The player from Denmark deposited 7,000 euros in crypto and successfully played to a total of 20,000 euros, but his withdrawal of 19,500 euros is rejected due to a payout limit related to rakeback received during gameplay. He expresses confusion and frustration over the casino's policy, feeling deceived after a positive experience.
Jackbit Casino - Player's withdrawal is delayed due to rakeback limits.
Amount: Ξ6
Jackbit Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 10m 56s
Case summary
2 hours ago
Public
Public
4 hours ago
i deposit about 7000 euro in crypto ETH at this casino today and i am lucky to play this up to about 20,000 euros (6.2 ETH) that i try to pay out
I have successfully made deposits and withdrawals on the site before.
An hour later i receive an email that my payment has been rejected - 500 euros is returned to the account, which I have to pay out befoor i Can make any other bets.
I write back and ask for the remaining 19,500 euros, here I get a message that this payment has been rejected.
I Then understand that it is because during the gambling with the 7,000 euro deposit I have have been given rackback from the site. approx. 1 per thousand of the turnover on the games I have mainly
i think 200 euros worth of rakeback points And now 10x what they have given me in rakeback, is my payout limit -
and my deposit and winnigs are now held back by jackbit
this makes absolutely no sense,
From a wonderful feeling of winning to the feeling of being fooled in a few hours
Lasse
Public
Public
3 hours ago
Dear Lassedkok,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawal request and the confusion surrounding the rakeback. We understand how disappointing this must be, especially after a successful gaming session.
To help us better understand your situation and investigate further, could you please provide the following details:
- How often do you typically receive rakebacks from the casino?
- What is the usual procedure for activating or receiving rakeback, and were you notified when the bonus was applied in this case?
- Did the casino provide any specific terms regarding the payout limit based on the rakeback points?
Your cooperation is essential for us to move forward with resolving this matter. Without your input, we won’t be able to proceed and assist you in resolving the issue with the casino.
If you have any relevant communication with the casino, feel free to forward it to petronela.k@casino.guru, as this could help clarify the situation further.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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