Frumzi Casino - general discussion (page 2)

i win 10,000 after they close my account ) and support say my account closes becous frumzi casino dont work in france )

Frumzi casino is a scammers !!!

Hello!

I'm afraid that few people outside of the casino staff can move the queue in the finance department.

It's great that the account has already been fully verified so we can skip this worry.

As you can read in this thread, everything indicates that the casino is simply in a slump and that queue also applies to other players.

I understand that it is very unpleasant, but you just have to wait. If nothing happens in the next week or so, a complaint can be considered. But honestly, not even the unhurried process.

We can at most assess whether the obstacles on the part of the casino are justifiable and whether they are really trying to pay out all players gradually.

I understand that it doesn't sound very encouraging, but for me it's just a matter of time.

We'll be eagerly awaiting good news or any progress towards payout.

Hey there!

Are you saying the casino lets you win and then closes your account because you live in a restricted country?

No wonder you feel scammed.

Just to add more details to this issue, could you please share the last response you got from the support or anyone from the casino? I prefer to be sure I'm not mistaken because this is a serious situation, and I definitely aim to get to the bottom of it.

I'll be here.

Hello, I have money in my account!!! Cool

Well, that's perfect news and I'm glad you got your penaize. I saw the last posts and there were a lot of negative ones so I'm happy for every positive one.

How long did it take you to get your money? 🙂

Hello, it took a week and I hope that the next selections will be the same or even faster. Thank you

We'll keep our fingers crossed. A week is a bit too much for me too 🙂

Good luck and if anything ever happens we are here.

I have this pending withdrawal problem with frumzi as well. 400e and they are not doing anything.

I have to say their reputation as a VERY VERY SLOW CASINO has preceded them and I cannot fathom playing in there anymore.

They have great bonus offers but how you use them if you cannot even get a withrawal in decent time??? 5days to several months for just few hundred is insane in 2024!!!

What is this site!?

Hello, I also have a problem with the selection. Selection entered on 22.4. 2024 and still nothing. I no longer believe that the money will come to me. As for account verification, no one has asked me for it yet.. I wrote to support every day and I still only have to select them in order.. and today when I want to write to support, it tells me that they are not online??? Support that is supposed to be online 24/7???

Is this your first withdrawal request, and is your account verified at this casino? When exactly have you asked for it, if I may ask?

We usually give casinos 14 full days to proceed with the payment, it may take this long, especially if it is the first withdrawal and the casino needs to go through all the documents.

Sorry for these issues with the casino. Have you tried to contact them by email as well? Do you have any information about your withdrawal in your account? Does it say "pending" or something else? Just to make sure that they have received your request, you know.

I haven't contacted the email yet. Today they told me at support that they apologize for the long wait but that I don't have to worry about my money, that I will have it soon and that the request is close to being processed... so I don't know what they meant. I still have pending processing on my profile..🤷🏼‍♀️

I am also affected by this, I requested a withdrawal on 23.4 and was told that it is in the final phase, yesterday there are delays in processing, maybe it is because I have only deposited twice so far and won 500 and wanted to withdraw it. Well, I'll just have to wait

I also deposited only 3 times and it is my first withdrawal.. I will hope that someday the money will come to me.. I have 11000 CZK

Well, I have 500 euros pending processing, I actually won 1000 and am playing with the balance in my account at the moment, I get enough advertising. It would be a real shame to lose the winnings

Well, that sounds like basically positive information. I would almost say that they are probably following a list, which sometimes happens when casinos don't have time to check in players.

Anyway, I would give it more time. If they really can't keep up and that it could be so according to the words of the other players, it's hard for someone from outside to speed it up.

Try to hold on and in the meantime it will be wise not to gamble with that money, as already mentioned. 🙏

Sorry to hear that!

If I may add a bit of advice, I would switch to another casino, it's far better than losing the balance. 🙏

Hopefully this is just a matter of time, and the casino will catch up with the delay shortly. In any case, we're here for updates.

As I said, I'm currently playing from my credit balance. I don't know if I'll get my money, but if I win it's a shame. Maybe this casino is just slow. Other posts show that the money was paid out. We'll keep you updated.

Oh, sorry, I probably missed that part.

Great you know what you're doing regarding the balance.

You know, based on the other player's comments, and I'm not talking exclusively about forum comments, I'm also convinced nothing is lost.

So, hold on. I'm quite positive🤞🤞

Have you made any progress regarding payment