I believe these are just opinions rather than proven facts - we had this conversation already in the past π.
Don't make me wrong, I empathize with you and I'm also glad it went out well. Yet spreading these negative vibes won't help anyone.
Are you familiar with other players in a similar situation, perhaps?
Quoting from the complaint:
"Although the casino has tried to provide us with some explanation on the matter, other than some screenshots of explicit communication done from your side, we have not received any sufficient evidence, which would provide any insight on the situation from their end, or confirm any of their statements. They have also clearly mentioned, they will not be providing us with any further information until the supposed legal process would be completed.
We believe that explicit communication alone is not a reason to confiscate any balance of players. Together with lack of any evidence whatsoever, we are forced to close this complaint as unresolved, since there isn't any way how we could be of help in this situation under stated circumstances."
Send them all right here to create complaints, please. This is the best approach.
For now, I wish you a nice day π.
Automatic translation: