iWild Casino - general discussion (page 10)

Dobronx, I don't think it's worth uttering rude words to which Romi is trying to help you in the best way possible, so I think it's disrespectful for you to respond in this way. Whether or not they gain from the ratings is none of your business. Even today they try to be as honest as possible in their ratings, if you don't like it, you have plenty of casinos to choose from and learn to read the criteria of each casino better before coming here to complain as if Guru Casino is to blame. In one of the problems I had, they were always helpful and sorted it out. Once again, they provide help and don't charge anything for it. Think next time what you write here because they are here to help us and not the other way around and be nicer!!!

Hi there.

I have to say your response is out of the context completely. Shall we keep it decent, please?

Romi is actually trying to understand the problem so she can suggest the best advice, though your approach seems quite rude to me.

Even though I understand you feel the casino has not treated you well, we on the other side have not heard the casino's opinion on the same situation, by the way. It's your version of what has been wrongly done to you, plus your opinion. Frankly, the administration's decision is a common rule, almost every casino has it stated in the terms. Are you sure you were a polite customer all the time? After what you just showed us, I can imagine why the casino decided to exclude you from its services.

I imagine this is hard to understand, but this is a forum, and we just can't adjust the Safety index every time someone asks us to do so here. At first, a fair investigation must take place; are you up to that?

Furthermore, you said: "Your resource is corrupt garbage, I am sure that this scam project pays you for its rating, you will never prove to me otherwise. " I suggest you find other platforms worthy of your qualities.

However, take this as a warning. Any more offensive, inconsiderate, or abusive posts will be removed or hidden.

To prevent having your account banned, please try to be courteous.

In normal casinos there are no such rules. These rules are introduced exclusively by projects with small capital in case of insurance, so as not to pay out a large win.

Next, I communicate exactly as you deserve. You are interested in promoting this scam project; they cannot have such a reputation with such delays in payments. They withdrew 20 euros to me for a week; my previous withdrawal of 200 euros a year or 2 years ago was also made only with a filed complaint. Also, after I made a withdrawal, I didn’t even go to the site.

Your guesses based on personal grievances look only like a pathetic attempt to accuse me of something in order to clear the reputation of this "casino". It looks pathetic. Can you provide me with arguments from the casino about why I was blocked? Or will you be doing fortune telling with Tarot cards? I provided all the information a long time ago. You have created a circus here, trying to make the casino seem like a good establishment, and me a terrible client. You just prove that I'm right. That the assessment of this casino has been paid for, and you are trying to earn this money!

And I write complaints on several resources, life does not end on your portal. As a sign of quality, you have long ceased to inspire confidence with such ratings for scam projects! Half of your top casinos have a lot of complaints and negative reviews. You can't even tell a fake review from a real one.

They even turned on pre-moderation for me so that there wouldn’t be a single message saying that this casino is a scammer, hahahahahahahahahahaa.

Hi again.

This forum's most crucial function is to give players as much specific information as possible to prevent them from, say, repeating their own or other people's mistakes. By talking about every scenario, we hope to keep the players safe. Therefore, it would be utterly careless to overlook that on this particular occasion. However, you have made the callous decision to be harsh and make us only agree with you. This is not how it works here.

It is okay that you keep saying what you think. However, you also need to show others respect.

For example, this is a thought-provoking concept:

"In normal casinos there are no such rules. These rules are introduced exclusively by projects with small capital in case of insurance, so as not to pay out a large win"

I can guarantee that, absent a clear justification or an administrator's determination, any casino "has the right" to refuse service to players. The way the casino implements this rule for players is what matters.

It works like that in certain situations, but I am not saying this is the best way to handle players. As I mentioned earlier, we do not know why they chose to impose restrictions, and I would also like at least some clarification.

In any event, I recognize that you believe a casino with a high Safety Index has to offer lightning-fast withdrawal times, but that assumption is incorrect.

By definition, the Safety Index shows your chances of getting the winnings, but it does not indicate how soon. Please look through user complaints and reviews for this kind of information. I imagine this is not obvious at first glance, so we put together a detailed guide explaining how to understand the Safety index and how to get the maximum amount of information out of the website - it is all explained in the Guide Section 👈

"As a sign of quality, you have long ceased to inspire confidence with such ratings for scam projects! Half of your top casinos have a lot of complaints and negative reviews. You can't even tell a fake review from a real one."

