The player from Ukraine claimed the casino unjustifiably closed their account, alleging the player had broken some rules. The player denied any misconduct and reported that over $2000 of winnings were taken. We were unable to investigate further as the player did not respond to our messages and questions. Consequently, the complaint was rejected.
Hugewin Casino - Player's account is closed.
Amount: 2,000 ₮
Hugewin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Hugewin Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
The casino unjustifiably closed my account and stole more than $2000. They write and fabricate that I violated some rules, even though I didn't breach anything and played by the rules
Automatic translation:
Public
Public
7 months ago
Dear nataha03,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Was your account verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
