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Frumzi Casino - general discussion (page 7)

 by Romi
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18,871 views 233 replies |
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Hello !


I have been waiting for my payout for almost a month now. I have paid out €500 3 times. One payout arrived 2 days ago. However, as I said, I have been waiting for my money for 4 weeks. Customer support always just apologizes and asks for more patience. It is also funny that I have been told several times that it can take up to 3 days for the payout to be approved. Verification is not necessary at the casino. Screenshots attached

I hope I can get help here.


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Automatic translation:
Maxikingh

Hi, I'm sorry to hear you've been waiting so long, it's probably not the best experience.

Anyway, I was looking at your complaint where you wrote: "Frumzi Responded Instantly and put down every withdrawal. The case is closed now", does that mean you got the money now? 

Maxikingh

seriously bitcoins?


You ever think you might have chosen the most timeconsuming way to get your money since its not really a "bitcoin casino"...its not BC for example(and eventhere it takes a week).

Hello. I have been playing at this casino for quite a few months and started having problems with a provider called 3 oaks. They held tournaments and when they ended I never collected their prizes. I lost the money because at that time I didn't take any screenshots or anything and I lost amounts of 200, 160, 1500 and some more. Automatically when the tournament ended when I entered the game it told me its position and its winnings are x I pressed accept and it automatically sent me off the page and no longer let me enter the game. The fact is that from that moment on I started capturing everything to have evidence and in the last tournament I won 10 thousand because I got 1st place. Well, this was over a month ago now. I claim it every day and they don't give me an answer. And they don't owe me that, they owe me more because the games never paid me. But now I have evidence of everything. What do I do?

Automatic translation:
alfonsomartinsegu

Is it 3 oaks.com? I have just looked at their licence if it is the correct website ,and it is licensed in the UK.

So you have a little protection .If you have all the evidence ,go back to the casino and produce the evidence , also its advisable to read up on the ukgl laws to help you with your case.If you get no resolution they must provide you with a final decision letter after exhausting all avenues available via their customer complaints procedure. If no resolution can be reached ask for a GDPR request on all game play transactions and account so you can x ref .Also ask for reference code so you can pursue a case against them. With the ADR .

File a complaint with a ADR

Once that's done still no resolve then report to UKGL

But be advised the ukgl authorities can not impose the casinos refund players .They are just there to make sure they adhere to it .

Hello. I have been playing at this casino for quite a few months and started having problems with a provider called 3 oaks. They held tournaments and when they ended I never collected their prizes. I lost the money because at that time I didn't take any screenshots or anything and I lost amounts of 200, 160, 1500 and some more. Automatically when the tournament ended when I entered the game it told me its position and its winnings are x I pressed accept and it automatically sent me off the page and no longer let me enter the game. The fact is that from that moment on I started capturing everything to have evidence and in the last tournament I won 10 thousand because I got 1st place. Well, this was over a month ago now. I claim it every day and they don't give me an answer. And they don't owe me that, they owe me more because the games never paid me. But now I have evidence of everything. What do I do?

Automatic translation:

I am really sorry that you go through this experience. It really sounds horrible.

What you could do, though, is to file a complaint here, and our team will try to contact the casino and investigate the whole thing. Hopefully we'll be able to do something regarding the issue, because it surely should be solved.

Please follow this link, where you can do so, and we'll keep an eye on this case, for sure.

Missdaisy

Thank you so much.

Automatic translation:
chiaralagana450

Hi, did you receive your money then? I've been waiting for 20 days, I see you're writing from Italy, that's why I'm asking. Thank you very much

Automatic translation:
mihaj14

The player didn't write off anymore which is a pity. I checked if he had a complaint, but it wasn't so. I saw that in yours the ball is in the court of the casino, which should give an update on the situation. I wonder if they will do so and therefore if the whole thing will eventually be resolved. 

frumzi casino is slow in processing withdrawals and the answers are always the same. BE PATIENT .....I HAVE WON A QUITE LARGE AMOUNT AND THE WITHDRAWAL REQUEST IS UP TO 500 EUROS EACH TIME BUT UNFORTUNATELY THEY DID NOT RESPOND TO THE 3 DAY TIMELINE .....I AM WORRIED ABOUT WHETHER I WILL GET MY MONEY

Automatic translation:
ARTOULIN

Hello.

