Income proof for casino

Hello dear slot friends.

Does anyone have experience with sending proof of income to the casino?

I've been playing for a really long time but it was never required until recently.

That bothers me a bit if I'm honest.

How much do you like that?

It's sensitive information after all!

Can they always do this or only for certain sums?

Best regards

Hello and welcome back!!! 🙂

Casinos usually want this proof due to the anti-money laundering policy, you just have to show evidence that you have played with your own money. Well, I understand that you don't like it, but it's quite normal and once you're asked for it, you should provide it otherwise you risk that you will not pass the check.

Some casinos ask for it automatically, some only if you hit some threshold (sum), and some are even doing random checks.

Providing the casino with your ID and selfie + full address is also quite sensitive, don't you think?

We always advise players to cooperate in such situations, I just hope that you're playing in a decent casino. 😉

Hello dear Radka & thank you ✌🏽🕊✌🏼

If you say YES then you are right. 😀 ID is also very tricky, but something that you have to show almost everywhere these days, so it's not that bad 🙂

But proof of income, what you work, and whether you have a fortune on the side, etc. is really overkill and theoretically not even my own mother's business.

I find it very exaggerated 🙂

I also understand that you might ask for more documents after a while, but the casino I am dealing with at the moment always requires the next document after one.

They ask for a document that I then upload and this is also accepted and then you ask for a new document.

A proud 14 documents have now been requested in the last 3 days and not all at once but always one after the other, which I personally consider to be pure harassment.

Of course the casino can ask! But then please ask for everything at once and not 14 times in a row 🙂

I now have the impression that unfortunately some casinos use exactly this as a strategy so that people gamble away what they have won 🙂

You can do that, but in my opinion it ensures that players look for other casinos.

In the end, the casino loses.

If I go to a restaurant where the service is so good that you feel at home, this restaurant will always be full if it offers good food 🙂 I sometimes find it really sad that you cause so much trouble for the players and really with their time plays.

✌🏼🕊✌🏽

Hi there 🙂,

My answer was meant for your initial question about the proof of income and I believe that there are certain situations that objectively allow casinos to require such a document.

But 14 documents? This is more like "prove your existence" rather than verifying the account.

Have you won some sort of grand jackpot so the casino has to be that exact when it comes to the KYC?

No wonder you may feel that this is a delay tactic. 🙁

I think that one way is to submit a complaint and let our team evaluate the casino's demands.

What do you think about that?

Hello dear Radka 🙂

Yes, incredible 14 documents... 👎🏼😑

Jackpot would be nice hehe 😛 it's only €500!!!!

I think for such a sum you don't have to torment the player.

Especially if you have been registered there for ages and also had some payments.

I was also verified, but they wanted all these documents again.

I made the first payout on October 31st (for my birthday😛) and it kept getting canceled due to documents being requested.

On November 2nd, I initiated another payout after all the submitted documents and this has been in process for 2 days.

I don't want to file a complaint and I don't want to mention the name here because I don't want to offend anyone.

However, if there is still nothing new in 2 weeks and you have not processed and paid it out, I think I will file a complaint. 🙂

I'm someone who plays in many different casinos and often has several payouts pending, so I don't really have a problem with waiting a month.

Personally, I have found that some casinos take a really long time to pay out, but if you refrain from gambling long enough, the casino pays out in most cases 🙂

The worst casino that I personally came across was Casinoplanet.com, I also like to mention the name because I know for myself that they are really nasty scammers who do not even shy away from forging PDF files and inserting bet amounts that are not correct they can confiscate a player's winnings.

I've been playing in casinos for easily 20 years now and I've also seen one or the other ugly behavior but Casinoplanet is really one of them that I would eradicate if I could.

I always say honestly what is going on and always try to be polite and not badmouth anyone because I don't want to play with other people's bread! But some casinos make you so sad with their corrupt ways that you lose all fun. 🙂

That's why I'm really happy that you exist 🙂

I will no longer play in any casino that is not on your list!

I always look at which casinos have the fewest complaints and good ratings and then I play there🙂 and so far always without problems except that you sometimes have to wait longer for your money, but that's not so bad if you show a little patience . 🙂

Nice that you exist ✌🏽❤️✌🏼

Hi 🙂,

congratulations and all the best in the world to your spooky Halloween birthday - that's cool! 👏👏👏

ok - I think I understand that for the moment you prefer to wait patiently. Let it be 14 days then 👍

Still, 14 docs because of €500? Well, wau! 😂

If I may guess a reasonable explanation, I would say that somehow your account has been flagged by the system and the casino just come up with the full security check - I can't make up anything better 🤔.

I also agree that most casinos pay out in the end - so we allow them all 14 full days to go through the KYC and withdrawals. Time is the essence 😀

I can recall that you already mentioned your long casino history, hence it's a shame that you missed our latest competition, was about providing useful info through the forum and collecting likes for it. I guess it would be quite easy for you to compete. 😉 Well, next time.

