Jackbit Casino - general discussion

If you want to discuss anything related to Jackbit Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I started playing on this site on Friday, I deposited with crypto to be precise bnb, I paid about a value of 500 € and I am now about 1400 € Balance, for 2 days I have been trying to withdraw but the unsupported currency message is perpetually displayed , the assistance says that it is a general problem that will be solved as soon as possible, I will receive info by mail ... 48 hours and no one has heard, I start to smell ... has it happened to someone else?

Hello,

I'm sorry, this truly seems like a general problem to me. Hard to guess how long the solution will take. Try to be patient, please.

Since there are no complaints submitted against this casino yet, I can't advise.

Let us know when something changes. 🙏

I managed to withdraw this morning from the pc ... honestly I don't know if the problem was only on mobile devices, they could have told me, it's in processing status I update you if they pay me ...

Hello,

that is pretty interesting, thank you for letting us know. Now I'm wondering whether the casino even knows about the possibility of submitting the withdrawal using the PC version.

Anyway, hoping that this was the last issue and you'll get your winnings soon. 🤞

I confirm that I have received the winnings

Awesome! Thank you for such positive news 🙂.

What are you going to do now that you know that the withdrawal works at least on PC...?

I will continue to play on the site because cryptocurrencies can be used and it has a good offer of sports schedules and markets ... the timing of reporting bets and withdrawal of winnings can certainly be improved ...

Sounds quite good 🙂 In this case, I wish you only the best of luck.

Come check on us sometimes, I'd like to hear if you notice some improvements in the meantime in the casino.🤔

Hello Cryptominers2017,

We are glad that you have received your funds successfully. We had an issue regarding BNB currency and now it is all fixed. Wish you the best experience at our casino

Regards,

Yes, but only from the desktop version of the site, no from the mobile phone (iPhone 13, Safari)

Deposit without bonus , earnings 7000 euros withdrawal . Fast .

I recommend you are going in the right direction.

Hello there,

so the KYC is smooth either, right?

Anyway, I believe I have never asked you before, so do you usually play without any bonus?

Hi Radka,

yes the Kyc is fast although I have a piece of advice.

In all casinos without exception,

I send documents for verification , do not play until verified .

Let the casino know this, and they'll be a lot quicker.

It works with everyone.

Hi Valter,

this is a bit of excellent advice I'd say. 👍

Sadly I can recall few players saying that not every casino accepts that, but it's always good to ask!🙂

Hi Radka,

I understand that a casino that does not accept this will not be in good faith.

If today we go to a casino before entering we have to present identification, the model should be like this to avoid many KYC complaints.

I've been doing this for a long time.

Sometimes I even open an account and I don't even send anything and it's the casino that constantly sends emails, asking you to complete the registration by sending the documents.

I guess that tons of players who wish to play immediately after the first deposit would disagree. Me? I like the idea.

Casinos remind you of the registration so you come back and play 🙂, I believe that registration and verification are not the same things.

Hi Radka,

believe that all bona fide casinos verify without any deposit.

For one thing has no direct influence on another.

As soon as you enter the account after registration they can track your cell phone.

The truth is that many casinos and not a few, many players open an account with their wife, brother, friend etc, because they don't read the T&Cs.

And they often do it without any malice, in these cases you can deposit whatever you want, the casino will never declare that you have multiple accounts. can spend

50 thousand euros . The casino and anyone,

they say nothing.

Worse is if you deposit and win, then all arguments are used.

So congratulations from the casino on your victory!

Are they sincere, I believe not 👎! 🇧🇷

Hi Valter.

Well, I read complaints every single day of the week, hence I can't agree with you ultimately.

My general experience is different when it comes to registration, verification, and even for breaching the multiple accounts rule.

The casinos don't want to delay players from playing or depositing so they even allow people to play even if the deposit is still "in progress" because every transaction takes a couple of hours, or a few days in case of bank transfer, another delay would be the full KYC right from the beginning - not very popular for the casinos, since they normally verify only players that had actually won and submitted the withdrawal.

The registration is set to be as quick as possible too, because the player may lose interest to play in the casino if the initial registration seems to be "complicated". Some casinos award players for email and phone verification to make sure that players will go through it. On the other hand, some casinos only ask for phone verification only in case of withdrawal.

The verification can be quite different in casinos licensed by MGA and in casinos licensed elsewhere, this is another factor to be considered, the next one should be the country of residence of the player, which can affect the verification too.

Would be nice if all players must go through the verification first yes, but even now, when this is not a standard, lots of players still prefer crypto casinos and anonymous casinos to avoid verification at all.

I'll leave the rest for next time. 🙂

Stay well.

I made a deposit via BTC on Saturday. After it was confirmed on the blockchain but still wasn't posted to my account, I contacted support. They had me send the details of the transaction, which I provided. Sent proof of where I bought/sent it to the address they provided me. I feel like that is all easily and quickly verifiable, though correct me if I am wrong.

After a few minutes, I was told that my support request had been Escalated to another team, and that this other team would soon contact me and resolve the issue of my missing deposit. Obviously, since I'm here complaining, that was not the case. I've logged in on their casino once per day, rehashed my support appeal, and I receive the same response...the Escalators will take care of the Escalated and all I can do is wait for the Escalation to Escalate.

Six days later, the Escalatarians have yet to contact me and my deposit is still not reflected in my account balance.

Seems like they have a good rep...ive told the support people who are willing to speak to me (some just straight up pull the 'i said good day sir!' bit on me) that I know it wasn't their fault or whatever...but that I am still going to ask them about my deposit once per day to remind them that I am still here and still want to be compensated in some manner. Perhaps with a shiny new Escalade?

I told them that it is easily proven with what I have provided them that I did indeed make the deposit, and asked if they could just give me free spins on a game for roughly the amount of my deposit. No dice...which is odd for a casino....seems like they'd have dice.

Anyways, my general feeling about this issue is that my missing deposit simply is not important to them. As I stated, it was not a large deposit, so they probably think that, if they wait long enough, I'll go away...and when I go away, it will be no big loss.

I sincerely don't think my deposit going missing was anything purposeful or done out of greed or malice, but I do feel that the number of days and complete lack of communication on the matter are signs of either (1) a lack of give a f&#% or (2) a lack of competence...although I suppose it could be a combination of the two.