Hugewin Casino - general discussion

If you want to discuss anything related to Hugewin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Made 3 crypto deposits in this casino. 2 of them never reached the casino they say. Blockchain proves otherwise but this is one of those casinos whose strategy in case of problems is to ignore the player.

For my complaint it would help if somebody could confirm that this is their ETH wallet that they use for ETH withdrawals.

0x7C09EC3AeCEE2E313897455d54dC595D3517FB4B

So, please make sure to include this information in the complaint as well. Thank you!

I already did that, spoke to somebody on Reddit with exactly the same problem and you can see that his money left to the same wallet. So the main wallet from the casino.

This is my link so everyone can see for themselves;

https://etherscan.io/address/0xd14663c2066a8332af2312312bb19511942649e4

 

this is the link from the person with the same problem;

https://etherscan.io/address/0x6A98E1593BE25Be289f56c3cd65617F3CD0996e3

 

See my complaint for more explanation en details.  (some posts are pending for approval)

I was playing normally on this casino and win some bets, then they said i was betting on suspicious games and told me the provider closed my account. Then i went to the chat trying to solve this problem and they were arrogant, said they don't trust me anymore and will not open my account.

Hello. Sorry about this issue. May I ask, if you have any real funds remained in your account? Also what games were you playing, is this issue related to the sports betting, perhaps?

Yes i still had a lot of money there. But now they closed the account i can't enter so don't know know.

I was trying my luck on sports betting, in some games that they had. I just bet for fun, it's not my fault that they had those games

Oh, I'm sorry, but I have to say that if the whole case is just about sports betting, we don't deal with that because we don't have the expertise or the insight in this area. What games were involved, if I may know ? 

However, if it would help you, here are a couple of sites that might be able to assist you.

You can find them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope your situation will be resolved fairly. If you try any of these sites and manage to sort it out with the casino, feel free to let us know. 🤞

they stole my money 300usd. transaction txid b517898bd3fabf3f4c13de3dbe10f912b83af369b0b4890faa5c02cdb6e56f3b

I didn’t have time to do anything, they simply deleted my account, and they tell me that such an account does not exist

This doesn't sound good at all, and I can understand your concern. Good on you for submitting a complaint with our team, where they will do all possible to help you out. Have you checked with your payment provider, as well, to see if everything is ok on their side, and they have send the payment to the right recipient? I reckon you should try to do that, to be sure, just in case.🤷‍♀️ I really want to see what caused this issue with the account at the casino, though.🤔 I hope they will be able to find out soon. Please keep us updated.🙏

I sent this casino $100 in bitcoin only...unfortunately the service I used took their good old time as it was nearly 24 hours before i received confirmation that it was approved and confirmed sent. By the time I realized it was finally sent it was 2 hours later, so to see that my account balance did not reflect my deposit was very disappointing. But the real frustration which quickly boiled over in anger is when they tried to tell me I sent the payment to the wrong address. They claimed it was not one of their bitcoin addresses and that I was basically SOL and it was somehow all my fault. If i had entered their bitcoin info manually i might had considered that I was potentially partially at fault. But, I would never attempt to enter this info manually. Like most of us, I used the Hugewin QR Code to submit my payment. There's nothing manual about the process so if it was sent to the wrong address thy need to look internally at their own QR Code system. Regardless I sent them $100, so they owe me $100. I will gladly run their name through they ringer and spread the news on twenty different websites. But I'd rather just have them pay me what they owe me. Cause in the end I was discourage 100x fold from coming their way when they could have done the right thing and just paid me (and from what I've read,. this is a frequent scam they seem to pull on many customers.

This is a really unpleasant situation, I see. Good on you for submitting a complaint. Our team has to review it and then they will get back to you surely. Have you got any news regarding this issue by now, perhaps? I hope it'll be solved soon. Will wait for your reply.

No they made it apparent last night when I spoke to them again last night that they were done with the matter because it was impossible. Another important note is that the rep from last night told me it was impossible because they don't have QR Codes.

That was the moment that I realized I'm dealing with someone who has no idea how things actually work and I'd be more successful arguing my points to a wall. I quickly showed her a screen shot of the very same QR Code that she says they do not provide. They clearly never had any intent of trying to resolve THEIR issue or even accept that they may have one.

I just hope that our complaint team will be able to help you out with this unpleasant situation.

I won 4,000 Euro and they blocked my account to check it. When you lose, it's good, but when you start winning, problems appear.

I wouldn't call it a problem, if I may say so, the casino needs to check everything to make sure it is all good. Have they explained to you the reason for blocking your account, and is it fully verified? I hope this issue will be resolved soon. Please let us know of any updates.

Hi, sometimes with bigger wins the casino does checks and investigates if everything was fine. I believe it was, and you will get your money eventually. 

However, if there are any further problems you can contact us and we will try to help. 

I believe this is just a routine check and everything will be fine. 

Let us know. 

The casino did not provide a reason for blocking the account. This casino does not require account verification.

How long is it going on for now? Have you been able to get in touch with the support of the casino?