Regarding the Casino Planet, I check the complaint very briefly, and everybody can do that here too.

Sadly, it's almost impossible to prove that your gaming history was altered, I have no idea how would I try to prove a such thing myself.

I'm sure that all our dedicated teams will keep reviewing casinos the way they do now, and constantly work on improvements to ensure that the reputation scrore meets the results.

It's only fair to mention that any detail we missed or is not up to date is appreciated to be "reported" by anybody who cares to help us a bit. 🙂

Hopefully, we will meet your expectations with the casino list. It's great that you too put such effort to find places to play.

A big hug 😁👍

Thank you so much Radka ✌🏼❤️✌🏽🕊🌸🍀

The casino also has several other casinos with the same managers.

I used to play a lot at one of the sister casinos 1 year ago and all of a sudden I got completely banned out of the blue and my account was just closed even though I'm really someone who plays honestly. When asked why my account was blocked, the only answer was "We are not obliged to give you a reason, this decision has been made and can no longer be reversed". I was honestly shocked because I couldn't imagine what I should have done wrong! But yes, I think I won there too often and I think even if I'm wrong that it was the reason why I was banned but I can also be wrong of course it's just a guess 🙂

As far as winning the game is concerned, I would certainly have liked to take part. 🙂

And yes, 14 documents for €500 is very ridiculous, but whatever. 🙂

I only know one thing and that is that I am very happy to have you who always have your back and are there for you when there are problems ❤️✌🏽🕊🌸🍀✌🏼.

Ps: I wrote some time ago that I received emails that supposedly came from Casino Guru, but I didn't believe this because it seemed very suspicious and didn't suit you and I reported it to you.

There have been no emails for a few days 😀

Were you able to clarify that?

It seemed really strange to me because this email asked to play what you never do and for that reason I immediately thought something was wrong.

I hope you were able to solve this problem!

Something like that would be really very annoying for me if someone uses my name or that of my company to fool people and encourage them to play.

Love you. 🙂

The casinos are just as annoyed with this as the players. Casinos of the N1 group now always require a new verification when the accumulated winnings reach 2000 euros. The reason for this is the new anti-money laundering/terrorism financing laws of the EU and the associated requirements for online casino providers. In 2018 same thing happened in USA. You can even read about it in the comments of the N1 on site rep in the LCB forum. In the EU, the whole thing is even more complicated because each member country has its own requirements.

Here in Germany, going to the authorities can sometimes be a real adventure because the same authority in 16 federal states has 16 own rules, laws...etc.

At EU level, this is definitely mega fun for everyone.

The link is from the European Gaming and Betting Association. They are something like an advice center for the gambling industry and the EU. There are updates, links and pdfs about all things gambling and EU... and so on.

So if you're really bored, you're guaranteed to find something in there that you can read that's even more boring. 😉

https://www.egba.eu/news-post/towards-a-stronger-culture-of-industry-responsibility-and-cooperation-in-europe-and-beyond/

Helpful thanks!!!

I really understand when casinos ask for documents but you can overdo it too!!!

I have now uploaded 17 documents, some of which contain sensitive data... and today they wrote me that they would like an account statement for the last 6 months...

It's really starting to get on my nerves!!!!!

For what the bank statements of the last 6 months?!?!? 😡

@Radka, are they allowed to do that? I mean, slowly but surely, it's going to be pure harassment, isn't it?!?!????

I would be glad if you could tell me if this is all going too far as I will file a complaint if it is.

I'm really patient but I'm getting really annoyed.

I also like to wait 2 months for payments, no problem at all!!!!! But every day new documents that are becoming more and more sensitive are asking for too much of a good thing... this is about €500.

I think I've proven enough with almost 20 documents that it's me!!!!

On my account statement there is really a lot of data that the casino has NOTHING to do with!!!!

There are also names of friends and relatives that I have sent money to or whatever.

Can anyone tell me if that's a reason to file a complaint?!?!?!?

I'm really starting to wonder what's next...

Maybe they ask for proof like I'm standing naked in the living room with my ID in my hand and a piece of paper with the name of the casino on it........😏😒🙄🙄🙄🙄🙄

If a player wants to withdraw a large amount then check if the deposits were made correctly. If the player cannot prove how he himself came to the money he deposited, the casino assumes the money is dirty. If the casino paid out the winnings just like that, the payout would be clean and the casino would be guilty of money laundering.

The casinos don't want that, of course, and it's their duty to make sure it doesn't come to that. So players have to prove that they honestly earned the money they deposit.

