Frumzi Casino - general discussion

If you want to discuss anything related to Frumzi Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello!

I have problem with frumzi casino.. I did withdraw request 21/2/24 till today 26/2 they didn’t pay me the withdraw is showing still on pending on the site and I got nothing info or any email.. I have contact support couple

of times every time they tell me the same copy paste answer.. can anyone help me how to get my money? I won it with bonus..I’m from Grecce

Hello. I can see, that your account was not fully verified yet, is that right? Did you have any successful withdrawal before or is it the first one? It is not unusual for casinos to take some time, especially if it comes to verifying the account, which can be more time consuming. We actually give casinos 14 full days to get thru this process before we intervene. Please let us know whenever you have any update from the casino.

Hello I have verified my account from the first day .. with what they asked me to do .. now if I need more I don’t know I have told them 6 days now if they need more documents to tell me and they tell me all is okay with my account ..and yes it’s my first time on this casino I do a withdraw !

I don't have to discuss with them Daniel, since 21/2 I send them a message every day, they give me the same copy paste answers.. I just want my payment that I'm waiting to be completed. Since I can't find a solution with them from the live chat, I thought I'd write here to see if you can help me better

I got this email now from Frumzi.. money is not in bank account yet but email says withdraw is complete now let’s see 

I got the money .. chase closed all okay.. thank you all!

Hey. This is really great news, thank you for sharing. Maybe it took a little bit longer than you would like, but the good thing is, you got the money, right? Are you going to continue playin at this casino, what do you think?

If you like, you can describe your experience in a review for this casino, just use this link, to do so. 🙂

In general, comparing with the Greek casinos, FRUMZI is a much better casino and offers more profits, you know! I just don't like how late the withdrawal is

Yes, a week is getting to be quite a lot, but we give casinos 14 to sort out the withdrawals, so they were still within the norm. I think if we take away the length of the withdrawal, the casino is pretty good for you, am I right ? 

If you play here, feel free to share how the next withdrawal went and if not, I wish you to choose the best casino for the future. 

Good luck. ☘️

Hello, I have a problem with my payment, which has been pending since February 4, I passed the verification 2 days ago, it took 20 days...! and I still haven't received the moneyso be careful where to put your money.

Hello. Sorry for this long lasting verification and ongoing withdrawal situation. I actually saw your complaint 👈, where you've mentioned, that the have refused the document with Jeton history of payments, right? Have you got any explanation from the casino, about why did this happened? What was the reason for rejecting it? Was it, perhaps, in the wrong format?🤷‍♀️ Just my guess, as I'm trying to understand what could the problem be. You should try to ask about that the support, what do you say? Maybe you will get some answers. Please let us know about any updates.

The account was verified 3 days ago and I still haven't received the payment. in the chat they keep saying the same thing, that I have to wait..

I see. So your account is fully verified, yeah? My mistake, I thought that you were saying they still need the additional document from Jeton.🤷‍♀️ Let's just see now, what will our complaint team be able to do about this situation. Let's hope they will get in touch with the casino and proceed further with your case. 🤞

Yes my account is fully verified as of Tuesday. I thought that the payment would be sent immediately after verification, but this is not the case, I have not received the money yet.

I see, so now you just have to wait. Well, to tell you the truth, we will have to be patient since you have verified the account and if nothing changes in the next few days, we will see where Michal gets to in your complaint. 

Nevertheless, I firmly believe that you will get your money as soon as possible.

I will keep my fingers crossed for you.😊

36th day from the withdrawal request. I still haven't received the money.

Oh, that's quite a lot. I can also see from the complaint that the casino should have responded or commented on the whole situation, but so far it has not done so. I hope they will change that and take a stand and explain what's going on. I assume, you still have no new information since your last post. 

If things change, let me know and we'll let our team try to help for the time being. 

Hello, I would like to ask about frumzi casino. On 13/03/2024, I requested my first withdrawal of the amount I won and with the specified payment method I should have already had the money in my account.

I have already written three times to customer service and they repeatedly write to me that I am in the queue at the financial department.

I still have a pending withdrawal on my game account but still nothing happens. I wouldn't like to lose my winnings, which has probably already happened.

My account is fully verified. Can you give me some advice or at least somehow comfort me that I'm not the only one who feels this way..

they paid me after a month but they did it so you have no choice but to wait.