iWildcasino Review

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Great customer support

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iWildcasino Review

We've thoroughly reviewed iWildcasino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, iWildcasino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Based on all of the information mentioned in this review, we can conclusively say that iWildcasino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (26)

Withdrawal limits

per month

€20,000

per day

€1,200

Games
Show all (14)

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Language options

English website

All languages (8)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (72)

Positives

Above average withdrawal limit
Live chat support is available 24/7
Massive selection of games including wide variety of live dealer games
Nice website

Negatives

Limited responsible gaming options

Interesting facts

Withdrawals are possible only after the deposit was played through in full
Small international casino
The amount of maximal monthly withdrawal limit depends on the player's status

Author & Guarantor: Maria Powel Last updated: 04 May 2022

iWildcasino bonuses

Browse all bonuses offered by iWildcasino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of iWildcasino

This is a place to share experience with iWildcasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

3.2

Rated by 77 users

5 34x

4 8x

3 3x

2 4x

1 28x

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Wataflash

Novice

• 2 days ago

Don't believe a word of the customer service chat when you ask them something. Before making a deposit I asked if I could also play Crazy Time with a bonus. Customer service says yes, it works. I make a deposit, take the bonus and can't play Crazy Time because unfortunately that doesn't work with a bonus.

I write again in the chat and ask and the chat support looks again and says that he made a mistake.

Unacceptable, would not have paid had I known.
Didn't get any compensation either, was lied to and nothing came of it.

The chat support does not know the rules of their own casino

Der Chatsupport kennt die Regeln des eigenen Casinos nicht

w3sker3

Unregistered user

• 4 days ago

Stay away from this casino. It's one of those casnios where verification is very cumbersome and takes forever. The verification steps are also completely incomprehensible, so are you asked to take a selfie with your ID against the background of the website? What is this nonsense? And how are users supposed to do this if they only have a smartphone?

The support is absolutely not helpful. Questions are not answered and are skipped over, instead you only get standard answers.

slow verification

langsame Verifizierung
slow payout

langsame Auszahlung

iWildcasino

Dear w3sker3!

We know that often our players do not like the verification process. But this is a standard procedure that is used in many casinos. We ourselves want this process to be fast and as pleasant as possible for the players.

But you go through it once and then you will quickly receive your winnings without any problems!

We wish you good luck in iWildCasino!

sunb1rd

Unregistered user

• 1 week ago

Support 5/5
Verification 4/5
Payout 4.5/5
Bonus 3.5/5

iWildcasino

Thanks for the feedback, sunb1rd!

We will try to get all 5 points for each item 😌
Good luck at iWildCasino!

Gollub7923

Novice

• 1 week ago

Had I read the reviews here and not relied on Casino Guru. After requesting a withdrawal, I received an extremely incomprehensible request for documents. I have now sent the documents that were sufficient for a payout at other casinos. I'm curious....

iWildcasino

Hello!

Thank you for your feedback!

But could you be more specific about what exactly you didn't like? We didn’t understand why the verification request turned out to be incomprehensible to you.

We would appreciate your response with details so that we can help you!

Best regards,
iWildCasino

simplyme

Junior Apprentice

• 1 week ago

Incredibly bad casino, the support is lying, €50 deposited, games are running with no payout
RTP = 0 the bonus was gone quickly, the games are hosted and manipulated, nothing comes from the provider, just like icebet.
Please don't play there, eastern europe scam casino
I can't understand guru, good reputation...nothing is good there

Nothing nothing nothing

Nix nix nix
Nothing nothing nothing

Nix nix nix

All fake games

Alles fake spiele
Who plays games without features only 0 round

Wer spielt Spiele ohne features nur 0 Runde

iWildcasino

Hello, simplyme!

Thanks for your feedback.

The RTP in online slots does not depend on us, it is the technical characteristics of slots by different providers.

Perhaps you will be lucky next time and you can win! Do not forget that in gambling everything depends only on luck. We can’t influence your winnings in any way and are always happy with the victories of our players.

