Jackbit Casino - general discussion (page 4)

So it's great that the restrictions have been lifted and everything is fine again.

As for the withdrawal, yes, you saw the limit as good and when you fit into it with the amount you mention, we will see if it will be okay and you will receive the money.

Of course, I will also wait to see if you get the rest when you can withdraw a larger amount again when the limit is reset.

If anything happens, I'll be here. 🙂

I have a complaint in progress with this casino, - I have deposited 7000 euros one day and on the same day wanted to pay out 20,000 euros that I win - I am denied payment because I exchanged their player vip points, which they advertise with as wagerfree - they however, there is a rule that now means that I can pay out a maximum of 10x what I have exchanged points for, - the casino has now taken 19,500 euros from the account. - really a trap made just to confiscate winnings.

Hmm, that strikes me as a pretty sad reason to void winning. Do they have something like that mentioned in the Terms and Conditions, that when points are exchanged, such conditions apply to your withdrawal? I don't think it should affect it in any way. 

However, it is a good step that you have opened a complaint and our team will try to help you.

But I have one question, did you exchange these points after you won or did you use them to win the 20k? 

I have asked the casino for a transaction list to be able to document that the points have been redeemed during the game session, but for "security reasons" they cannot provide this.

I can only recommend going far away from this casino if this is the way they work. -

According to what I see in the complaint, you have already received the money, do I understand correctly? Did you make a deal with the casino or did they tell you it was just a mistake? 

Either way, I'm glad it went well and you got your money. I hope you enjoy it, because it's quite a nice win. 

Congratulations. 🎉😊☘️

Hi jaro - thanks for your follow up

I first got an email saying that the money had been confiscated

- then I made a complaint to the casino through their channels - here they maintained that the money had been confiscated, -

after posting here, I have now received an apology and the money has been returned to the account - where I have been able to pay it out without any challenges.

so no negotiation - but I wonder if they have felt a certain pressure that you have been involved? 😉

This may or may not be the case, but only the casino would know for sure. Of course, there could have been a mistake which they corrected and apologized for, so it could have been a misunderstanding which we may not have had any influence on. 

The important thing is the result and that you have your money. 🙂

name: icelion05

The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.

Dear icelioN,

As we just checked, the investigation on your account has already been concluded and you should be able to proceed with your withdrawal requests without any further delays.

Please check your account, and if you face any more issues, feel free to get back to us, either here or through our customer support team.

Best Regards,

Jackbit Casino

Name: Stevenp1223

Today i placed 2 different withdrawal requests for .004 BTC each. The first went through no problem. For the second one, I copy and pasted my wallets address directly from cash app and it was sent to a different wallet entirely. I have had zero luck with the support team. I would really appreciate the assistance, especially because i have directed countless of my followers to your site and dont want to have to spread the word to them all now that you guys are not to be trusted. Please get back to me.

Hi, in this case it would be great if you used the "reply" button on one of the casino's replies since they are active. It notifies them and it may reduce the time it takes for them to reply. 

If this doesn't happen and you still have a problem, be sure to let us know and we will try to help. 

Dear @t56qsrmc6r,

As we check the details, you've used two different wallet addresses for withdrawal requests.

Here are the hashes for the last two successful withdrawals. You should be able to locate the transactions with them:

233d90301b73291f5135771c8704854a66c67189d34f2ee3b3fc4005b3f8e882

6518f2c5f20dd16091dc4c2a54fb14c865aa6e43d6dc03f48ab9b2818cc47645

Please let us know if you require any further assistance with this matter, either via live chat or email at support@jackbit.com

Sincerely,

Jackbit Casino

I just deposited this morning again. I placed one wager and won. Now when i try to place a wager it says "insufficient funds" and if i try to withdraw it says "withdrawal not allowed".

Hi again @t56qsrmc6r,

After checking your wallet addresses, we've detected an excessive number of IP addresses connected to your account, which indicates a breach in your account. For a security measure, our monitoring team has restricted all essential functions to protect your account until the password is changed.

They have contacted you via email regarding this matter. After the password is reset, all functions will be enabled.

We apologize for the inconvenience, and look forward to your response.

Sincerely,

Jackbit Casino

The password has been changed and I enabled 2FA for extra security. I emailed back and let them know. Please let me know when my account is restored. Thank you.

Thank you for the quick reply!

All functions are now enabled

Please also note that your account has been upgraded to VIP status

From now on, if you need any further assistance, you can contact VIP manager for any requests

Best Regards,

Jackbit Casino

I see it was resolved, am I right? 🙂

Can you now withdraw without problems?

I love to see attentive support and trying to help players.

Give me an update when you will have one. ☘️

Thank you, i appreciate it. Everything is resolved.

Just a few quick questions. Where does it say I am now VIP? What are the benefits of being VIP? And how do I contact VIP Manager?

Thanks in advance!

Hey there.

Please do not share the latest updates per "edit post" As far as I can say, most likely, no one else besides me would capture the post changed. 🙏 You are, of course, more than welcome to spread any additional news per fresh post.

Thank you for keeping us updated!

More account security issues. Wrote to live chat to let them know about situation and they locked account and told me to email support once password is changed. Changed password and emailed. Been waiting almost 2 hours for update when live chat said itd take minutes to an hour. Would appreciate a timely response.

Thanks in advance.