I imagine it must be frustrating, especially if you were so lucky. A brief check of this thread revealed that occasionally other players had faced the same experience, so given the circumstances, it would be good to calm down and be patient. I wish I had something else for you, yet the user feedback confirms what you already said—this casino is slow.

On the other hand, as far as I could figure out, it pays eventually. I hope it brings you a little comfort.

Try not to worry just yet; I'd say it is far too early for that.

Have you ever withdrawn from this casino before? This would stand for an unfortunate first experience, of course.



Radka

THANK YOU I'LL HAVE TO WAIT I DON'T HAVE MANY OPTIONS....

Automatic translation:
ARTOULIN

I know it must be difficult; hold on, please. Make sure to update us regularly. If the casino won't be able to resolve the matter, our colleagues will try to get involved. We just have to give the casino some time first, so we can confront them afterwards.


Radka

OK THANK YOU

Automatic translation:

IN A PREVIOUS COMMUNICATION YOU TOLD ME TO GIVE FRUMZI A LITTLE TIME, IE? file

IF 1 WEEK HAS PASSED FOR THE FIRST 500 EUROS, HOW MUCH TIME WILL IT TAKE FOR THE TOTAL OF 14770 EUROS. I CAN ONLY HAVE 3 WITHDRAWAL REQUESTS PENDING

Edited by author
Automatic translation:
ARTOULIN

Hello, that's a good question.

When the complaint is on the table, each casino is given 14 full days to pay out the withdrawal. Yeah, it is very generous for casinos, but this is the process.

However, the truth is that such deadlines are far more complicated when the overall sum is divided into several lower amounts. Each casino should state the maximum withdrawable limits in their terms, so the next thing we check is whether the casino respects these limits. Basically, the casino says the monthly limit is $7,000 and the weekly limit is $500, so you should expect more or less 3 months.

How about you check the current limits mentioned in the casino's Terms and Conditions?

It is important to be familiar with those limits because later on you may find out if the casino respects the amounts.

Let me know how much you can withdraw monthly and weekly according to the rules, please.


Radka

They have told me 7000 monthly and three pending withdrawal requests until the first one is processed and once the first payment is made you repeat it always having 3 pending withdrawals. However, the way they are managing it, I don't see the 7000 € per month being processed.

Automatic translation:

GOOD MORNING!!

DO YOU BELIEVE FROM YOUR EXPERIENCE THAT EVEN WITH A DELAY, I WILL RECEIVE MY MONEY...

THEY KEEP ASKING ME TO BE PATIENT....

Edited by author
Automatic translation:

They have told me 7000 monthly and three pending withdrawal requests until the first one is processed and once the first payment is made you repeat it always having 3 pending withdrawals. However, the way they are managing it, I don't see the 7000 € per month being processed.

Automatic translation:

It is good to see they respect their own limits, at least theoretically. Not sure whether I said that already, but this casino has become quite slow in payments. So in my opinion, expecting up-to-day withdrawals is unrealistic.

Even in this specific thread, players have been asking each other whether anyone got paid. Which supports the plea for being patient you are getting from the casino, right?

According to official complaints posted by players, the casino pays, but it is slow. So do not expect them to adhere to the limit schedule, please.


GOOD MORNING!!

DO YOU BELIEVE FROM YOUR EXPERIENCE THAT EVEN WITH A DELAY, I WILL RECEIVE MY MONEY...

THEY KEEP ASKING ME TO BE PATIENT....

Automatic translation:

I suggest you browse the complaints from other players 👈👈; some have already been resolved; players got paid. The rest is in delay.

Your winnings are hinger, so if the casino is already delayed with less significant sums, your withdrawals will be delayed too. It is unlucky, but it is the current situation.

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