iWild Casino - general discussion (page 2)

It should not be like this, but this is a good casino so I'm far from thinking there will be some bigger issue.

Do I think correctly that you're waiting to get verified in order to complete a withdrawal?

I just want to make sure, that the verification was truly triggered.

It's sad that the live chat is no use, what did you learn from the operator, I wonder?

There must be some reason for this delay.

Website is suddenly no longer available??? Can't see what's going to happen with the payout.

I'm able to access the site with no issue.

Is there any kind of error message displayed when you try to enter the website? 🤔 Can you enter the site or just can't access your account?

Another thing that crossed my mind is that your account may get blocked due to some check procedure - just guessing now.

Furthermore, what about the verification - you did not answer and I think it's important to know whether your account has been fully verified.

Verification worked.

A payout came already, the rest is a long time coming.

The site is working again was an error caused by the servers.

Kind regards

Hello,

that's wonderful, thank you for getting back to us. 🙂

So you got paid in a couple of days if I'm not mistaken, right? 

What payment option did you use, please?

iwildcasino has not responded to any message from me for more than 10 days, even though the T&C states that they process every query and complaint within 7 days.

What is the casino's ADR? Does anyone know? The live chat is not allowed to tell me and I get no answer from support. Thanks.

Hello again,

and by ADR you mean what exactly? In case you would like to know the licensing authority, it's this one:

What happened in this casino, I wonder?

Hey Radka :)

Thanks for the answer. I submitted a request more than 10 days ago and it's been completely ignored. I would be happy if the casino just wrote a quick note that my message was received and processed, but nothing. They communicated quickly and competently until I submitted my request. 1 hour after I submitted my complaint my account was closed. Since then I haven't heard anything.

My five subsequent messages were also ignored. If I ask an unimportant question in the live chat, I am referred to the support (the livechat has probably received the instruction not to communicate with me).

Under a different name, I then asked the same questions in livechat that were not answered in livechat.

Livechat told me that iwildcasino does not have ADR to resolve issue/complaint from an independent body. Your screenshot says the same thing. A player has to resolve the complaints directly with iwildcasino (which you can't do if the communication is one-way) or go directly to the licensor (Antillephone).

Now I have studied the T&C of iwildcasino and come to the conclusion that ADR does exist. For example, Article 26.5 allows players to consult the Pogg. Am I reading this term correctly?

My problem is very precarious and difficult to write here publicly. But I can briefly describe it to you in an email if you have the time and inclination :)

Hello there,

OK, I'm assuming that this is about another particular paragraph in the casino's Terms and Conditions, am I right? 🙂

Anyway, if you get some reliable reaction from the licensing authority, I believe that it will be the proper time to share more publicly.

What do you think?

Haha no! It's not about T&C 🙂

I'll make it short: The provider Play'n GO has the casino resp. the casino group Altacore NV instructed a long time ago not to offer its games on the Swiss market. This is because the provider adheres to the Swiss legal situation in Switzerland and believes in regulated markets. The provider has blocked or had its games blocked for Swiss players in all MGA casinos, Antillephone casinos and Curacao casinos.

However, I was able to play Swiss games from Play'n GO on iwildcasino. When I confronted iwildcasino about this, my account was immediately suspended and I never received any response regarding this. They also ignore the following messages. I contacted Play'n GO and its CEO Mr Törnqvist. They answered immediately and want to investigate the matter.

For this reason, I doubt the very good reputation of iwildcasino.

Hello,

I'm supposed to get a call from this casino via Skype today due to verification, unfortunately I can't figure out the time and I'm a little afraid that they'll take away my winnings directly because they threaten to do so in every message.

you will get the call on 20 July at 16:10(GMT +3).

Can someone tell me what time it is here in Germany? Thanks for the help.

Hello,

Well, I found that Berlin is GMT +2 hours for example. But I would guess that this 16:10 is eligible for your location, doesn't it?

Just check this web: http://www.timebie.com/std/gmt+3.php

Do not hesitate to ask the casino as well.

During the call, try to stay calm. Do not consult any notes, during this call - it would look suspicious. Try to refresh your memory instead, focus on games you played, payment options you opted for, how many times you made deposits, etc. - this should help you. If you do not know the answer, just say you do not remember. Do not try to guess or make something up.

Let us know how you fared. 🤞

Thank you very much for the reply. I just had the conversation.

The ladies just wanted me to read out my address and everything, then what games I played, what stakes and what my highest profit was. My account balance. I don't know the exact amounts, I hope it's enough information. My game history should still be checked by the provider, to be honest I don't understand what that's supposed to be.

You can deposit without any problems, but when paying out, they always try to delay everything.

When I asked iwildcasino why I could play Play N GO games as a Swiss (at every other casino it was banned by Play N Go) they immediately blocked my account with no reason and no answer. After that, they ignored all my further messages. Live chat has received an order from management not to communicate with me.

Using a different name, I then asked in live chat whether Swiss players could play Play N GO games. The live chat told me that unfortunately this was no longer possible (shortly after my request above). But the live chat told me I could use a VPN. I find this strange, as VPN are forbidden according to the terms and conditions and can lead to confiscation of the money.

For me, Casino Guru rates iwildcasino too highly.

Hello,

how are you faring now?

It's been a week so I'd like to know whether you've passed the call and if your gaming history is ok.

You should keep in mind, that this kind of verification is a procedure the casino simply must do, and it's usually bound to withdrawal. Try to ask some casino to verify you immediately and you will go through the same verification just before you even ask for the withdrawal. It's not any delay tactics in most cases - it's a must. Every time some irregularities are found a decent casino makes a verification call to clarify the situation, it's only for the best.

Hello,

the variety of games is a powerful tool for any casino. If some game provider leaves the local market and its games become forbidden to a portion of players, it's up t the casino whether it will respect the situation, or will come up with an alternative to make sure that lots of players are not leaving.

Let's just say that the casino risks its cooperation with the associated game provider, but in the end, it's up to the casino.

If the casino lets you play those games - offering you the way how to be able to play, and you win fairly and clearly, you should get your winnings no matter what.

Anyway, always keep screenshots of such conversations, to avoid possible issues.

Good day

I thought you knew such base, but I'll explain again :)

It is never the casinos that technically implement the restrictions and regulations of the game providers (which countries are blocked, etc.). This is always done directly by the game provider and the casinos have no control over it.

I have set out several reasons why iwildcasino is not a reputable casino. However, I accept that they always try to argue from the casino's point of view.

Hello,

I know these basics, but you're not precisely correct at this point. What you've described is a theoretical base, I've commented on the practical base 🙂. That's all.

If you happened to come across any issues that actually happened, feel free to submit a complaint, I'm sure you know the drill already.

I regret to note your shallow cynicism.

You don't have to.

I have found none of your complaints submitted against iWild casino, if you feel you were mistreated I ask you kindly to submit the complaint, so we can give it a look.

No cynism at all.