i have won 90 k at the casino and they refuse to payout,the reason is: one deposit from my husbands bankcard back in nov 2023,i have since that deposited and withdrawn with my own cards revolut etc and my kyc is veryfied,now im blocked out of my account and the only way to get in is if i agree to let the casino take 88k and leave me with 2k as a goodwill bonus.is this kind of operational treatment of customers legal at all?
OMG, sorry, when I read that the hairs on the back of my neck stand up. I've already described my experiences with the casino here in detail. Disastrous, just disgustingly sad the way people are treated there. The place should have been sued and closed down a long time ago.
As soon as you have a profit in the 4 or 5 digit range, they will find every means, the most impossible and shady backgrounds, to coldly dump you.
Many years ago I had such huge winnings at sunmaker, it was almost 97,000€ with the slot: beautiful nature.
Of course, such a sum is life-changing for the average person and I am justifiably shocked.
I had previously unknowingly violated the terms and conditions so many times when depositing in this casino, including what happened to you, with a deposit into another account via my husband's account
They brought this to my attention when I requested a one-off payment of €97,000, and at that moment I thought that was it, and of course you're close to having a nervous breakdown when you're dealing with a sum like that.
But no, this casino, sad but true, which today is only allowed to operate under the cheap German license, was an absolutely first-class casino in terms of fairness and customer orientation.
The only thing they did was to point out this mistake to me and tell me that if I wanted the €97,000, I would have to be prepared to pay back any money that had been deposited into my account via a third-party payment to my husband's account🤭😆
I fell off my chair, what, so everything's fine if I just pay out almost 1000€ to my husband???
I heard right, I did that, and sunmaker managed it quite simply, after 7 working days I had €97,000 in my bank account at home, that was in 2018.
That's how it has to work, these are casinos.
You feel irreplaceably safe and have fun playing; when you experience this kind of treatment, it tells you that the customer is king.
When I just hear ICE Casino, everything comes back to me. I think it was last year in October when they did something like that with me, the sum was only about €5,000, but even that is a joke, I get such a nasty lump in my throat just thinking about it.
I wish you lots of nerves, try everything. Go to any forum, give all the details, take screenshots, insist on your winnings, they are so happy that they found something to lure you into the terms and conditions trap 🤮.
It's just disgusting, I shouldn't have met any of the managers in person, terribly antisocial and cunning, and above all the support 🤢catastrophic.
Damn, why couldn't you win 90,000 at another casino.
Play at JET, IZZI, LEGZO.
They are like gold, any payout after verification will be on the card within 30 minutes at the most.
And if you have problems with the bank, with the payout or anything, they will help you directly, without any detours, if necessary, an hour in the chat if you don't understand something, etc.
Sorry, ice casino, I think there is an urgent need for a public DEMO against this place😪🤮🤮🤮
i have won 90 k at the casino and they refuse to payout,the reason is: one deposit from my husbands bankcard back in nov 2023,i have since that deposited and withdrawn with my own cards revolut etc and my kyc is veryfied,now im blocked out of my account and the only way to get in is if i agree to let the casino take 88k and leave me with 2k as a goodwill bonus.is this kind of operational treatment of customers legal at all?
I am really sorry about this issue. As I have read in your complaint, though, you have breached the terms of this casino, and that is why all this is happening.
Veronika has explained: "If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you."
I am really sorry for the inconvenience. Now it is up to you if you'll accept the money offered by the casino.
OMG, sorry, when I read that the hairs on the back of my neck stand up. I've already described my experiences with the casino here in detail. Disastrous, just disgustingly sad the way people are treated there. The place should have been sued and closed down a long time ago.
As soon as you have a profit in the 4 or 5 digit range, they will find every means, the most impossible and shady backgrounds, to coldly dump you.
Many years ago I had such huge winnings at sunmaker, it was almost 97,000€ with the slot: beautiful nature.
Of course, such a sum is life-changing for the average person and I am justifiably shocked.
I had previously unknowingly violated the terms and conditions so many times when depositing in this casino, including what happened to you, with a deposit into another account via my husband's account
They brought this to my attention when I requested a one-off payment of €97,000, and at that moment I thought that was it, and of course you're close to having a nervous breakdown when you're dealing with a sum like that.
But no, this casino, sad but true, which today is only allowed to operate under the cheap German license, was an absolutely first-class casino in terms of fairness and customer orientation.
The only thing they did was to point out this mistake to me and tell me that if I wanted the €97,000, I would have to be prepared to pay back any money that had been deposited into my account via a third-party payment to my husband's account🤭😆
I fell off my chair, what, so everything's fine if I just pay out almost 1000€ to my husband???
I heard right, I did that, and sunmaker managed it quite simply, after 7 working days I had €97,000 in my bank account at home, that was in 2018.
That's how it has to work, these are casinos.
You feel irreplaceably safe and have fun playing; when you experience this kind of treatment, it tells you that the customer is king.
When I just hear ICE Casino, everything comes back to me. I think it was last year in October when they did something like that with me, the sum was only about €5,000, but even that is a joke, I get such a nasty lump in my throat just thinking about it.
I wish you lots of nerves, try everything. Go to any forum, give all the details, take screenshots, insist on your winnings, they are so happy that they found something to lure you into the terms and conditions trap 🤮.
