HomeComplaintsHugewin Casino - Player's account is closed.

Hugewin Casino - Player's account is closed.

Amount: 2,000 ₮

Hugewin Casino
Safety Index:Very low
Submitted: 19 May 2024 | Case closed : 03 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Ukraine claimed the casino unjustifiably closed their account, alleging the player had broken some rules. The player denied any misconduct and reported that over $2000 of winnings were taken. We were unable to investigate further as the player did not respond to our messages and questions. Consequently, the complaint was rejected.

Public
Public
6 months ago
Translation

The casino unjustifiably closed my account and stole more than $2000. They write and fabricate that I violated some rules, even though I didn't breach anything and played by the rules

Automatic translation:
Public
Public
6 months ago

Dear nataha03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you played - slots, live casino, sports betting, etc.?
  • Was your account verified?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
5 months ago

Dear nataha03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news