And please, can you share with me, what our support lied to you? We want to understand this situation. If you can, send us a screenshot of your messages with support at smm_cooperation@iwildpartners.com

Best regards,
iWildCasino

luckyLuke7

Novice

• 1 week ago

I stopped trusting casino guru ratings after playing at iwild. They are a dishonest place, it was no fun at all to play to play due to bugs on every second game. Almost half of then showed an error message... Plus withdrawing was sooo stressful and time consuming. You have to send them the same documents 4 times and engage in an unpleasant back and forth to receive your money. Plus even without using bonuses you have to play your deposit 3 times to withdraw. My opinion is that casino guru gets a cut from fishy places like this (Vulkan Vegas was another red flag) in order to give them good reviews.
I will delete my account immediately after receiving my withdrawal. The only good casino online is Energy Casino, although the first withdrawal went smoothly and now their KYC department seems to have slowed down as well but still a lot better than iwild!

Unfair withdrawing conditions
Unpleasant KYC department
Bugs in several games

iWildcasino

Hello, LuckyLuke7!

Our casino has a standard KYC procedure, many brands work on it. It is very important that its work depends on different requirements, such as license requirements or payment methods.

We also want to say that our Q&A team carefully tests all slots. And before that, the players had no problems. If suddenly you have a bug in the game, please send a screenshot to yakovlev@iwildpartners.com

Best regards,
iWildCasino

DonkeyKong92

Novice

• 1 week ago

I have played at many casinos but iWild Casino is so 0.0 to recommend. First of all, they want too much information from you for verification.
I deposited a total of 200 EUR and with a bit of luck earned 300€. After realizing that there were a lot of negative reviews, I thought, come on, pay them off.
After I went through the verification, they still haven't paid me my money.
In live chat you get the answer, the finance department has strict payment days. Please write an email.
Ok, then why is this live chat there?
I have never seen a casino wait so long for a payout. I am curious whether it will be paid out at all after reading what is going on here.

The funniest thing is, you can always take the money back. This means that if you are impatient, you will definitely keep playing.

I am surprised that this casino has a good rating.

The RTP is also below average, I just got lucky with one game.

I probably won't get anything now because I have negative comments about this casino.

But believe me, HANDS OFF!

There are so many better casinos out there.

The licenses here are apparently worth nothing.

I'll keep you posted if I got my money.

Payout takes too long

Auszahlung dauert zu lange
Verification requires too much information

Verifizierung benötigt zu viel Informationen
Only small profits possible

Nur kleine Gewinne möglich

iWildcasino

Hi!

The verification procedure is standard. The same procedure at many casinos. Sometimes it takes longer because it all depends on how quickly you provide the documents that are needed. And also from the workload of the financial department.

We are very sorry that you experienced such a long withdrawal. But we assure you that there are only a few such cases!

Our casino tries to do everything possible and we want that our players will receive their payouts quickly.

And, of course, we hope your issue has been resolved!

In any case, stay in touch!

Best regards,
iWildCasino

hawnx3

Unregistered user

• 1 week ago

Super slow payouts, they do only max 400€ every 5 days. Big payouts are impossible to handle. They also have stupid monthly limits that are very low. Most likely you will keep playing cause the cashouts take forever. DO NOT USE THIS CASINO the user support is horrible too.

super slow payouts
bad support

iWildcasino

Dear player!

Our finance department try to process all inquiries in time. Unfortunately, sometimes there are delays, but not because of us ... In very rare cases, perhaps due to technical reasons or due to the chosen withdrawal method, there are failures.
We apologize that you experienced this!

We are sure that another payouts will be credited in time.

We want to present you free spins! Please write to smm_cooperation@iwildpartners.com and indicate your username or email under which you are registered in our casino.

Good luck at iWildCasino!

