most players as far as the casino fairness and safety go. Read on in our Kats Casino review to find out whether this casino is a good fit for you.
Is Kats Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Kats Casino review, we extensively examined and analyzed the Terms and Conditions of Kats Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based on our estimates or gathered data, Kats Casino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature Kats Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in Kats Casino having a Safety Index of 5.6, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Kats Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Kats Casino to be mostly fair.
Note: Read through and explore our specific findings from the T&Cs check here.
Player complaints regarding Kats Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 14 complaints about this casino in our database. Because of these complaints, we've given this casino 3,572 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Kats Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Based on the 20 user reviews of Kats Casino in our database, it has a Terrible User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company information
Kats Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino on our scale.
As far as we are aware, Kats Casino has not been granted any official gambling license.
Payment options, withdrawal limits and win limits
Kats Casino supports 16 deposit methods. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, USD Coin (USDC), Ethereum (ETH), Litecoin (LTC), Binance Coin (BNB), Pay by phone, JCB, Tether (USDT), Check (Cheque), Discover, Bank wire.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
USD 2,000 per week
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Kats Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Kats Casino, your account, withdrawals, or anything else. Kats Casino has a slow or bad customer support, judging by the results of our testing.
Kats Casino casino games and slots
Players can enjoy these types of casino games at Kats Casino: Slots, Roulette, Blackjack, Video poker, Jackpot games, Keno, Other games.
Casino games supplied by 3 game providers are available. This includes Realtime Gaming, RTG Slots, SpinLogic Gaming.
Bonuses and codes offered by Kats Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 7 bonuses from Kats Casino:
$120 NO DEPOSIT BONUS and up to 100 extra spins
$120 NO DEPOSIT BONUS and up to 80 extra spins
$120 NO DEPOSIT BONUS
250% up to $1,000
300% up to $1,000
350% up to $1,000
400% up to $1,000
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Established
2022
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Kats Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates without a license
Slow or bad customer support
Low withdrawal limit: $2,000 / week
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
User reviews
User reviews of Kats Casino
This is a place to share experience with Kats Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I enjoyed playing at the casino but after I had played the bonus through they kept on saying no to the withdrawal and it continues to be that way and then today they tell me it's because I'm not in North America and I should deposit to be able to withdrawal but I still ain't in North America am I and then after all of that the customer service person just cuts me off cause I was writing a reply to his statement
I have nothing good to say about this casino
Can't get paid if you ain't in North America although they allow you play the bonus
Do Not Play at this Casino steals money. I sent video, screenshots showing exactly the issue was and they made it to where I could not win anymore and I went from 111.22 to less than 15.00 in a matter of seconds on fortunate Buddha and that's one of the ones that you win easily but didn't win anything. No response from customer support and sometimes all site lagging.
Cheats
After you bet it takes extra money out your balance
You can play here only if you have a lot of time and patience for the BS that this casino will put you through. If the dictionary had the definition of the word Scamscino then this casino would be a perfect target to attribute this word. Sure, the initial free bonus is enticing. But do you really want to play that high of a wager requirement? If yes, then let's say that you miraculously made that requirement. Awesome, let's go withdraw this baby. It's pretty standard for casinos to limit withdrawals from no deposit bonuses to 100-200 dollars. But this casino is adamant on charging you a 30 dollar fee to cover a made up expense that does not exist. Ok... let's withdraw 70 dollars. You try to do KYC with them and initially the customer support seems attentive. But with each visit to talk to them. You begin to realize a common theme. They state that because you have not deposited, that THEY the customer support cannot access your account to help you out with KYC. Thus, you are locked into slow email correspondence with katbankingassist. This casino then requires you to send them the same document multiple times stating that they didn't receive it. When you send a document sometimes you get a automated reply from their email system but this doesn't say anything. However it does indicate that it was received by them. After sending the same documents to them multiple times I got fed up with their BS and decided that arbitration is the only way to make this casino move in the right direction. This was the right move as I was finally paid out almost 3 months later after I first started their arduous KYC procedure. The folks at Casinoguru did their best to mediate the situation and they were able to make them move. However, even this was delayed with Kat waiting to the last day of each 7 day reply to get something done. Also stating that I needed to send them withdrawal info like btc wallet when I already gave it to them 3 times. I would have been happy if they even said that they were tight on funds or were waiting for BTC price to increase before paying me out. Overall this casino is deceitful. I cannot state that this is incompetence because their whole system is created to make the withdrawal procedure painful so the player gives up and plays with their winnings. I urge all players thinking about depositing to refrain from supporting this type of business. Heed to all warnings of other players. I can only recommend people to play here if their sole purpose is to use the free chip to try and make this casino lose a little bit of money.
