IceCasino - general discussion (page 8)

Hello Valter_Mendonca, it means casino still have 15 working days to sort it out, am I right? I understand that this waiting process is very long, but it is not against the terms and casino has the right to do so. I believe in successful resolution of the whole matter and hope you don't need to wait too long.

Hi Magda,

yes sure , are not failing now

Ice CASINO , 15 working days to pay everything, 50K left, this week so far I have received 0 .

first week 5K, second week 15K

third week 13k , fourth week so far 0 .

They are always saying and well they still

are in your T&Cs, and it's true.

let's see when it reaches 30 working days if you have a word!

Hello,

we would not expect less from you. 🙂 Hope that the withdrawals will be quicker though.

Hi Radka,

Yes sure . I had a word and I will keep it. I was never here to complicate, but rather to help, the already very professional work of CASINO Guru.

I'm passing information here. As promised. And if the CASINO sticks to its word , everything will be fine , I have at least 6 emails saying that it will be paid in 30 working days .

All right , I hope . And I hope that everything is within the T&Cs, I sincerely think that casinos should be heavily penalized for non-compliance with the T&Cs,

because if they cancel accounts, in everything that does not comply with the T&Cs, the casinos should also comply.

And what I see here a lot of times is delays and lack of respect for the T&Cs, which they made themselves.

Hi Valter,

thank you in advance 🙂. I agree that casinos should take a good example for players, they should be the first to stick to the rules. On the other hand, casinos' responsibilities are much more complex than the players, so from time to time, there may be exceptions.

Now I'm wondering, do you speak in general or directly about Ice Casino while saying that "And what I see here a lot of times is delays and lack of respect for the T&Cs, which they made themselves."?

Hello Radka. Thanks for your answer .

In this case, Ice Casino is not currently behind schedule.

Based on your words I've read here

in the forum they are with delays. The bills

blocked I see in the complaints of Several

casinos that sometimes I'm studying.

Unfortunately it's not just Ice Casino.

However, due to lack of care, I did not read the

T&Cs. And I was taken by surprise, but of course

that the main thing is to pay and not fail.

When I failed you that there would be alternatives

best in that respect.

But to gamble and risk less

Money , more reduced , to win amounts up to 500 euros , or up to 4999 euros , is a good option . I think it's an exaggeration to bet 11k and I've already lost about 10k before.

wait 30 working days which will give a month and a half with holidays and weekends.

But those who waited until here wait a little longer , according to them today is 16 working days ,

I only received 33k so far.

40% of the value.

But I'll be here to praise or tell the truth.

Thanks to CASINO Guru for the excellent work he does in protecting and dedicating himself to Players. 🇧🇷

Undoubtedly the world's largest database and analysis with the best

professionals .

Thanks 🙂

when I open to checked my withdrawal I can't open it anymore.. my acnt blocked..

what happened.. my withdrawal there is 38thousand.. I have balanced almost 39thousand.. can I ask help about this..

Hello,

can you see any warning or additional information while you try to access the account, please?

Has your account been fully verified, please?

for verification but I done sending all documents for kyc..I have done everything but still nothing..then the worst thing..my acnt was blocked

hello bigboss_888

if your registration was correct and you were not given a justification for blocking the account or if they did and you do not agree , I would file a complaint .

thank you po sir valter..yes I don't know why they blocked me😭

The complaint has been filed 🙂

I guess that there is something that makes the casino think that you did something against the rules - not saying you did, it's just that the casino would not close your account without a reason or suspicion.

Would be fair to inform you of course, but sometimes casinos just block the accounts without further explanation.

It's good that you submitted the complaint, we have to find out what is wrong by the casino and then examine deeper.

Kindly give the complaint team some time for that.

thanks po mam radka..

I think this is all about my withdrawal they don't want to pay..I already submitting my documents for kyc to process my withdrawal..maybe that's the reason why they blocked me..38k pending for withdrawal..that is a big help for my father's medication..

advanced thanks to you mam radka for helping me to solve this..

god bless you..

I hadn't entered the processing for many days, today I entered to see how they were doing, to my amazement there were 2 withdrawals rejected this week!

Honestly, this is already serious!

Amount paid for the whole week from Monday to today - 0 euros!

You don't have time to pay, but do you have time to reject it?

Ohh, this is really endless 😕. I understand that you are slowly but surely running out of patience. Did they write any reasons for this? Any explanation?

Hi Magda,

There is no explanation, I sent an email asking for explanations!

I'll see what they say.

I don't lose patience, if they're waiting for me to play, they can wait sitting down so they don't get tired. Or better yet, lie down.

I've said it before and I'll say it again, I'm not going to play at this CASINO again until the last euro is paid.

I don't know what's going on with a casino that has a 9.5 rating! Perfect !?

I see, there's nothing perfect!

The most important thing is payments and that's just complaints!

Hello Valter_Mendonca, as I know, Daniel was recently mentioning that there is ongoing discussion in Casino Guru that the reputation rating does not reflect how quickly the casino is able to process the withdrawals, but whether they are behaving fair to their players and whether they pay them out. This is significant to us.

We are currently considering that it would be appropriate, for casinos where withdrawals take longer time, to display this fact to the players in some way so that they can take it into account.

Yes Magda,

that would be great , giving the players that information !

I suggested this to the casino representative,

they say the processing will be done from 5m to 96 hours, never more than 30 working days, who looks at this thinks, never more than 30 working days in case there is a delay in KYC, or one or another situation.

but it will be paid like in a week!

But ok, if they pay it's fine, now they cancel the withdrawals to ask later and it takes another 30 working days, that's already serious!

Honestly , I like to say better than worse , now what it costs me is 83,035 euros , I still have orders dated 24 October and they cancel within 1.5 weeks 15K , and they suggest to make another order , this is a joke , wait if a serious CASINO , another posture , 50k requested and they have already canceled 15k . And even more seriously, without any problem they say it was me when there's no way it could be, I'd just like them to prove it!

how can i lightly not be upset with someone who claims to have done something i'm pretty sure i didn't do!

I am 49 years old, I am not a boy, I have several people in my care.

seriousness , posture , good practices and what is expected from a CASINO with a Perfect reputation .