Casino Planet - Player’s bonus winnings have been voided.

Amount: €940

Casino Planet

Safety Index:Above average Submitted: 23 Aug 2021 | Case closed : 24 Apr 2023

Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 year ago

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. The casino team provided sufficient evidence proving their claim. The player's complaint was rejected as 'unjustified'.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Petronela

Complaints Team Lead

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Petronela

Complaints Team Lead

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Petronela

Complaints Team Lead

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Planet

Casino representative

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Planet

Casino representative

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

CasinoStreamer88

Master

Austria

Private

3 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Andrej

Process Innovation Specialist

Private

3 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Planet - Player’s bonus winnings have been voided.

Amount: €940

Casino Planet

Unjustified complaint

REJECTED

Case summary

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

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