Large no deposit bonus
That no deposit bonus has a gargantuan playthrough
Delays KYC procedure and withdrawal on purpose
A non depositor cannot get standard help from live support. Thus incentivizing the player to deposit to get help from support. I highly recommend you not to deposit.
If I didn't seek arbitration, then who knows if and when this withdrawal would have happened.
The games are set unfairly, I literally got bored there were so many spins in a row without ANY payout, ridiculous wagering requirements and now I get sales calls on a regular basis even though I asked to be removed from the list. One of the worst sites
The no deposit bonus gave me an accurate idea about this casino
Ridiculous wagering requirements for bonuses: 200× the NDB
Settings on games are definitely in their favor: 300 spins in a row on a game and total winnings $4, total loses $180
They are relentless, I get phone calls from them even though I haven't used the account past the NDB and asked to be removed from the call list
Terrible casino site, my withdrawl got approved in January the site said they would have to pay me in payment which they stated I would get weekly. 6 months late I have only received half of my approved withdrawl amount. Customer service is useless and just keep saying technical issues from the third party payment team. Stay away from this site complete scam they refuse to pay players
5/21/2024 deposited $50.00. Got through the incredible $8000 playthrough. Just as playthrough completed my balance dropped from $760 to $498.98 right before my very eyes. I was like.."Ok..I guess the bonus money was removed and the rest is mine. (My max cashout was $500.00.) Put in the request. Was given the run around about my documents for WEEKS. Kept going to live chat (7 X in 1 day) Documents finally approved after weeks, go to put in my withdraw. I see it says pending w/d for $274.00!!! Go back to live chat and could not understand their explanation for the life of me. Why deplete a large part of my balance before I even have a chance to get it to maximum cashout. They took over $250 which I thought was the "bonus give back" BUT it wasnt!!!! THEN there is a $30.00 fee attached AND it apparently takes 7-10 business days to review it AGAIN...THEN another 7 (supposedly) days to receive. AND I use BITCOIN!!! Which takes less than 15 minutes on other casinos...this one (if I even get this money which I do not believe I will) in total will take about 3 months. I currently have $100 in my balance and can NOT w/d it until the other has been completed. Can you believe that? This Casino is tied with Lucky Legends as thee WORST establishment out there. They absolutely have ZERO intention of paying you ESPECIALLY if you have won a decent amount. The hopes, clearly, are that you finally just say f@ck it and abandon those funds. I wont lie...red flags IMMEDIETLY upon playing but still deposited money here anyway. So...MY fault. If you dont believe ANY other review on here...believe this one. It will save you money and heartache. There is a reason this place has NO license...and they really dont care. Clearly their goal is not satisfied customers, But getting as much as they can before they can no longer operate. Which I have to believe wont be much longer.
