Stick with it!! Don't let their tactics put you off. Take your time and provide all the information they need. The money is yours you won it fair and square so just give them the evidence they need to show that you were able to deposit the amount you did because of the previous wins at their casino and through your dealings in crypto if that was the case. Even the biggest casinos would make stringent investigations into your source of funds so be patient and give them your proof.
Hello I looked at the complaint and noticed that you wrote this
(How can someone deposit $500k, play slots, and then be told they're colluding?) but on this forum you say 7 k if you have deposited this 500k of course they will looking into every aspect of where the money as come from. Most crypto casinos will try everything not to pay but if you have all the right documents they will have no choice to pay the winners good luck I hope you get it back and do not gamble it as you will lose it all..
I want to update everyone on things.
They are asking for my source of funds, and proof of address. I have provided both of these.
I am attaching my email correspondence with them here.
Basically they've asked me to find how I got my first ever crypto. That's too long ago, it's not possible. I have been using crypto for ages. I've provided a screenshot of a withdrawal from one of the other casinos I've played at, for an amount that is greater than the deposits I made into Gamdom. So I believe that will be enough.
But CasinoGuru, can you please explain how Gamdom can be allowed to still have those claims about me without justification?? It's unbelievable that they can just say that and not even explain. If they are still waiting for news from the game makers, then THEY DONT HAVE ANY EVIDENCE TO ACCUSE ME OF ANYTHING.
This is very very unfair.
Anyway I hope they will finally pay my money now
Hello.
I can't help myself, from my point of view, the sum of all your deposits exceeds the 7k you mentioned.
Also, based on those screenshots (the written text is almost unreadable for me 🙁) it was not like you've made a one-time deposit of 7k and played only with winnings gained, right?
Gambling is the most common source of money laundering around the globe, so yes, you may find yourself in such a situation if you regularly deposit higher sums. I'm not saying I agree with this approach, I'm saying it is a business standard. 🙁
(Find our more here: https://casino.guru/academy/course/igaming-player-verification) Have you heard the "quality of license" also affects the KYC and AML policy?
One way or another, I strongly recommend cooperation. Despite your toughts, do not give them a reason for prolonging the process more than necessary, try to focus on getting the winnings, please.
If you struggle at some point, sure thing - submit the complaint, it is always a good call. I just have to warn you the whole Team is extremely bussy for quite some time, it will take some time to get to the point.
If you are able to cooperate with the casino, I would certainly try that.
I'm sorry I have no better suggestion.... I can imagine you're quite pissed off already.
I really hope this guy gets his money back but seems very suspicious if I was to have 950k balance I would certainly be sending them anything and everything even my wife’s knickers he says 500 k in deposits then 7 k then he asked to play more slot’s while under review and ask the community if he should something doesn’t sound right but if he is genuine I do hope him all the best and congratulations on his win
I deposited 7k then won loads and withdrew, then deposited it back. That's what's happened. And now I can't withdraw what I've won.
Should be possible to prove source of funds I don't really know about crypto used it for a while to deposit at a casino but it was costing me a lot to deposit and withdraw I figured the only people making money were the crypto companies running it. If all is above board then you should be able to get your hands on your cash. It's a real large sum of money so stick with it get them to make clear what evidence they need and make sure you get it.😉
Yes 7k would be easy to prove I take it you earn over 1 k a month pay slips bank statements will prove this easy I thought you deposited a lot more so you only down 7k ? From your own pocket ?
Yes literally only down $7k and these are all the questions I'm getting ....
All the other deposits came from Gamdom themselves.
I have already provided my bank statements, and proof of my other crypto activity. But apparently that is not enough
So you deposited 7 k played slots won high withdrawal then deposited again and again ? So from 7 k you got it to 950k ? How ? I don’t understand why you did not walk away when you won and withdraw? I’m not seeing why they need any more information over 7 k
Yes exactly. Maybe I should have walked away but this is the most exciting win of my life. I've been trying to hit big for so long, I thought I may as well enjoy it. Now I'm trying to get some of it back and I can't. That's why this feels so unfair. If they won't pay me, then why let me deposit so much of the winnings in the first place??
They still have to give you a very good reason if they refuse to play!! Keep all correspondence with them and what you have sent. If they give you a reason not to pay you don't agree with then you can make a complaint to whoever they have their licence with.
Do you have a gambling problem? I used to have a bad gambling problem and no matter how much I won I just couldn’t stop if you do get the money I would personally give up on gambling you will never win in the end or just play really small bets I play for years and years and lost 100s of thousands and never won over 10k what was your biggest bet size to win such a high amount ?
I bet 100,000 euros a few times. It was so crazy honestly I've never felt anything like it
That’s some serious gambling please do not gamble no more the win will get you hooked and you will lose everything
I bet 100,000 euros a few times. It was so crazy honestly I've never felt anything like it
Don't get carried away. Like I said before, cooperate with whatever they ask for to complete the KYC procedure, ask them if it would be okay to share a bank statement with them to clear any doubts, make them see you are willing to cooperate, but quite honestly I don't understand why they accused you of software manipulation at first and then asked to verify your source of income, my guess is they saw they had no way to accuse you of software manipulation so they had to come up with something believable (AML policies enforcement), still cooperate, there is not much to do
We should open up some betting on if you get paid.
How about if you get paid, you pay out 50:1.
If you don't get paid, you don't pay.
Maybe you could get your initial 7K back.
If you had to pay out 50:1 on 7K, it'd only be like a third of your jackpot.
This way you can get a bunch of people really pissed off if they don't pay you. :D
I would like to receive a bonus
At this point I will happily take that deal. I will give $500 to each person who comments on this forum and messages them on Twitter if they pay.
I've been backing you from the beginning I just hope you get your cash it's should be nice to know fellow gamblers that we want to see you get your hands on that cash, so play the game and give them the evidence they ask for
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