Frumzi Casino - general discussion (page 3)

I also try to look at it positively. I wrote again last night and they said that my selection is given priority... but it's hard to say if that's the case. I definitely won't cancel the withdrawal and I won't put any more money there. I will immediately block the account after crediting the money to the account.

I still have 100 euros in credit and 500 euros in the queue, and 2 tips that might win, it's annoying when you don't get your winnings, but I'm also waiting

Its my 15th withdrawal. And I haven't verified account since they don't need it. I am on the plus side against them so somehow I just think now they started delaying my withdrawals on purpose. It really looks like it.

All my other withdrawals were instant. I mean I cashed out 800 it went to my bank in 20 seconds.

They've said today that there is "delays" via chat. I also contacted VIP team to ask what is going on because people complain they cannot get their money out. So from 20 seconds to over 6 days,.

It would be nice to know if someone could see if they still offer "zimpler" as a withdrawal option.

What exactly is zimpler

it was direct bank transfer option.

I think I verified my ID with it in the very beginnin as well. Like banking credentials verification.

So today 7th day (over 4 days from their max. rules).

I suspect this site must be going down or smth. They just had malta licence and now they'v lost it....for what reason exactly?

Of course, it's up to you what you do when you get the money.

However, when the casino told you that your selection is a priority, I guess you will have them as soon as possible. I would say that it is good that they are communicating with you, so we will see how it all turns out.

So if you have any news, be sure to let us know and if nothing changes you can also tell us and we will try to help.

Good luck. ☘️

Well, it doesn't look very pleasant when you say that so far you've always got the money basically right away, but you see that you're not the only one waiting for the money. 

So if the casino has some delays and if it's in some kind of order, I believe you'll get your turn soon too. 

It's certainly appreciated that they don't ignore you and tell you what's going on, and I want to believe that you'll have money in the nearest future. 

Regarding the zimpler, did you use it to withdraw your previous funds ?

Its just that these complaints here all are from the same time period. It arouses some suscpisions. Also that they don't have that malta licence anymore? Don't meet requirements?

Anyway. I used zimpler on most of the occasions, it remembers you and your account so its faster sure.

But I did use skrill also before and it was like 1 day.

Now...god knows. But the problem with this, either they really have troubles regarding pays, or their service just has very low quality/quantity at the moment.

But for a casino that has been around since 2020 I hardly think they suddenly experience paying troubles which is suspicious.

Like I said once I was on the plus(some 1000+) they started delaying and they bomb me with VIP bonuses...WHICH I CANNOT USE because of pending withrdawal DD

Too bad. I would say there is absolutely no point playing in this casino anymore. How one is suppose to play if you need to wait for one small simpel withdrawal for weeks? There is plenty of casinos capable of processing any payment in 1-2 days or even faster.

Not for me this site. I would rate it 4/10 just because of these and the customer service problems.

Today they wrote to me again in the chat that they will mark my selection as a high priority and that I will have the money as soon as possible. I can no longer believe that I will see the money..

I see it that way too, you don't transfer anything anymore, I will write to them again today, yesterday was a holiday 🫣

I understand that it doesn't evoke the best feelings, but if the casino has a lot of it, then it doesn't seem so strange to me that it's all at the same time. 

Regarding the license, I see that they have a Curacao license and not a Maltese license, so in this case they probably don't or didn't have one. 

As for the rest of what you wrote, I'll just say to try to be patient and if you get the money then you can decide not to play in the casino anymore as they have long withdrawals. 

For now the only thing we can do is wait, although I would like to say something else. 

I know that it is difficult and certainly not pleasant to wait longer, but I know that even in the past the casino sometimes took a while to pay out the players, but in the end they got their money.

If the problems persist, you can contact our team and they will try to help you. The casino also tries to solve complaints and has solved the last ones too, so if things go wrong, we will be here.

So try to keep a cool head, even though I know it's not entirely easy, and if nothing happens, contact us.

Has anything happened to you? I don't think we'll get our money 🫣

They are happy to announce that the money arrived today!!!! So they probably really have a lot.. I firmly believe that the others will also arrive as soon as possible 🍀

So you got your money 👍

You still haven't received the money and you don't have any update ? How long has it been going on please ? I think the casino is probably having a lot, but I saw that a player who also had problems has already received money, so I'll be glad if that's the case for you. 

Let me know. 🙂

Excellent news. I'm glad you got your money in the end and the important thing was just to be patient. Sometimes it's really the only thing that's needed and not to have stress and worries right away, even though I know that when it comes to money, sometimes it's easy to say.

However, do you think you will still play here even if you have gone through such an experience or would you rather play in some other casino? 🙂 ☘️

I have now received my money but I don't play there anymore 😉

No, I won't be playing at this casino anymore. I had my account blocked.. I honestly don't want to play anywhere anymore. It was hard to keep control at times 😏 so I'm better off without playing 🙈

I'm super happy ☺️