It's just disgusting, I shouldn't have met any of the managers in person, terribly antisocial and cunning, and above all the support 🤢catastrophic.
Damn, why couldn't you win 90,000 at another casino.
Play at JET, IZZI, LEGZO.
They are like gold, any payout after verification will be on the card within 30 minutes at the most.
And if you have problems with the bank, with the payout or anything, they will help you directly, without any detours, if necessary, an hour in the chat if you don't understand something, etc.
Sorry, ice casino, I think there is an urgent need for a public DEMO against this place😪🤮🤮🤮
Unfortunately, in the case of catan6 there was a breach of the terms of this casino, so there's nothing much we can do about it. I hope you can understand.
so the casino can let me deposit and withdraw funds after the breaach as they want? have already deposited with my card played and withdrawn several times,guess its ok when the amounts are small,fucking scam.but the bank will will make a request on behaf of my husband directly to ice casino , clearing way for lawsuit
in other words,the only way you can withdraw funds is if you only deposit from your own card,any other deposits will make you loose all you have won,but they wount do anything about it before you win and try to withdraw a significant amount.and if u agree to leave all your winnings to the casino,then you can play again without any restrictions,they will remove them as well as your balance...so basically the casino does as it wants.i would strongly recomend to never play at ice casino.you are deemd to loose,they will find something to keep you away from your winnings.i have a social page at fb with around 900k followers, i will clearly post about this there to prevent people from getting scammed by the casino.
what do you mean? is it possible to pay back to the used card? that would be no problem,since the card is already half mine,it only has his name on it,but we manage it together from the local bank
what if i can provide documentation that this card is from our joint bank accounts?even though my name is not on the card i have legally rightys from the bank to use it 50/50 with my husband
It's getting worse every day... if there is a limit you can play for a couple of minutes, if there is no limit then you can play a lot, but for a lot of money in exchange... this is an incredible site, if someone wants to win €1000, he has to lose €20,000 at least.. .for months you just pay and pay more, but nothingyou don't get a decent amount... you're one of the worst, casinoguru, you defend this in vain... I don't understand your logic, how you protect players, when for example it's crap for almost all players, or Rabidi is full of complaints about it too sides, mostly that they don't pay, illegallythey ban and you still give every page a grade of 8-9-10... is this in return because Rabidi puts it out every year so they can vote for him in the annual list of the best organization?I think that's why and this is the truth... you are also taken by sites, you helped them by re-informing the players, with false grades in order to take the money away from the hopeful players... you are jokes
what if i can provide documentation that this card is from our joint bank accounts?even though my name is not on the card i have legally rightys from the bank to use it 50/50 with my husband
Hello. I am really sorry for this situation at the Ice Casino. We are always here, trying to help, and our complaint team is doing their best as always to get the best resolution to every case possible.
It is nothing unusual that the casino will find out whenever a card does not belong to the person playing at their casino only when the withdrawal is requested. It is because only then will they start the verification process.
Have you sent the proof to the casino and our complaint team, as well, that the card is actually from the joint account? Many times this kind of payment is approved by the casino, as I can say from my experience. Please let us know about any news regarding your case.
It's getting worse every day... if there is a limit you can play for a couple of minutes, if there is no limit then you can play a lot, but for a lot of money in exchange... this is an incredible site, if someone wants to win €1000, he has to lose €20,000 at least.. .for months you just pay and pay more, but nothingyou don't get a decent amount... you're one of the worst, casinoguru, you defend this in vain... I don't understand your logic, how you protect players, when for example it's crap for almost all players, or Rabidi is full of complaints about it too sides, mostly that they don't pay, illegallythey ban and you still give every page a grade of 8-9-10... is this in return because Rabidi puts it out every year so they can vote for him in the annual list of the best organization?I think that's why and this is the truth... you are also taken by sites, you helped them by re-informing the players, with false grades in order to take the money away from the hopeful players... you are jokes
Our goal is to bring fairness to online gambling, and we are always here for players and the casinos as well, whenever they need us.
We always say that all casinos have an advantage over players in the long run. It is really important to play for fun, as a hobby, and nothing more.
Our complaint team is working hard and doing their best to always solve all the complaints fairly and help players whenever there is a suspicion that a casino acts against fair gambling. If you are interested, you can also read an article about how do we review all online casinos and, after that, estimate the safety index, so you can better understand our work here. Just follow this link, please, to view the article.
May I ask if you have any experience playing at this casino, and perhaps you need to be helped with something there? Do not hesitate to let us know, for sure. We're always glad to help.
I have been withdrawing my money for 2 weeks now, however, the casino accepts it but the provider in charge of making the transfer rejects the withdrawal apparently for not filling out the withdrawal form correctly. I would like some guidance on how to fill out the form correctly. Thank you. By the way, I already have a verified profile.
Hello, have you tried asking them what is wrong with filling it in and what should be different? I would probably start there because I have no idea what could be different.
Also, I moved your post under the casino you are talking about, so you can see if any of the players here had the same problem and if they were able to solve it.
If you don't get any response from the casino, feel free to get in touch and file a complaint here and our team will try to help you.
Do you think you will do that?
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