Hi Jaro, Yeah I've tried withdrawing various amounts from $1k-$4k waiting a week at most. the management team always says that finance team is on it but they are just laughing in the back. right now i've got a small $1.5K withdrawal that i just redid a day or two ago and it's still pending. it's not going to go through. i'm not dumb. good thing is though, this loss of $ has no bearing on my wellbeing.
The owners of Heybets have ran a previous casino scam called "Gambling Apes". The owners names are Marcel and Noah. We are now the victims of their newest scam. Casinoguru please look into this. You need to be harder on this scam of a casino, you are just letting them scam us and you just tell us there’s nothing you can do. You still have lots of influence and power, you need to step up for us players that are being unjustly scammed. There should be big legal action against these people coming up soon. My withdrawal of 14k has still been pending for 2 months and everyone else is in the same boat.
I fully agree with the concerns raised. I've meticulously complied with every single procedure they've requested. Now, their latest demand - a letter to be sent to my address - is clearly nothing more than a desperate, last-ditch effort to avoid payment. All their previous excuses and delays have failed, so they're resorting to this transparent tactic. I'm firmly convinced this is just another ploy to withhold my rightful funds.
I have also recently won around $2,600. Didn’t think they’d stoop this low but when I started doing a little bit of research online it is CLEAR. This is a pattern. I reached out via live chat on the 26th. They replied and sugar coated me on the 26th, aaaand that was the last time I’ve heard from them.
Raised multiple live chat tickets with the agents status being displayed online, some even leaving me on seen.
2 emails sent out aswell. No reply. They have not asked for ID or anything yet, but I have already lost the hopes of getting my money.
Cannot even withdraw $1 without administration confirmation. Obviously they’ve locked my account.
All I can do is hope that I am not their next victim. If I do not get my money soon I will 100% be reaching out to one of my lawyers to see what we can do.
$2,600 is PETTY MONEY! How can you serve such a terrible user experience?
I canceled the previous withdrawals and was trying to do anything from $200-upward given I had made a withdrawal in the past (under $1000) without authorization. I will leave my current withdrawal request 14 days+ but i think it won't get paid out. I am not worried about it so I don't think I will do a complaint resolution centre request. The money is negligible to my lifestyle. Appreciate your responses Jaro. Caveat Emptor!