Viola

Advanced Novice

• 2 weeks ago

UNFORTUNATELY I CANNOT RECOMMEND THIS CASINO I HAVE PAID AND FROM THE CASINO I ALSO HAVE A BONUS THEN I FEELED THE BONUS AND WANTED TO PAY OUT 500 AND NO, ONLY 400 GO THEN THEY HAVE CANCELED THE PAYOUT 400 AND CREDITED IT TO ME 200 SO HAVE FROM MY WIN 200 TAKEN AWAY A PURE SCAM STAY AWAY FROM THIS CASINO NEVER NEVER INTO THIS CASINO

NICE PAGE

SCHONE SEITE

PAYOUT

AUSZAHLUNG

iWildcasino

Hi, Viola!

Thanks for your feedback, unfortunately, we didn't quite understand your problem.
Write to smm_cooperation@iwildpartners.com and tell us more information about it, please!

Best regards,
iWildCasino

Jukkka

Novice

• 2 weeks ago

Difficulties to get my money out of this place.

MrHjerk

Unregistered user

• 3 weeks ago

It is impossible to get you’re money out, they keep finding new things for you to send, i dont Think theres any way to ger you’re money. Stay Long away from this casino

iWildcasino

Hello!

Our casino has standard verification procedures, and standard conditions for paying out money! Everything is described in our terms and conditions, which you can find on our website.

We are also very worried about your safety, so sometimes the process of issuing money can take a little longer.

We really hope that by the time you wrote this review to us, you have already received your winnings on your account!

Thanks for understanding,
iWildCasino

Dizzaya

Apprentice

• 3 weeks ago

It's fine so far. Verification was quick. The site structure is also very good. Now wait for the payment.

addendum to the experience
The RTP is so underground it's unbelievable...I had trouble withdrawing anything but the casino feels like a scam...the slots don't work like you're used to...they only work for disadvantage of oneself.

Good page structure

Guter Seitenaufbau
Fast verification

Schnelle Verifizierung
Very friendly chat

Sehr freundlicher Chat

RTP is totally down

RTP ist total am Boden
Slots hang after one win at a time

Slots hängen nach einem Gewinn auf einmal
Absolutely not recommended.

Absolut nicht zu empfehlen.
Beware of the many new reviews that accumulate in one day... very suspicious

Vorsicht vor den vielen neuen Bewertungen die sich an einem Tag anhäufen...sehr verdächtig

UnknownUser

Advanced Novice

• 3 weeks ago

Cannot recommend this casino. As long as you play with a bonus, it works very well Endless profits, but as soon as you have reached the wagering requirements, the money is simply taken away from you and nothing more works with the remaining real money. They call that luck? I call it cheating and rigged slots. I will not deposit anything at this casino again and will avoid it.

No restrictions

Keine Einschränkungen
Nice website

Schöne Internetseite
Large selection of games

Große Spieleauswahl

The RTP in real money mode is a disaster

Die RTP im Echtgeldmodus ist eine Katastrophe

iWildcasino

Hello! Thanks for your review.

We are pitty that your desire to win at iWildCasino did not come true. But this is gambling: today you are lucky, and tomorrow you may fail.

We offer more than 7000 slots, in one of them you will definitely be lucky! And the level of RTP of these slots is truthful. Important that our casino cannot influence your winnings in any way...

Sincerely wish you a lot of winnings and happy emotions!

Best regards,
iWildCasino

tobi1976

Junior Apprentice

• 1 month ago

Like all casinos, this one is also total rubbish, the fact that this site advertises this crap says it all, you will never win anything there, all the answers here from the casino say it all ;-)

iWildcasino

Hello!

We are sincerely sorry that you couldn’t win at iWildCasino. But it is worth remembering that we do not influence your result.

We believe that one day our casino will definitely please you! If you want to try your luck again, try using the bonuses we offer at our casino.
We believe in your victory!

Best regards,
iWildCasino

giannis400

Junior Apprentice

• 1 month ago

you never win, stay away, it's a scam. They give you bonuses to tempt you but you never win, you are always 10% above your money, then you lose everything, you never get a big profit. DO NOT THROW YOUR MONEY BECAUSE THEY ARE SCAMMERS, RTP IS ZERO

YOU LOSE, LOSE, LOSE

iWildcasino

Dear player!

