Jackbit Casino - general discussion (page 4)

So it's great that the restrictions have been lifted and everything is fine again.

As for the withdrawal, yes, you saw the limit as good and when you fit into it with the amount you mention, we will see if it will be okay and you will receive the money.

Of course, I will also wait to see if you get the rest when you can withdraw a larger amount again when the limit is reset.

If anything happens, I'll be here. 🙂

I have a complaint in progress with this casino, - I have deposited 7000 euros one day and on the same day wanted to pay out 20,000 euros that I win - I am denied payment because I exchanged their player vip points, which they advertise with as wagerfree - they however, there is a rule that now means that I can pay out a maximum of 10x what I have exchanged points for, - the casino has now taken 19,500 euros from the account. - really a trap made just to confiscate winnings.

Hmm, that strikes me as a pretty sad reason to void winning. Do they have something like that mentioned in the Terms and Conditions, that when points are exchanged, such conditions apply to your withdrawal? I don't think it should affect it in any way. 

However, it is a good step that you have opened a complaint and our team will try to help you.

But I have one question, did you exchange these points after you won or did you use them to win the 20k? 

I have asked the casino for a transaction list to be able to document that the points have been redeemed during the game session, but for "security reasons" they cannot provide this.

I can only recommend going far away from this casino if this is the way they work. -

According to what I see in the complaint, you have already received the money, do I understand correctly? Did you make a deal with the casino or did they tell you it was just a mistake? 

Either way, I'm glad it went well and you got your money. I hope you enjoy it, because it's quite a nice win. 

Congratulations. 🎉😊☘️

Hi jaro - thanks for your follow up

I first got an email saying that the money had been confiscated

- then I made a complaint to the casino through their channels - here they maintained that the money had been confiscated, -

after posting here, I have now received an apology and the money has been returned to the account - where I have been able to pay it out without any challenges.

so no negotiation - but I wonder if they have felt a certain pressure that you have been involved? 😉

This may or may not be the case, but only the casino would know for sure. Of course, there could have been a mistake which they corrected and apologized for, so it could have been a misunderstanding which we may not have had any influence on. 

The important thing is the result and that you have your money. 🙂

name: icelion05

The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.

Dear icelioN,

As we just checked, the investigation on your account has already been concluded and you should be able to proceed with your withdrawal requests without any further delays.

Please check your account, and if you face any more issues, feel free to get back to us, either here or through our customer support team.

Best Regards,

Jackbit Casino