I have no idea where to start my experience at this casino is beyond logic. After contestant phone calls an emails from a host I decided to make a deposit and play. I made this decision as a result of their liberal no rule’s bonuses 300% on $200 deposit. This is how my experience went. I have a games that I played tens of thousands of dollars thur. I understand how the ups and downs go. So week one I make deposit and have $800 to play with I run that up to $1300+. The game turn and I DO NOT win another bonus until I am broke. This is highly unlikely as I was adjusting my bet during the entire session. So week one 1300 without a win. Week 2 make deposit run it up to 1150 then here we go again not another win until it was all gone. I play Goblins of gems and it has a bonus where you start with 3 of the spin and win places filled and u only need three more for bonus. I hit this bonus 3 times during the losing streak and never received the other 3. In all my thousands of sessions this has NEVER occurred 3 times in a row NeVER. I was up set and told chat to self exclude me from their site. I also followed this up with an email requesting the same. Apparently that is not enough my host called again yesterday and I told him about my request and he just ignored it. To make long story short made $200 deposit last night Took my $800 and they didnt even tease this time took all 800 without any bonus was never up a dime. So 3 weeks in row lost 1300 1100 and 800 each time started loosing and never corrected. This is impossible so take it how you want but this is my experience with Kats. I play daily and do so with the intention of making $ and I know when something is not playing like it should. I gave them one chance too many so be aware
Used a no deposit bonus code for a free $120. Wagering was $6000. I made over $1000 on the original $120 with only a small amount of wagering left. They then Bumped me out of my account, refused to send a password reset email, and when I finally managed to log back in after chatting with some very shady support, my account was empty. Thankfully I had not deposited any real money but I can only assume because I was going to win on their no deposit bonus they decided to just clear my account instead of paying me out of what I was going to win.
Shady, awful. Don't waste your time.
Can't rate their withdrawal service since they made sure I never got that far.
I originally won $1482. I deposited $115 with a 250% bonus. Based on their calculations your allowed to take out 10X of your deposit which would be $1115. After I completed the play thru I had $1482 in my account. When I went to withdraw they removed 345 for the bonus and an additional $50 for the fee to get a check. That left my account at $1090 under review.. But then they said we take the bonus from your Max allowable cash out which they did. They took an additional 345 and an additional $50 that's left me with $695 cash out. To me this is totally unfair. I closed my account. .
None that I can think of
No license
Its not 10x cash out of your deposit
Its 10x of your deposit less the bonus and fees 2x
Customer service runs you around when there is an issue
So used welcome code " welcome220" Gave me 120$ chip ndbs a And 100fs on samba Thought to myself ,.oh my!, how very generous of them .. 100fs didn't fair so well only bagged 29 *DrumRoll* grand total of 149. ..not to shabby katscasino... TILL U OPEN HAND SMACKED ME with the playthrough...$11,000.00 ( yes 11k) Are u serious? That's like 80/90x play through.. that's ridiculous man, Eleven thousand dollers. U want me to wager....on select slots and games ..Eleven thousand dollers ....and still pull a profit? You are absolute out of your feline minds. Make something a little more manageable .. u can keep the 149 I not even gonna waist my time ....u go buy u some fancy feast , sum kitten kabootle , and a fat ass sack of cat nip with that... Your welcome....just use coupon code *KittyNips149* The chat is also for nothin here i would say, so overall not good for me.😐.....😶🌫️......,😂🤣😅😭
This place is a complete scam first off they have lied through through out the computers meased up messed up my deposit amount everything then they said that there was a bonus so they are claiming my 100 dollar deposit was a bonus look on there page they dont have one so you tell me it was like 1100% deposit first off then they said they paid me to much bull on my deposit its all a bunch of bull im up 32000 ive tried to withdrawl i dont know how many times i call they say they will call me back they fucking never do they are a scam 100% strwight up scam oh amd i played through all of it which is complete bull crap i want my money i won fair and square you guys are a joke taking peoples money misleading them lying like you have me pay up honor ive done nothing but jump through all your hoops then yall said i mixed funds or something bull shit
Dont mess with this place you will get positive from just that
This Casino is a scam. I don't know how they got my phone number but they call me with a recording everyday, sometimes two or three times a day, they seem like a very desprate casino looking for players. I would stay away!!
nothing.
