Goldwin Casino - general discussion

If you want to discuss anything related to Goldwin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

There is currently a complaint because someone has not used an affiliate day and is not paid out, what an insolence 😀 Sometimes there are bonuses that are only available directly if you do not use an affiliate link. I do that from time to time.

So are you saying that a player wasn't paid out by the casino, because they didn't register through the affiliate link?

I agree

Hello, nice to see you here again 🙂. Would you provide more info regarding this case, please? I would like to find this complaint.

Hi there,

stay away from the casino.

The bonus from the last deposit does not end automatically and you have to wager 2 bonuses next time.

On the other hand, they did not want to pay me my thousand euros because I allegedly bypassed the system and somehow bought bonus games with bonus money that exceeded the amount, although this is not possible and they removed 950 euros of real money from my account. That's more than thirty..... It's an absolute cheek that something like this can have a license.

Don't get your money ripped off and stay away.

Here the email:

Hello ****,

Please be informed that the winnings on your account have been voided on initiation of Withdrawal, according to our Terms and Conditions (see below)

GENERAL TERMS AND CONDITIONS FOR PLAYING WITH BONUSES:

17. The maximum bet allowed when playing with any type of bonus still active in your account has to be less than 20% of the value of the bonus credited and must not exceed 10 EUR, 10 USD, 10 CAD, 100 NOK (as applicable ) per single bet (For example: placing a bet of 10 EUR after claiming an initial bonus of 100 EUR is allowed).

During the review of your gameplay, our audit team noticed that on the date of 21st of January, you received a bonus of 15 EUR, therefore the maximum bet while bonus was active should not have exceeded 3 EUR.

The following bets breached our bonus terms and conditions

60 EUR at Gems Bonanza

60 EUR at Fruit Party

40 EUR at Fruit Party

20 EUR at Fruit Party

35 EUR bet at Snake Arena

Your last deposit of 50 EUR has been left in your balance.

To avoid such situations, we recommend you to review out bonus terms and conditions.

Best regards,

The Finance Department

Hello, so you are unaware of buying any "bonus games" and therefore you're sure you did not bet 35 - 60€ on slots they mentioned in the email, correct?

Try to ask them for their original gaming history or try to find it in your account.

Hi there,

Well, I'm sure that's not going to work.

If you try to buy the bonus games with bonus money, then come

something like an error message that it exceeds the betting limit with bonus and it is canceled.

As described, it is not possible to buy free spins with bonus money and the support still accuses me of this

I see.

Just wait a bit for the Complaint Team you know the drill so I hope they will be able to find some solution.

I actually believe that some casinos don't have this feature blocked and you can buy bonus features inside the games when you have bonus money on your account. It's not a good experience for the player, but it's similar to the cases when the casino says that you can't bet more than 5 EUR per spin while playing with the bonus. If you try to bet more, you'll manage to be more in most of casinos.

So as I said I didn't buy any free spins with bonus money.

I tried it, but it was aborted because it wasn't possible with the mission.

If Bonus Tears isn't allowed, why isn't the feature supposedly locked?

It sounds to me like it's left on purpose to save money like in my case

and just scammed people-

As I said, I had to wager the bonus twice because the site couldn't even get its act together

to end the old bonus and in the end 950 euros were removed from my account

even though I wagered the bonus WITHOUT FREE SPINS PURCHASED.

I'm interested to see what evidence will casino provide in this case.

I'm really excited about that too...

Good morning, I can see that casino is now in touch with the Complaint Team. So I wonder, did they answer your emails as well?

Hello, no I have not answered any e-mails so far.....

Not good, but we shall see what information will be sent to us.

Complete fraud. It Said the minimum withdraw was 20 euro on the banking page but then they said it was 100? So i could not withdraw. Very rude customer service and i was also encouraged to dodge taxes by the live chat?

Hello,

I run through the Terms and Conditions cursorily but did not find any limits. I suppose those are only visible through the cashier, maybe? And, normally, the minimal amount varies for each payment option.

Anyway, you wrote: "I was gonna gamble for €20 but I see the minimum is 100 what can i do?"

I would not understand that by gamble you refer to withdrawal if I were the support agent. With all honesty.

So I'm guessing that Caleb too was convinced that you're asking about deposit limit, not withdrawal limit so he suggested a different method free from taxes.

That's my point of view.

Thank you Goldwin I won £750 this casino is the best casino on line I ever played!🙂

This such fair!

Some people abuse using the bonus funds and staking a fortune in a single spin , if the casino after don't allow them to withdraw they make complaints !

I just won £750 in this casino and I can say that is One the best casino for professionally and kind support .

Thank you Goldwin🙂