Thank you for your feedback!
We're sorry that you couldn't win at iWildCasino. But this is gambling, and today you can lose, but tomorrow you can win! Of course, our casino cannot influence your victory in any way. Everything is only in your hands!

We also want to say that RTP does not depend on our casino, but on the slot provider. That is why we have specially selected games with high RTP.

We really hope you win next time!

Best regards,
iWildCasino

Yasar92

Novice

• 1 month ago

You pay in via the bank and cannot pay out via the bank, error message "Please pay in via the bank first so that you can pay out via the bank" - the payouts here don't work at all, it's a rip-off.

Game selection good

Spieleauswahl gut
overview good

Übersicht gut
Play n Go available

Play n Go verfügbar
Good bonus

Guter Bonus

withdrawal problems

Auszahlungsprobleme

iWildcasino

Dear player!

We thank you for your feedback, although it is not positive. But any problems are an only success for the better.

We analyzed your problem and prepared options for solving it.

1. You may have confused the banking method (cashout), and it is different from the deposit method. It happens because in Germany we have a lot of such methods.
Try to choose another one and maybe it will solve your problem.

2. Perhaps this is a bug of the payment merchant and there is no access to the withdrawal of funds at the moment. It's a pity, but our casino cannot influence this. It remains only to wait.

3. If none of the methods worked, please contact us at support@iwildcasino.com and we will be happy to withdraw your funds to any other method you choose.

Sincerely,
iWildCasino

goranantonic1

Novice

• 1 month ago

Very bad casino Stay away! I deposited €50 and received a €15 bonus, I had to wager €2275(50+15x35) I wagered this bonus and wanted to withdraw €700! Then I received an email. The casino deducted €625 from me and I am only entitled to €75, which means I only get a €15 bonus x 5 = €75. My €50 is not included in the calculation, although it was included in the wagering! That means I risked my 50€ that I can get 25€ after wagering it all! This casino is just a rip off and everyone that gets bonus works for casino if you win 1 million you only get 5 x your bonus rest keep casino to yourself! These scams are justified by the casino as bonus terms and these terms are just a rip off and scam nothing else! I would advise any player against this casino

iWildcasino

Hello! Thanks for your feedback!

We will try to explain as clearly as possible why you have a misunderstanding with our casino.

First, about the wager. Indeed, the wager is x35 times the deposit bonus. This information you can find in our rules in the Bonus section.

Second, unfortunately, you are wrong when you claim that you risked your 50 euros. Since your deposit and bonuses of our casino are not connected in any way. In other words, the bonus and the deposit are kept separated – not "sticking" together.

It turns out that the withdrawal limits are only for the funds that you received as a gift from our casino. So the employee of the financial department did everything right.

We are very sorry that you were dissatisfied... But we ask you to read the rules of the casino carefully. And you'll understand all information about the withdrawal.

Our casino provides bonus funds as a gift because we always want our players to be satisfied and happy.

If you still have problems, you can contact support, where they will gladly and in detail tell you everything that interests you.

Best regards,
iWildCasino

Silvestre1

Unregistered user

• 1 month ago

Tipical casino that dont like to pay players back , send all docs they aproved , than ask fotos holding driving lencece in front of the page of theyr room , i send it , no ansewer , for a misereble 150 euros , DONT PLAY ON THIS SITE .

iWildcasino

Hi, Silvestre1!

We are happy to announce that your issue has been resolved! We hope that one unpleasant situation has not changed your opinion about us. Good luck at iWildCasino!

Best regards,

iWildCasino

FransChris007

Novice

• 1 month ago

Im really glad I found this casino here. I was very unlucky lately in finding the right casino, and the ones I went through had issues that i didn't like. Here, i found what i was looking for. Iwild casino is really good in terms of their library of games/patments. Support is very nice and helpful, the verification took about 4 hours, which isnt bad. All my withdrawals went through nicely and quickly. Nothing bad about this play, I will keep playing here.

dusty97

Advanced Novice

• 2 months ago

Nice casino overall, verification was quick and easy.
I won 1600 euros and now I have to wait a whopping 2 weeks for the total payout! It's so out of date and unattractive. Today I received a payout of 400 euros. The next payout of 400 euros is not due until June 13th. to get!
I can't find anything about it in the general terms and conditions. It doesn't say anything about split payments!
So I won't be depositing at this casino again and I can't recommend it either.
I will not give my email address publicly here!
But thanks to their stupid withdrawal policy, the money is gone now too! Thanks a lot for this!
But that's what the casino is aiming for. That the profits are gambled away again.

