iWild Casino - general discussion (page 3)

Really good casino with a good design. It has many different deposit options and different bonus offers. Withdrawals are fast, and the live chat is available 24/7.

And which casino do you go to?

I guess that the player refers to the iWildcasino - this is its general thread.

Im trying to verify my account(proof of residense) through a Revolut document but seems I can't even though it clearly shows my residense.

Hello,

then I would use some utility bills as proof of residence. I'm sorry, but I do not fully understand what seems to be the problem with the Revolt. Did the casino tell you what the issue is?

Not really. They just resetted my KYC meaning I'll have to do it all again and they still don't accept my Revolut statement or my Bills showing my address.

There must be some reason why those documents are not accepted 🤔.

How can you provide documents correctly if you do not know what is wrong?

Can you ask the support, please?

Hi!

Were you able to complete account verification?

You never consulted anything, all casinos have live chat and they always respond

Kyc bank account is impossible to make…..

I keep getting the same email without a description, what's wrong with my screenshots is a cheek...

Hello Nvm1991, do I understand well, that you are facing a trouble with the verification process? Did you try to contact the casino via another way? I can see that their live chat support is available 24/7 and this casino has very good reputation by Casino Guru. So I would be surprised if this inconvenience could not be solved. Just have a try.

Casino guru you have to change the reputation of the mess, it is not a platform I am correct to deserve 8.2

• I'm fully of your opinion 8.2 is so exaggerated
• I've already played on casino sites with a 4.2 rating and I had 0 problems
• So the 8.2 rating must be purchased

Support is usless they only say I should send the screenshots….I already send this screenshots 4-5 times and no one can help me…..

Hello,

if you feel that the casino staff is not able to help you out passing the account verification, I suggest submitting a complaint. It also gives you a chance to express your experiences with the casino, which I feel is something you'd like to do anyway.

So, just click here.

May I know whether you checked the tab called "reputation explained"? - as the name suggests it explains why we rated the casino the way we did.

Because we believe in transparency, you can always learn more about the review process here and also share your concerns about each casino directly with us, meaning with a concrete person:

All you have to do is scroll down to the bottom of each overview:

You can also find, that all complaints about this casino were resolved, no black points were gained this way so far:

I'd say it's not so bad.

Hello there,

kindly read my reply to Nvm1991, it suits your post as well, I think.

Hello,

From my point of view - this is not evidence that our rating is not accurate, to me, it says that even a casino with a bad rating may be quite ok occasionally.

UNTIL you face a problem.

A good rating among other aspects means that no problems should occur, but if you'll face a problem it is most likely to be solved. A bad rating in the correlate means that if you have a problem we would not probably be able to help you.

Check complaints against iWild, as I mentioned in my previous reply.

I took a look and I understand...

I'll have to wait and see what comes out of my problem

like you said i had less problems at half rated casinos but i'll wait and see

Hello,

I checked your complaint again, seems that the KYC is done now. That's great, I can imagine that you would prefer a less complicated procedure, on the other hand, you will be well prepared next time.

Kindly update us about the withdrawal. Thank you.

Yep, the kyc is through but no casino has ever asked for so many photos of my online banking account that I could have sent my bank account log in data right away

but everything is fine now I'm still waiting for the payout which has already been canceled once...according to the email error from the casino I should pay out again