Next year, anonymous crypto transfers will be made illegal in the EU with a new law. No matter what the amount is. For example, if I transfer bitcoins worth €5, €20, €50 or X €00000 from my selfhosted wallet to my niece on her 18th birthday, we are both!!! Sender and receiver suspicious at first. Some banks are already refusing euro transfers from the wallet or coinbase account to your own checking account if you cannot prove how you got the bitcoins before you exchanged them for euros in your own wallet or on your own Coinbase account in order to transfer them to your own checking account 😳🙄🤔🤯💣

It really sounds like players are expecting more gaming issues in the future.

I really understand that a casino has to abide by guidelines but like I said before you can overdo it! 😀

Requiring almost 20 documents has nothing to do with any rules or laws anymore.

They just want to put off the player for so long that he/she either gambles away everything or thinks that's too much sensitive data for me and forgoes the win. I know some who gave up their winnings or gambled them down because they didn't want to disclose some documents.

Not even the finazmant in the country I live in requires as much as some casinos!!!

Laws are good, otherwise we would live like in the jungle, but asking for 20 documents when you are verified is pure harassment and has nothing to do with any EU laws.

I let the first 7 documents persuade me that it serves to prove that you are the person but everything about it is just pure kidding on the player!

I know that this is about casinos and fairness, but I was deeply shocked by our health issues!

I'm so sorry to hear that, yet I also feel that nothing I will "say" would sound adequate. 🙁

Be strong, fight hard, and never give up. Would not hurt to stop paying attention to casinos and focus on something more real, what do think?

Regarding the false bonus newsletter, you kindly reported to us, I recall that our team reached out to the casino management asking about the incident, well we were told that was some kind of a member of their affiliate program, but they can't do anything to prevent this from happening again. 😀

We live in a very interesting digital era, right? 🤯

I think I will create a social post saying that we would never send a deposit bonus because we do not want to encourage anybody to play for real money. May be useful.

Have an awesome Sunday, take care, and enjoy your family. We will love to see you around here sometimes, but I hope that your main interest lies elsewhere 💚🙏.

Update 9 November (day 9 of payment) and meanwhile 24 documents....

I'm starting to feel really pissed off.

Who knows what they will do with all the documents...

😑

In the meantime I had 4 more payouts, all of which were only made on the 5th and these are already in my account.

But the casino, which constantly requires documents, still hasn't managed to cash out.

So the question arises, dear Frankey, is that really true with the EU regulations or are people being told that?

Not a single other casino I play at asks for so many documents.

They have to stick to the rules, which they do, but they don't require 24 documents and pay out if you upload your passport, proof of address and proof of payment. But 24 documents?? Has nothing to do with any EU laws or whatever.

And I bet they're going to ask for a lot more documents.

The next time I request a document, I will file a complaint here.

Normally I'm really patient but constantly asking for new documents that are already going in the direction of 30 because you really lose patience and you're just annoyed.

Thanks for your kind words Radka ❤️🍀✌🏼✌🏽

Unfortunately that's life but I'm positive things because the worst is behind me 🙂

That's a good idea with the post so everyone knows it's not yours, as some might not be able to tell the difference.

So it would definitely be a great idea 🙂

Yes, the digital age is progressing faster and faster, you can't really keep up with it anymore 😀

I wish you and the entire casino team a wonderful week ✌🏼🍀❤️✌🏽

Stay healthy. 🙂

The casino or the financial processor who works for the casino probably didn't find out exactly what they need or in what format. Something is guaranteed to go wrong. But even with experienced providers, sometimes something goes wrong.

I once had the problem of not being able to log in to Skrill anymore. I use it very rarely and when I tried to log in after a long break, it didn't work because Skrill sent an SMS confirmation to an old cell phone number.

All I wanted was for my new number to go into the system. It took 11 days, a bunch of emails, phone calls and video calls to sort this out.

I don't know exactly why it's taking so long for you to check, but as long as they're still communicating with you, that means they're working on it. Even if it's annoying.

Yes, 24 documents are a lot 😀 a bit too much!!!!

I don't get it either but yes. 🙂

Doesn't seem like it, but I'm really a patient person. But if you've been putting off the player for almost 2 weeks and always asking for documents, it's very annoying 😂

Others can do it too

I have an idea about what they possibly do with these documents, but it's not fitting an decent conversation.. 😂😁

Hiii 💚,

How about you suggesting the verification call to the casino? Because I'm quite sure that you have not yet been told what's the issue with the documents, or what's missing.

A bold idea, but a pretty useful tool for such situations. 🤔

Thanks for your feedback, will work on it soon. 🙂

I'm so glad that the hardest part has passed, I was truly worried. A few weeks back I lost my last grandpa since then I'm more sensitive to alarming health issues or anything slightly related (sounds weird, but I think you understand).

You said it -that's life!

Sometimes, I also feel that this digital era gets the better of me 😂! No worries, that's natural, no one can stop brain aging - joking a bit😉

Stay awesome 😊