Jackbit Casino Review

The player from the United Kingdom had issues regarding a winning roulette bet of $300 that was not reflected in the account balance after an accidental exit from the game. The player also encountered issues with account closure and unhelpful customer service. The player failed to provide proof of the winning bet. The casino refunded the initial bet but blocked the player's account. We attempted to resolve the issue by asking for more details and extending the deadline of the complaint. However, the player did not respond, leading us to reject the complaint due to a lack of evidence and non-responsiveness from the player's end.

The player from the United Kingdom had self-excluded due to a gambling addiction in December, but promotional emails from the casino in March had led to account creation and relapse. The player had claimed that he had self-excluded from several casinos owned by the same company, using the same credentials each time. Despite this, he had continued to receive promotional emails, which he believed had led to his relapse. The casino had confirmed that his account was permanently blocked and no new account had been created with the same credentials. They had also denied any connection with the other casinos mentioned by the player. We had concluded that while it was unfortunate the player had received promotional emails, it was not grounds for compensation. The complaint had been closed as rejected.

The player from Argentina had encountered an issue with their balance dropping from 160.54 USDT to 45 USDT. The player asserted they hadn't made any bets resulting in this loss and demanded a refund of the missing 115.54 USDT. The player also claimed that their account had been blocked without justification. The player failed to respond to our messages and questions, which led us to reject the complaint.

The player from the Czech Republic, despite having gone through verification and met the video request requirement, was unable to withdraw funds. The user had engaged in sports betting only. However, we were unable to assist him as our expertise did not extend to sports betting disputes. The casino confirmed that the player's account had been closed for an investigation related to sports betting. As a result, the complaint was rejected.

The player from California had claimed that Jackbit casino only processed his deposit and not his winnings, disputing an $18 difference which he wanted sent to his Bitcoin address. The casino had attributed the discrepancy to jurisdictional fees and taxes. However, the player later discovered that the Bitcoin vendor "coinpayments" used by Jackbit charged a flat fee of $18 on a $71 Bitcoin withdrawal. The player requested that the complaint be closed after finding out that the fees were indeed charged by the payment processor. The complaint was subsequently closed by the Complaints Team.

The player from Hungary, who self-identified as an addict, had alleged that the casino had allowed him to create multiple accounts and continue depositing funds, despite his acknowledgment of his addiction and repeated requests for a ban. He had deposited a total of 4000 USDT and was then seeking a refund. We had reviewed the case and found that, although the casino could have implemented more stringent responsible gaming and self-exclusion measures, the player had created all accounts using different email addresses, which was the only personal detail required at the point of registration. All player's accounts were closed per his request, but the funds he had deposited and lost could not be refunded. We had advised the player to contact the licensing authority and seek professional help for his gambling addiction. The complaint was subsequently rejected.

The player from Chile had his account on Jackbit blocked after successfully having a major win. He was informed by the chat service that he had made a fraudulent bet, despite having verified his account previously. We rejected the complaint as it is related to sports betting.

The player from Russia found their verified account blocked without any explanation, and technical support is not offering any feedback. The complaint was closed as the player resolved the issue with the casino.

The player from Germany had encountered difficulties when he tried to withdraw his winnings of $8300 from Jackbit Casino. Despite having passed the KYC verification and having made successful withdrawals in the past, his account was suddenly frozen and put under investigation. The issue was primarily related to his sports bets. We had recommended the player to seek assistance from websites specializing in sports betting complaints, as our team lacked the necessary expertise in this field. Consequently, the complaint was rejected due to our inability to provide a competent resolution.

The player from Germany has issues depositing funds into Jackbit. Despite being told to wait a maximum of three days by support, the issue remains unresolved 21 days later. Player’s complaint has been resolved successfully.