Frumzi Casino - general discussion (page 13)

Hi, I have a problem with withdrawing money on Frumzi, I made a withdrawal on March 9th and I still haven't received anything, plus I wanted to queue other withdrawals and I'm prevented from doing so, what can I do? Thanks

FERRAZZANO95

I HAVE FACE THE SAME PROBLEM I CAN TELL YOU THAT PATIENCE AND PERSISTENCE ARE NEEDED I TALK TO THE CASINO GURU TEAM FRUMZI IS DELAYED BUT PAYS AS I TOLD YOU PATIENCE IS NEEDED....I WISH YOU THE BEST

Have you at least received any message regarding the withdrawal? Is it still being pending or something?

And what about the verification, is it needed?

In order to try and help you, we need some more details, you know.

I sent an email to Frumzi, and also wrote the live chat and was told that it would be processed in 3-5 days.

It is currently still under verification.

As for the profile it says that there is no need for verification.

So no explanation about the delay whatsoever. Right?

Maybe try to contact them by email regarding your withdrawal and let us know. If nothing happens, and you don't get any explanation, our complaint team will surely look into it.

16 days have passed as of today, I also sent an email about it, but I get evasive replies, this is the third reminder email I've sent...

In this case it is good that you managed to file a complaint here. Our team has already started to investigate; we just need some more information from you.

Please update the thread whenever possible, and then we can move forward with your case.

I applied for withdrawal 185 euros hopefully they come through as I read disturbing stuff on here.

When did you request it, please?

Hopefully, it really will all go okay.

Its been 4 business days now that have passed hopefully tomorrow they proceed with payment. However, payment will be late as they mention they strive to pay within 3 business days and I applied on Sunday for withdrawal. Its not even a lot of money.

One would assume that proceeding with a lower sum won't be too complicated, right? Well, time is crucial for every withdrawal, so let's see when the amount reaches your account. Hope to see that soon.

I doubt that the support told you more about the time frame; is that so?

Resolved!

Great, so you've got your money now, yes? 

What payment method did you use here? Do you think you will play here or not?🙂

My friend and I have the same problem, they have been late in paying the money...how did you go about getting it?

Good morning,

I made a withdrawal of €500 last night.

Reading your reviews I'm a little scared... let's hope for the best.

Did you finally get paid, buddy?

Well, according to what I've read from other players in other threads, the casino has a delay with the payout. Sometimes it can take around 14 days and that's exactly how long we give casinos to pay players. 

If not then I would recommend filing a complaint. 

How long are you waiting? Was it necessary to verify? 

As for whether the player was paid, he wrote that it was resolved so obviously yes. But what is needed is to be patient in this case.

May I know if you received the payment? I'm writing to you because I see you're also writing from Italy, so perhaps payments in Italy are different. I await your response. Thanks in advance.

Hi, yes it took a while but I finally managed to withdraw everything in multiple withdrawals of 500

Hello, I have €10,000 to withdraw. I'd like to know if you think I can withdraw it all. I'm afraid I'll lose the money.