Hello, may I know how long your situation regarding the selection has been going on for and how long you have been unable to pull out? Did you play with or without a bonus?
I saw from the screenshot that your account is under investigation, so when this check is over and everything is in order, you will probably be allowed to withdraw money.
However, I also received a response from the casino and it seems that your situation is related to sports betting, which unfortunately we do not deal with here, as we do not have experts for this.
It would also be appropriate if you wrote back to Petronelle in the complaint and answered the questions she asked you.
Would it also be possible to inform me how it all develops and what you managed to find out in the end?
Ahoj, môžem vediť ako dlho už tvoja situácia okolo výberu trvá a ako dlho sa ti nedarí vytiahnuť ? Hral si s bonusom alebo bez ?
Videl som poďla screenshotu, že tvoj účet je pod investigáciou, takže keď tento check skončí a všetko bude v poriadku, zrejme potom ti bude umožnené vybrať peniaze.
Avšak tiež som zachytil aj odpoveď od kasína a podľa všetkého sa tvoja situácia týka športového stávkovania, čomu sa my bohužial u nás nevenujeme, keďže nemáme na to expertov.
Rovnako by bolo určite vhodné, ak by si odpísala Petronele do sťažnosti a odpovedala na otázky, ktoré ti položila.
Bolo by tiež možné ma informovať, ako sa to celé vyvíja a čo sa ti podarilo nakoniec zistiť ?
Edited by author 4 months ago
Automatic translation:
Please disable your AdBlock