iWild Casino - general discussion (page 17)

Unfortunately, our complaint team is not able to intervene in cases before the 14-day time period passes to tell you the truth. So, I really hope that you will get paid before that.

I surely can understand that it must be frustarting, but we have our hands tied here. I hope you can understand that.

Has the casino suggested they are officially in some delay? On the other hand, it could be that they only process payouts just a few days a week. It's more usual than one may think...

Not really they chose to process just one of three, and communications when i talk to live chat is that it will be paid soon and other jibberish

Yeah, the live chat many times doesn't know what is going on with the withdrawals, you know. That is why the best way is to communicate by email.

But nevermind, how is your withdrawal now, please? Any updates?

Hello CASINO GURU.

I am a relatively new member, and I would like to thank you in advance for your work in supporting players.

I want to express my sadness with this casino because they closed my account, claiming multiple accounts, fully verified, with 2 deposits made, in which on the 2nd deposit I got more than €400 in winnings. I tried to make a withdrawal, which was pending for 4 working days. On the 5th day, when I tried to log in, I got a red message saying that my account had been closed by decision of the administration. I live in Portugal, a small country with many rural areas, so it's not my fault that the operator provides the same IP to several users. I've been a legitimate player for several years and I've never had this kind of problem. I'd like to file a complaint, but from what I've researched I wild casino belongs to the "ALTACORE" group, in which I also have an account in another casino of the same group, with more than 5000 thousand euros. I'm afraid they'll confiscate everything.

Best regards.

Hello.

Welcome; it is always nice to see new faces around, but I guess the reason should be more pleasing. 🙂

Let's focus on the situation you found yourself in so we can find a way out.

First of all, the golden rule says just one personal account in a casino, which means accounts within the whole casino group certainly won't count. We at Casino Guru do not believe IP match to be enough evidence for voiding winnings. It is supposed to be just a piece of puzzle.

So, the most important thing I would like to know is what else did the casino management find? I saw you did submit a complaint in the past, and if you believe the casino was quite quick with the judgment, I would recommend submitting another one.

How do you feel about lodging another complaint with us?

Hello dear Radka,

I honestly don't even know why they blocked my account. They simply sent an email informing me of what had happened, in which they accused me of having multiple accounts. Something that is completely false. Whenever I start a journey, no matter what casino it is, my first step is to check my account before depositing. At i wild casino, it was no different. The first time I deposited (with a fully verified account) I made a deposit of €20 but ended up losing everything. The second time I deposited €20 I got over €400. I tried to withdraw €40 and that's when it all started. The casino didn't accept my winnings, confiscated my entire balance and then closed my account. I have proof of everything and I can even share it with you via email, but I'm not going to file a complaint, at least not yet. I would just like you to be more attentive to this type of casino, because it was the very positive rating you gave it that drew my attention to I WILD CASINO.

Best regards,

Romarico Silva.

Unfortunately, if you don't file a complaint, we are unable to do anything here.

The whole situation needs to be investigated so we can learn what has happened, you know, and see if there is any chance we can fix it.

May I ask, though, why don't you want to file a complaint?

It is an interesting approach you have here, but I really can't understand it, to tell you the truth.🤷‍♀️

As you can see, and as incredible as it may seem, the casino is encouraging me to return to the platform.

It makes me laugh.

IWild along with all the Altaxore NV casinos are ethic free scammers and should be left in the waste bin of garbage casinos. IMHO of course. 😁

So, please keep us still informed about how it goes, and if you'd like our help, we'll be here.

Dear Romi, I hope you are well.

As I expected, unfortunately the casino completely ignored my emails and my attempts to contact the chat.

I will proceed with a complaint.

No worries; our complaint team will surely review it whenever you are ready to submit it.

Let me know if everything goes well with the submission.

I would like to know more about iWild casino. It is owned by the same company as Snatch casino. I had problems with Snatch casino in the past during the withdrawal process.

They are asking for documents from my bank account that no other casino has asked for from me.

Does anyone have any experience? What kind of documents does iWild require?

I no longer play at Snatch Casino because I think their practices are inappropriate.

Hello, quite funny you're asking today. I just saw a post regarding Snach Casino ownership.

Perhaps you'll find it interesting—the post is here 👈. Let's see what my colleagues say about it.

Dear Romi,

I hope you are well.

I submitted my complaint today. If you could take a look, I'd appreciate it.

Best regards,

Romarico silva

I can see that it is ready to be reviewed by our team.

Please wait for the information about what has to be done next.

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