Henmah

Junior Apprentice

• 3 months ago

There is room for improvement in customer service. Emails will not receive any confirmation from the reception or replies. Hard to get help.

sylviaslb

Advanced Novice

• 3 months ago

I want my 50 euros back. The casino disappeared from the map has not opened since 2pm
Nobody solves or responds to me about this situation.

nnnasta

Novice

• 3 months ago

A lot of games from different producers. Verify process is a little hard and you cant verify not until you do first withdraw. Winnings paid within 24 hours, after verify.
It is not possible to set a deposit limit. Taking a break also seems to be quite difficult. For this reason, I cannot recommend this casino.

Lot of games

Cant set deposit limit
taking a break is difficult to arrange

Olleboll3

Advanced Novice

• 3 months ago

As an experienced player, I am always skeptical about licenses outside Malta. However, I was positively surprised at how fast the KYC process went. I sent in my documents at 12 and at 3 everything was ready. The next day I had the money in my account. A disadvantage, however, is that you can only charge 400 euros at a time and a maximum of 1200 per day.

Quick verification
Nice customer service

low withdrawal limit
No direct transfers

Fistaisda1

Unregistered user

• 4 months ago

Hands off . I won 3000 eur and I can't get my money. The live chat serves you with standard phrases. They say you got an email from the finance department, which of course is not the case. Then you should send an email to the finance department for verification with impossible requirements. There is no response to this either. Beware and don't pay a cent for this casino

Rip off beware

Abzocke vorsicht

iWildcasino

Hello!

You need to go through the standard verification procedure, this is described in our terms and conditions, and then you can make a withdrawal.

Best regards
IWild Partners

evg777

Visitor

• 4 months ago

In 2022 year many deposit methods are very important, this casino is focused on the comfort game and using site of players. and deposit method and support for players. This casino my favorite

fast verification
fast cashout
crypto deposits
many slots
expeditious support service

if I see it, I will add a review

bartzitz

Visitor

• 4 months ago

I like how bright and welcoming this casino is along with the bonuses which are also awesome. It definitely has all my favourite games and the support service are awesome!💜

great my language support
many bonuses

nata2012

Visitor

• 4 months ago

Good casino
My first withdrawal was processed within 6 hours and hit my account with no problems.
Great selection of games, speedy payouts, all responsible gaming features.

Fast payout
Interface is friendly

Lost some money

nomer1706

Visitor

• 4 months ago

A lot of different games and simple navigation. Really recomed it

Simple navigation
Simple registration
Wide range of games

Taktaktak11

Visitor

• 4 months ago

Great casino and I can’t understand the negative reviews, I deposited and implemented with and without a bonus! used the new deposit bonus. Made 3 payouts in a small 4-digit range! The check went quickly and the money was in my account!

Reputation rating of iWildcasino explained

Take a look at the explanation of factors that we consider when calculating the reputation rating of iWildcasino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

8.2/10 Very good reputation

Casino revenues (last 4 years): Small

Terms and conditions: Fair

Blacklists: None

Size to complaints ratio : Very good

Other factors: Neutral

Responsible gambling tools: Good

Has this casino done something unfair to you?

Submit a complaint

Complaints about iWildcasino and related casinos (21)

21 All 2 Opened 0 Not solved 9 Solved 10 Rejected

Complaints directly about iWildcasino

Case opened Current status

Case closed

Disputed amount: ??

Player's account has not been closed.

The player from Germany would like to close his account. The player later confirmed that the account was closed, therefore we marked this complaint as resolved.

