Hugewin Casino - general discussion (page 2)

I got this answer:

Your account was closed by risk department.

No reason was given for this decision.

How long is this happening for? When exactly have you requested your withdrawal, if I may ask?

It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.

If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint. 

It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint. 

What do you think? 🤔

they stole me 5009$ and closed my account

Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you. 

I'll be waiting for your answer. 

This casino is a real scam. They closed my account for no reason and stole over $2000. I want to warn all players so that they do not become victims of these thieves from hugowin. Don't repeat my mistakes and don't play hugowin

Ok, thank you very much for letting me know so as not to enter here.

This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.

Did the casino close your account after you tried to withdraw, perhaps?

Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.

So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account. 

By the way, will you continue to play here ? 🙂

Yes, money was received. And, yes, I have continued playing with no issues so far.

That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉

i updated my review the same day 😉

Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.

Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉

Thank you for your understanding. Have a great day.

What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?

If they don't solve anything, they just support the casinos and support the theft of financial data.

The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.

Sorry, I really do not get the point of your message. Do you need some help from us, perhaps?🤔

No thanks, you already supported the rushbet casino to keep my finances that I was requesting for withdrawal and you did not want to give them to me if I did not give my financial data here in Mexico, a person who tries to obtain financial data from another is punished with jail. person and with the attitude in which they put themselves that is called extortion and is considered serious and if they did not like my comment I only told the truth without giving the name of their partner who, apart from calling me a woman when I am a man, the decision was to give him the decision in favor of the casino that's why I made that comment