GreatWin Casino - general discussion (page 3)

I believe and know that I will never get my 500 euros

Hi,

To me it seems that the casino is not accepting the Maestro card as a withdrawal option. But it is just my guess. Would you copy and paste the text from the screenshot right into the new post so I can read that in English, I want to be sure what is going on.

Thank you.

it can't be copied..yesterday i gave iban and bic but they say again i can't pay..i even took a picture of my bank card which is a mistake..none of my 500 euros only that i have used the same card to pay. No connections

I got my money after many emails. You were successful

Hi there,

I would love to understand what the issue was and how it was solved, on the other hand, I'm happy to see such a quick resolution. 🙂

Enjoy the winnings!

Is there anything else you would like to share about the casino?

It was a problem because I was waiting for money for two people and then they couldn't fund my account and in the end they succeeded because I kept texting them

What are your opinions about this casino?

It's not the best opinion because I hardly got my money back... so I don't recommend it for those who are nervous... I wouldn't play there again just because of the long wait for the money and stuff.

Hi there,

you were waiting for money for two people? I fear that the auto-translate feature is not in the best shape 😀.

Anyway, you were persistent and got the winnings - that's what counts!

I played again and got 3,000 euros and still waiting.. I don't understand why the waiting time is so long.. I asked 3 times for 500 euros and they just write again that it's a long waiting time

I asked for the first payment on Sunday, then Monday and Tuesday.

Must wait catastrophe

Hello,

First - my congratulations 🙂!

So, the casino is constantly writing something to you, isn't it? What does it say?

Do you have any explanation?

Correct me if I'm wrong but you experienced just the same delay before, so I would not be so surprised if it's happening again. Not saying the delay is good, but you were paid once before, weren't you?

Let me know.

Yes I did and they paid me 500 euros then and now I'm waiting for 3000 euros.. and I keep getting the same emails.

Thank you for contacting Customer Support Team. I am afraid all German agents are not available at the moment, but It will be my pleasure to help you today!

I am happy to confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. Once the withdrawal is processed, you should receive an email from the Finance Department.

Please note that bank and credit card transfers can be delayed by up to 3-5 working days.

If you have any additional question don't hesitate to contact us back in live chat or via email and we will be glad to help you

Said every day ..I wait wait

tomorrow is the weekend and their finance department won't be working..I write to them all the time and they always reply the same way..first I lost a lot of money and only then got it and now I have to wait..it's not fair with them, the last time I was 8 or I waited 9 days for 500 euros and now for 3000, who knows how long the wait is and what I should do

I entered the casino and I see that they returned everything to my account .. 2544 euros .. I don't know why they did it again