Harassing phone calls. The site design looks like a kindergartener created it.
After watching gurus slot video I realized that the slots are not budging bonus symbols they aren’t showing up because the rtp is so low and the game server already sent the results so it can’t land on it. If you do get a bonus the rtp of the slot is so low that you’ll end up getting minimal back. I went through 500!betting one dollar a spin and hit 3!bonus rounds. They totaled 10,13,5. Rtp of slots is ridiculously low so not play here
Very rude if you have question to ask my balance told me 1000 bucks was in it when to customer service to ask about it got the run around then got told to just deposit then they can look at my account then tell me what's going on when I ask for a supervisor they just end the chat had to go ba k into the chat go through twoo different people just to be given the first one to find out they were the supervisor but I don't think they were because all supervisor when the login to chat it says supervisor the chat head part don't go to this casino only if you like ruds people and crappy service
I shudder to think that I actually played at Kats Casino, knowing what I know now. I was scammed. Plain and simple. Money that I honestly won using no bonuses, no promotions - just my money - was denied me. I do have screenshots of all of my activities showing I played within the rules. They knew I did, so the only thing they could come up with to keep from paying me my full winnings was tell me I "mixed funding." Using no bonuses, no promotions I deposited money to game with and when I had $17 of my money left in my account I deposited again to have a larger amount to game with. Kats said that was considered "mixed funding." They offered me $300 of my $670.70 winnings from that day. I don’t consider that merciful, especially since they also denied me another $1000 in winnings. Be careful gaming at Kats if you must game there. There is more, such as them sneaking withdrawal requests into my account that I did not request. I have screenshots of that as well. They did not answer my emails or phone calls. I had to chat with them numerous times to get someone to call me. It took a couple of weeks until I was told I would not get my full winnings. What a racket. I am very disappointed in Kats.
They erased my account after I won with their sign up bonus. They don’t even receive emails for account verification since their mailbox is full. So if you win good luck in getting paid.
Happy I didn’t deposit there.
Did what any dirty casino would do. They are scammers.
Bitchmaster
Unregistered user
• 3 years ago
I went from $317 betting a dollar fifty and one push and went down to $91 and they thought I wasn't going to notice that they took $207 for me on one push at a dollar fifty they're scam artist it's a joke don't play it I don't care if they're giving you the f****** money they're scam
Nothing positive at all
It's all negative there's nothing positive
Looney46
Unregistered user
• 3 years ago
This Hass to be the worst customer service I’ve ever dealt with in my entire life I keep getting disconnected from the representative the same representative over and over and he refuses to fix my issue I made a deposit and did not get my bonus and they will not fix it they will not return my money they are Fraud
120$ free welcome bonus and then I was told by the support that players from Germany are not paid out and my account is simply blocked. Should definitely be blacklisted as this casino doesn't pay out and cheats people.
120$ free Willkommensbonus gewagered und daraufhin wurde mir vom Support gesagt das Spieler aus Deutschland nicht ausbezahlt werden und mein Konto einfach gesperrt. Sollte definitiv auf Blacklist gesetzt werden, da dieses Casino nicht auszahlt und Leute betrügt.
Unfortunately found absolutely nothing positive about the casino
Leider absolut nichts positives an dem Casino gefunden
Fraud, just make up rules that aren't in their Terms of Use or anywhere else on their homepage
Betrug, denken sich einfach Regeln aus die nicht in deren Terms of Use stehen oder sonst irgendwo auf deren Homepage
I'd give more stars but after trying to dep last night 50.00 in bitcoin and it went through and left my coinbase account,however it's not on the site nor in my account.Not sure where it is.I got an email from a coin site that said it was a refund,but it don't say who or where it came from.I don't click on links in my emails as most are viruses or lots of spam.
Site did pay my winnings.wasnt much but something
Dep though bitcoin takes hours to show when it goes right in on other sites within 5 min of dep it
Discussion
Kats Casino discussion
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