iWild Casino - general discussion (page 25)

Oh, I guess this is not the usual convenient withdrawal process and I get how it feels. Perhaps being persistent and not losing the balance is the first step in this case. Well, I guess we have to wait and see what happens next. 🤨

It's been a week since I sent my documents, 0 responses.

I haven't been able to withdraw my money for over two weeks.

Hi, that's not what I hoped for. Since it seems the casino had 14 full days to resolve payment with you but failed to do so, I would go for the complaint without hesitation.

https://casino.guru/complaints/create

Time for waiting has come to an end, now the casino should explain what seems to be the problem. The way I understand it, though, no one has been in touch with you for two weeks, that not normal, I'd say.

May I perhaps know when was the last time you reached out for updates and through which channel?

Monday will mark 14 days since I initiated the first withdrawal, which was canceled after 3 days… the reason is unclear; I had to find out myself through online support. Nine days ago, I sent the KYC documents, and I've received zero responses, no acknowledgment of receipt, and no indication that it's being processed. Supposedly, the online chat tells me it takes 3 days, which have already passed. It's also worth noting that the online support messages are all pre-written and completely unhelpful. I sent emails on Monday and never received a response.

After trying to withdraw again, they disabled the option.

I will wait until Monday, August 3rd, and if I do not receive a response, I will file a complaint.

Of course, please go for the complaint as soon as possible. I get this must have been very frustrating and as far as I can say, nothing has ever indicated what exactly the problem was. That's, in my opinion, not the best way to have the KYC and withdrawal resolved on their own. 😐