HomeComplaintsHugewin Casino - Player's account is closed.

Hugewin Casino - Player's account is closed.

Amount: 2,000 ₮

Hugewin Casino
Safety Index:Very low
Submitted: 19 May 2024 | Case closed : 03 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Ukraine claimed the casino unjustifiably closed their account, alleging the player had broken some rules. The player denied any misconduct and reported that over $2000 of winnings were taken. We were unable to investigate further as the player did not respond to our messages and questions. Consequently, the complaint was rejected.

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5 months ago
Translation

The casino unjustifiably closed my account and stole more than $2000. They write and fabricate that I violated some rules, even though I didn't breach anything and played by the rules

Automatic translation:
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5 months ago

Dear nataha03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you played - slots, live casino, sports betting, etc.?
  • Was your account verified?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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5 months ago

Dear nataha03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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