Goldwin Casino - general discussion (page 4)

So I reckon you are not going to continue playing there. Is that right?🤔

Yea, after all that, there's nothing keeping me there. Lol

Completely understand. I hope next time you will have more luck and a prompt response when it comes to withdrawals.🤞

I made a payment to Goldwin casino via skrill as I have many times before the payment was not loaded onto my account it has now been over 24 hours I have spoken directly to skrill and received a confirmation email that the money has been sent to that merchant but I keep getting the runaround from Goldwin saying they're waiting for a response from skrill and it's been escalated.. how long should this usually take to resolve?

Has it been solved by now, perhaps? I hope everything is okay. Please let us know.

No still the..you will just have to wait for an email

This kind of issues could take some time to tell you the truth, and I hope it won't be your case and you will have the money in your account soon.🙏 Keep us informed, please.

Hi, I have had a payout pending since June 12th, 2024, but unfortunately I haven't received any response yet. According to the chat, it will take a maximum of 5 working days, which are over today. The account has been fully verified since June 13th, 2024.

Have you tried to contact support regarding this delay? I hope you will soon get the explanation. Keep us updated so we can be ready to step in if needed.

Not sure about those outside of Australia, but the days of waiting on banks and companies to locate or verify payments went out the door years ago. Transfers and payments have been instant several years Payid(osko) should be mandatory everywhere. Instant transactions to phone, email or bank accounts, companies, and so on with instant invoices. No more excuses for long delays. Verifying a deposit should take less than a min. Not sure if it's only used over here. Withdrawls now days should also be instant.

Yes, my withdrawal was canceled today with the statement that I cannot withdraw to my crypto wallet. Now I had to release the bank details again for verification and now it will take up to 5 days again.

Good point!

I think the delay usually comes because casinos do not handle transactions on their own, but forward the requests to their payment providers. Such companies provide services for many other casinos and may have their own delays. Another thing that can step into this smooth process are additional checks that players may not be even aware of. It's easier to say, "Just wait for it, please." rather than explain that the transfer is waiting due to a gaming history check, if you catch my meaning.

On the other hand, yes, once all has been approved and the initial payout transfer is initiated by the payment provider, it should be instant. It's just that withdrawal is not only the transfer is, it's more of a process.

This is what I have learned so far. 🤷‍♀️

Your spot on. Maybe we should handle all casino payouts. 1 for them , 3 for me. Lol

That's negatively interesting, I must say. As far as I can tell, the course is normally quite in the opposite direction. So it's quite surpring the crypto is not an option, but banking transfer is ok.

I bet no concrete reason has been given to you, has it? Well, at least there is another way, and I hope the casino will stand up to its word.

If not, let us know. Or better, let us know in any case! 🤞🤞

They're asking for more personal information before I withdraw funds. They are looking for anyway to not pay me.. I sent my ID driving licence all clear

a utility bill

and pictures of the deposit Transactions from my bank

And had the card number in question that they need on the payment statements

Withdrawal £350

look at what else they want ,,crazy

A full statement.. . Hell na

Most of their companies used for deposits are also random on the statement.

Well, to tell you the truth, you really need to cooperate with the casino in order to receive your payments. Online casinos are required to do all these checks due to the AML (Anti-Money Laundering policy), and without providing those documents, you won't be verified. 🤷‍♀️

Also make sure when sending all the documents that they are in the right format so no issues arise.

Please let us know how it all goes.

They just decline it all my full name Liam james Christian Scott dorey

not all this is registered

my bank liam j dorey

My bank card is in this picture of my statements the 4 screen shots I showed you

i sent my british gas utility bill which is new ,they aren't accepting or acknowledging .

my id of which I already sent them

Yeah, but do you know the reason they rejected it?

Usually screenshots are not acceptable, you know. You need to provide the right format every time.

Do you have any updates for us, though?

Im on the passport stage now , they keep declining saying its blurry no matter how.i take the photo.i asked them for help advice twice no reply

What about scanning the passport? That should be okay.