Submitted: 05 Aug 2022

Waiting for player to reply

3d 3h 6m 31s

Disputed amount: 2,400 zł

Player claims that payment has been delayed.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Submitted: 02 Aug 2022

Case opened Current status

Player stopped responding

Disputed amount: €7,400

Player’s struggling to complete account verification.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Read more Read less

Submitted: 20 Jul 2022

Waiting for Casino Guru to reply

1d 11h 9m 14s

Disputed amount: €778

The player's request to close his account was ignored.

The player's request to close his account was ignored by the casino which led to money loss.

Submitted: 18 Jul 2022

Case closed

Disputed amount: €4,400

Player’s struggling to withdraw his winnings.

The player from Finland is experiencing difficulties withdrawing his funds. With the casino's assistance, the player managed to gradually withdraw his winnings.

Submitted: 16 Jul 2022

Case closed

Disputed amount: €400

The player's verification is delayed.

The player's verification is delayed for unknown reason. The complaint was resolved as the player verified his account.

Submitted: 14 Jul 2022

Player stopped responding

Disputed amount: €200

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Read more Read less

Submitted: 09 Jul 2022

Case closed

Disputed amount: €1,800

The player struggles to verify his casino account.

The player struggles to verify his casino account as they did not request any documents from him. The complaint was resolved as the player's verification was successful.

Submitted: 20 Jun 2022

Other

Disputed amount: €1,600

Player's withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.

Submitted: 08 Jun 2022

Player stopped responding

Disputed amount: €1,500

Player’s requesting a full deposit refund.

The player from Finland had an active self-exclusion in a sister casino due to a gambling problem. She believes that she should not have been able to register a new account with iWildcasino. We rejected the complaint because the player didn't respond to our messages and questions.

Read more Read less

Submitted: 30 May 2022

Case closed

Disputed amount: €50

Player's not able to access the website.

The player from Portugal is not able to open the casino's website. Later, the player was able to access the website and confirmed, that the issue was resolved.

Submitted: 05 May 2022

Player stopped responding

Disputed amount: €400

The player's deposit was not credited.

The player's deposit was not credited even though he provided a bank statement of his payment. The complaint was rejected because the player did not respond to our messages and questions.

Submitted: 30 Apr 2022

Player stopped responding

Disputed amount: €3,000

The player's unable to withdraw.

The player's unable to withdraw due ongoing verification. The complaint was rejected as the player stopped responding.

Submitted: 11 Apr 2022

Case closed

Disputed amount: €800

Player is struggling to pass the KYC.

The player from Germany is dissatisfied with the verification process. He provided all the required documents 2 weeks ago, but his account still hasn’t been verified. The player managed to pass the verification and later confirmed he received his winnings. Therefore we marked this complaint as resolved.

Read more Read less

Submitted: 04 Apr 2022

Player stopped responding

Disputed amount: €180

Player’s requesting a full deposit refund.

The player from Denmark has an active self-exclusion in a sister casino. He believes that he shouldn’t have been allowed to open a new account with iWildcasino. We rejected the complaint because the player didn't respond to our messages and questions.

Read more Read less

Submitted: 09 Mar 2022

Case closed

Disputed amount: €100

Player’s experiencing difficulties withdrawing his winnings.

The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

Submitted: 03 Feb 2022

Player stopped responding

Disputed amount: €700

Player’s winnings have been capped.

The player from Germany believes his winnings have been confiscated falsely. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 02 Feb 2022

Case closed

Disputed amount: €1,300.08

Player’s balance has been adjusted.

The player from Germany had their winnings cancelled without further explanation. The issue was successfully resolved, the player received his winnings in full.

Submitted: 10 Jan 2022

Player stopped responding

Disputed amount: 3,000 руб

Player’s struggling to withdraw his winnings.

The player from Russia is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 12 Dec 2021

Player stopped responding

Disputed amount: €600

Player is struggling to verify his account.

The player from Austria provided all the required documents last week. He has been waiting since for his account to be verified. We rejected the complaint because the player didn't respond to our messages and questions.

Read more Read less

Submitted: 29 Nov 2021