I acknowledge that numerous casinos with a higher Safety Index also have a high number of complaints and unfavorable user reviews. A few things about that topic:

1. Since more players prefer to play at large, foreign casinos, there will probably be more complaints filed against them. These casinos also favor working with the Complaint Team in order to increase the likelihood that the complaints submitted against them will be resolved. Players gain from such casinos' simple desire to avoid giving the impression that they do not care. Stated differently, it is imperative to take into account if the complaints have been resolved or not. Because they are penalized for each unresolved case, casinos with a high number of unresolved complaints will end up with a lower Safety Index.
2. User review are unproven information provided by players. Having said that, we do not include the user rating in the Safety Index. But let me use you as an example. Imagine writing what you have experienced in the casino. Everyone who plays is welcome to read your review and determine what it means to them. Not everyone would understand why you werexpelled from the casino, and the information about slow withdrawals would not include all the details explaining the delay (we would definitely need someone from the casino to understand that). We are unable to quantitatively determine the value of this type of information as long as it cannot be categorized, but it is accessible to others and does not fall under the Safety index rating. I agree that it is not an ideal solution, it is the best we currently have though.
3. "You can't even tell a fake review from a real one." To be completely honest, these days, nobody can. We are limited in what we can do as long as individuals are compensated for submitting phony user reviews generated by artificial intelligence. Still, we review each user review with the utmost care. If you know of a practical solution, please share your expertise.

I propose that we set aside our emotions and come to a gentleman's agreement. Avoid making hurtful personal remarks, make an effort to be understanding, familiarize yourself with our processes and procedures, and then politely voice your opinions. You know, it is so much easier to criticize something you do not know about than to try to learn enough to contribute to the conversation.

I have learned so much from people with your perspective. I hope you realize that this is a friendly place where I am not trying to hide anything. Everything else is up to you.

Sorry, but could you please clarify? At best, the translation from your language is hazy. Please file a complaint if you believe the casino is a scam. We shall all hear what the casino representative has to say about, I'd say it's worth a try.

This casino does not comply with the terms and conditions stated, you make a total withdrawal of €1200 and they don't credit you, they only give you €400 after 2-3 days each time, unacceptable.

Hey, does it happen that you try to withdraw 1200 at once and the casino somehow splits it up and you only get 400 ? Have you tried asking them why this happens when they have a daily limit of 1200 ? I find it a bit strange but it's always good to know the reason. 

On the other hand, if the casino pays you the money, at least it's good news and you don't have to wait so long for it, but I understand that if I had the courage to follow the Terms and the casino didn't explain anything to me, I would be upset. 

So please let me know how it is.

I've been playing for a few months and I'm having trouble withdrawing my first winnings. Account blocked and KYC doesn't respond to emails. It's been over a week. If I do get my winnings, I'll update everything here.

Hi, do you have to go through additional verification according to what you wrote ? Maybe that's why the account is currently blocked and maybe the system detected something unusual, so the casino wants to verify it. Did you supply the casino with any documents ? I suppose if so, they have to check them first and then they should contact you. 

Anyway, since you have a complaint, let's see where it goes from here and what happens.

If you have anything new, be sure to let us know.

My account has been blocked for the reason -chargeback-. This decision cannot be reversed says .

So, did you actually request a chargeback? Also, Veronika in your complaint would like to know the answer. Could you update her, please?

No. I was not aware that this was possible with my payment methods

Alright. Let's see now how everything will unfold.

Can anyone tell me how long the payout will take? By bank transfer?

And why you have to verify yourself twice? I was already verified once last year and now I have to do it again.

Thanks

Hi, I don't know exactly how long your withdrawal should take. Obviously it will depend on whether you successfully re-verify. I would say that it is not unusual for casinos to ask you for some documents to verify yourself again. It does happen from time to time, but have you gone through the process successfully or not yet ? You should be able to withdraw after that, so it may take some time. 

What documents did the casino ask you to provide ? 🙂

A KYC verification was done again with ID address and selfie.

I am a bit surprised though. I have €1200 to be paid out, of which €400 was successfully transferred to my account this morning. The remaining 800 is being processed. If the whole thing is taking so long, I wonder how anyone could expect to get €1200 paid out per day.

Well let's wait and see 😁

Obviously they would wait a bit for the money, but if the players don't mind, then I don't see any major problem. For me personally the most important thing would be that the casino pays, but of course not everyone is like me. 

So I see that you have already received some of it and I hope that the rest will not take long from now on. 

Feel free to let me know when you get the remaining balance. 😀

So the payout is not the promised 1200€ per day but 400€.

I find that very weak. If I had paid out the 7000€ it would have taken 3 weeks.

Too bad, I'll look for another casino in the future 😉