iWild Casino - general discussion (page 26)

Thank you, Radka. I'll wait for the situation to be resolved; otherwise, I'll file a complaint.

Good evening, Radka.

Unfortunately, I’m updating this thread to report that exactly what I feared—and described here before the expiration date—has happened.

In my previous comment, I made it clear that I wasn’t yet claiming that any funds had been confiscated. My concern was precisely to prevent that from happening, since the bonus expired on September 19 and my withdrawal was blocked while iWild completed the KYC process.

I recall that iWild itself had confirmed that I had completed the wagering requirements and that the maximum amount available for withdrawal was €696.21. I expressly accepted that limit.

I submitted the KYC documentation several times, having started the process on September 9. The casino itself confirmed that it had received the documents and informed me in writing that the withdrawal was on hold until verification was complete. I was instructed to wait.

More importantly: yesterday, September 18, I contacted Live Chat again precisely because I was concerned about the expiration. After explaining that I wanted to make sure the funds would not be canceled or removed while I was waiting for KYC verification, the agent explicitly replied:

"We will not remove your funds."

I have a screenshot of this conversation.

However, today, September 19, the funds were completely removed, including the €696.21 that iWild itself had confirmed as the maximum available amount.

Therefore, what yesterday was merely a risk I was trying to prevent actually ended up happening, even though I had alerted the casino in advance and received a written guarantee that the funds would not be removed.

As you recommended in this thread, I have already filed a formal complaint through the Casino Guru complaint system for €696.21, accompanied by the timeline and relevant evidence.

I’m also updating this thread because I think it’s important to note that I expressed my concern here before the funds were withdrawn.

I would like to thank Casino Guru in advance for its help in reviewing this situation.

João

Hello and thank you for the update. In my opinion it looks like the complaint request makes even more sense now. Well, I'll leave it up to your decision, of course.

Hello, everyone,

I’d like to start by updating you on my previous case with iWild Casino and confirming that the issue has been resolved.

Once the verification process was complete, iWild credited the funds back to my account, and I was able to withdraw the available balance.

Right now, I’m facing just one practical issue, and I’d like to know if anyone in the community has been through the same situation.

iWild informed me that winnings from the bonus can only be withdrawn in USDT. I currently have 670.96 USDT available for withdrawal.

iWild allows you to choose between three networks: TRON (TRC20), Ethereum (ERC20), and Polygon.

The problem is that I’m in Portugal, and due to current restrictions on USDT in the European Union, finding a simple and secure way to receive this USDT and then convert it to euros is proving to be more complicated than I expected.

I’ve already tried Coinbase and Bit2Me without success. In the meantime, I’ve created and verified an account on Crypto.com, where USDT appears to be available for deposit, but I’m currently waiting for an additional regulatory verification to be completed before I can confirm which networks are available for receiving USDT.

Has anyone from Portugal or another EU/EEA country recently managed to withdraw USDT from iWild or another casino?

If so, I’d really appreciate it if you could share which wallet/exchange you used, which network you chose (TRC20, ERC20, or Polygon), and how you subsequently converted the USDT to EUR and withdrew the funds to your bank account.

I don’t want to take any risks by sending funds to an incompatible asset or network, so I won’t make the withdrawal until I’m certain that the destination address and network are fully compatible.

Any recent experiences or advice would be greatly appreciated.

Hello, that's wonderful news! Thanks for keeping us up to date. I also did a bit of AI research regarding the withdrawal and currency. Could potentially help:

"Based on Crypto.com’s current documentation, Portugal is supported for EUR accounts and SEPA withdrawals, and USDT deposits are listed on both Ethereum (ERC20) and Polygon. However, the networks actually displayed in your verified Crypto.com account should always be treated as the final authority.

Once your verification is complete, I would suggest:

1. Activate your EUR Account and make a small SEPA deposit from a bank account in your own name. Crypto.com requires one successful EUR deposit before EUR withdrawals can be made.
2. Open Deposit → Crypto → USDT and check which networks are offered specifically to your Portuguese account.
3. Check that the app also allows you to select Sell → USDT → EUR before requesting the casino withdrawal.
4. If both iWild and Crypto.com explicitly show Polygon, that would normally be preferable to ERC20 because the network costs are usually lower. Do not select TRC20 unless Crypto.com explicitly provides a USDT deposit address for the Tron network.
5. Ask Crypto.com support whether a direct incoming payment from iWild/casino is accepted and what sender information should be entered for the EU Travel Rule.
6. If iWild permits partial withdrawals, make a small test withdrawal first and wait until it is fully credited before sending the remainder.

Do not rely on the fact that Ethereum and Polygon addresses can both begin with 0x. The network selected at iWild must exactly match the network selected on Crypto.com.

Keep screenshots of the casino withdrawal, bonus/winnings history and the blockchain transaction ID, as Crypto.com may request information about the origin of the funds.

Once the USDT has arrived and the sale option is available, sell it to the EUR Account and withdraw the EUR by SEPA."

I'll now leave the space for others to respond to you, of course.

Thank you!

You are welcome. 🙌

It's been a week and they haven't verified my account. Customer service isn't giving me any answers; they just keep telling me to wait, but how long do I have to wait? They should provide helpful answers or give clearer and more accurate information.

Hi, how are you? Did they finally pay you? I'm from Chile and they've been processing my withdrawal for 3 days. It still says "processing" and they haven't asked me to complete the KYC process yet, as I read in your comments.

Hi, I know waiting a week for the casino to verify your account can be frustrating. Just to confirm, you’ve submitted all the documents they requested, but none have been approved or rejected yet, is that correct? Or have you had to submit any of them more than once?

We give casinos 14 days to resolve verification issues like this. If it’s still unresolved after that, you can submit a complaint with us.

When you’re getting close to that timeframe, please come back and let us know whether the situation is still the same.

It's been two weeks already, and I resubmitted my documents the first time without receiving a clear answer. I only got an email telling me to resubmit the documents because they might have been rejected due to quality issues, etc. I have experience with other casinos and have never had any problems verifying my account.

That leaves you guessing what actually needs correcting. If document quality is the issue, the casino should explain which document is affected and what needs to be improved.

Which documents did you resubmit, and on what date? Have you received any confirmation that the new copies are being reviewed?

Since you’ve now reached the two-week timeframe we discussed and verification remains unresolved, I’d recommend taking the next step and submitting a complaint. Our team can assess the delay and the unclear instructions you’ve received.

The relevant timeline starts with your original verification attempt, so make sure that date is clear rather than mentioning only the most recent resubmission.

Hello,

I would like to ask whether my withdrawals can be delayed, restricted, or otherwise affected because I have made several deposits to my account recently.

If I make a withdrawal now, will there be any issue processing it? Please let me know if there are any additional verification requirements or restrictions that I should be aware of.

Thank you.

Hello, that's an unusual question, and honestly, I probably do not understand how a previously made deposit could influence a later withdrawal. Could you help me with the context, please?

In my opinion, it depends on numerous details, like did you deposit with a bonus, did you meet the clean deposit wagering before submitting the withdrawal requirements, and so on. Though the existence of deposits hardly affects withdrawal. Deposit is a willing action on your side, while when you request a withdrawal, the casino may check all the account activities, including gaming history and deposit history, used payment methods... well, you name it.

They're stalling on paying me; I just want my money.

Hello, I get you want the money and you are convinced the casino can be more effective. Anything else you could share, maybe? What makes you think something is not in order?

Perhaps we can take a look at it together on the forum.